For example, when wrong items are ordered or a customer changes their mind about a product, it never appears on the invoice. (fooddrink-magazine.com)
We have open box deals which is unused table linen that was returned to us for a variety of reason, i.e., wrong item delivered, wrong color ordered, wrong size ordered, etc.. (brightsettings.com)
Invariably, you'll hit a bump in the road — your site will go down for a minute, a shipping code won't work, or a customer will select the wrong item. (entrepreneur.com)