A helpline is a telephone hotline or any other form of communication that provides immediate assistance, support and guidance to individuals who are in need. It can be accessed by anyone who needs help with issues such as mental health problems, substance abuse, domestic violence, financial difficulties, legal advice, etc. The purpose of helpline is to offer emotional support, practical advice or information, and referrals to appropriate services that can provide further assistance. Helplines are usually operated by trained professionals who have expertise in the area they are providing help for. They aim to provide a listening ear, empathy, and understanding to those who reach out to them during difficult times.