The term "Free Look" refers to an option given to a customer, allowing them to examine or inspect a product before deciding whether they want to keep it. This is typically offered in situations where the item being purchased is perishable or fragile, such as with jewelry, flowers, or food items.
During the free look period, which can vary depending on the retailer's policy, the customer has the right to return the product if they are not satisfied with its condition or quality. This gives them peace of mind and assurance that they are making a wise purchase.
In essence, "Free Look" is a way for businesses to build trust with their customers by providing them with an opportunity to inspect the product before deciding whether it meets their expectations.