"User forums" refer to online platforms or communities where users can interact, discuss, ask questions, and share information about a particular product, service, or topic.
You'll find chat rooms, user forums where you can find a number of people sharing their opinions on a particular topic. (herpesdatesites.com)
The newer versions are very user friendly with excellent support in user forums. (slaw.ca)
That said, it provides excellent functionality for free, with free user forums for support or live support packages starting at $ 9 per month if your needs are more complex. (inc.com)