"One's initial point" refers to the first or starting point of something, such as an idea, a plan, or a perspective. It is the first step or starting position from which further actions or thoughts are developed. Full definition
Customer Service: Serve as initial point of contact for clients, customers, vendors. (jeffthecareercoach.com)
Served as initial point of contact for consumer in need of technical or other type of customer assistance. (resume-now.com)
Ensure that they obtain references immediately after the first initial point of contact along with a background check to verify academic and work credentials. (executivetrumpet.com)