Good client communication skills and a friendly attitude are a must. (vetset.net)
It's extremely helpful for us to get to know about the workflow of a clinic, such as how to schedule appointments wisely, and practice good client communication including confirmation of the appointment and call - back on the day following the appointment, etc.. (vetstudentstories.merckmanuals.com)
Veterinary technicians are in a unique position to be involved in all aspects of managing these cases, starting with ensuring good client communication at the initial contact, then collecting a complete history, performing the physical examination, and relaying this information to the veterinarian. (todaysveterinarynurse.com)