I've found success with phone agents by being polite — it's a tough job and many customers are quite short with them. (squawkfox.com)
Phone agents don't always have the answers, and some of them are more knowledgeable than others. (rewardexpert.com)
Further, this award is notorious for being difficult to land because phone agents can rarely find availability to score this golden ticket. (rewardexpert.com)