Unfortunately for consumers, online penalty calculators can be unreliable and discrepancies between penalty quotes from online calculators and lender phone reps are common. (theglobeandmail.com)
We were 0/2 requesting the 3N match via phone reps when calling to get the card approved / expedited. (pointsmilesandmore.com)
I was outside of the cancellation window but a helpful Delta phone rep waived any cancellation fee and issued me a credit for future flights. (milenomics.com)