The phrase "issue refunds" means to give back the money someone paid for a product or service because there might be a problem or dissatisfaction. Full definition
And yet, somehow, they just can't issue a refund for misleading a customer into purchasing a document twice because it's not in the contract. (emilysuess.com)
7.7 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. (zoevine.com)
Please note: I do not issue refunds on my time — period. (bookcovercafe.com)