From bill payment to 24 hour chat customer service help, most carriers do everything they can to tap into all the great resources that set the web apart from traditional business models. (rentersinsurance.net)
Regardless, the situation is an example of how the digital economy is changing and challenging traditional business models. (gigaom.com)
Traditional business models simply can not absorb them, and entrepreneurship will have to be part of the answer. (startuprisingbook.com)