"Phone triage" refers to the process of determining the urgency of a phone call and directing it to the appropriate person or department for assistance. Full definition
Work in the back office taking care of tasks such as phone triage calls, calling in or sending electronic prescriptions, prior authorizations, injections, and minor wound care. (ziprecruiter.com)
I assist moms with both breastfeeding and pumping issues using phone triage to find a resolution to an issue. (theleakyboob.com)
Perform phone triage, data entry, payroll processing, and administrative functions in deadline driven environment. (jobhero.com)