Consider how location - based technologies could increase immediate engagement with your customers. (entrepreneur.com)
If immediate engagement and problem solving is a driving force, then treatment through solving problems in the here and now should be respected, honored, and allowed. (div49tgp.com)
Essentially, because the employer benefits from having the employee available for immediate engagement in work and the employee is not otherwise able to use the time effectively for their own personal purposes, on - duty waiting time must be counted as hours worked. (law.stackexchange.com)