In addition, Allegiant failed to provide timely responses to consumer complaints and failed to make prompt refunds to consumers when they were due. (transportation.gov)
This consent order concerns violations by Dynamic International Airways, LLC (Dynamic) of the Department of Transportation's (Department) regulations on public charter operations (14 CFR Part 380) with respect to providing prompt refunds to passengers after flight cancellations and promptly notifying passengers of the cancellations. (transportation.gov)
In such cases, our liability is limited to a prompt refund of the registration fee, on a pro-rata basis, for the affected days. (firstthings.com)