This shift means consumers expect effortless experiences from all businesses, including your law firm. (clio.com)
Not only do clients want effortless experiences, he said, but they want the interaction to take place via their tablets and smartphones. (lawsitesblog.com)
If we look at the companies that have really redefined their spaces — companies like Uber, AirBNB, and Amazon — they have achieved their level of disruption through creating effortless experiences for their consumers. (clio.com)