Alex's blog posts for Harvard Business Online cover both the strategic challenges and tactical tools for effective social media. (socialsignal.com)
What is nice about the points made at the talk and in the paper is that one need not be nice / civil for the sake of being nice (although that is a good thing)-- instead, it is usually in your client's interest for you to be civil and the paper discusses a number of tactical tools that can be deployed. (slaw.ca)
Gamers who enjoy a stealth style of gameplay will find several secret entrances and tunnels to explore, new tactical tools equipped and even the ability to capture guard routines or conversations leading to important clues and tips for your mission. (fraghero.com)