«Typically, it's the sales team that gets all the glory, but it's the account managers who have to deal with the ups and downs and ugly details of someone's account,» she says. (entrepreneur.com)
But instead of ugly details about a corporation... (courant.com)
Oh, and if you want another one, there was the loss on National Atlantic Holdings which I described in ugly detail in this article. (alephblog.com)