For instance, when a customer calls a service center to fix a thorny problem with a product or service, a good agent interaction offers not just diagnosis and fixing, but subjective experiences like listening, allowing a customer to vent, having empathy to the customer's problem, and conversation to help calm, focus energy on solving the problem. (entrepreneur.com)
Haven Life is the carrier for you if you want the best rates, limited agent interaction, an immediate decision, a Real Rate and coverage up to $ 1,000,000 (insuranceblogbychris.com)
Fleshes out its Blended AI strategy with machine learning - based routing for customer - agent interactions. (nojitter.com)