A dedicated and hardworking professional with extensive experience in call center operations, customer service, relationship building / management, problem resolution, quality assurance, employee relations, and sales. (members.climber.com)
Very familiar with call center operations and including service level metrics, occupancy rates and call volume forecasting. (members.climber.com)
Developed «best practice» processes / procedures through ongoing evaluations of existing policies and procedures that ensured efficient call center operations. (resumemycareer.com)