Sentences with phrase «airline customers in»

The agreement between Hawaiian Airlines and Allianz Global Assistance provides for the integration of Allianz's next - generation FusionSM platform that generates targeted travel insurance offers to Hawaiian Airline customers in Hawaiian's booking path.

Not exact matches

Delta responded by defending its customers and employees, and said the company would refund Coulter $ 30 for the preferred seat she had chosen in the exit row, which the airline had changed as a way of accommodating other seating requests.

Our customers love it, and we've been able to deploy it on different missions across our network,» said Sheikh Ahmed bin Saeed Al Maktoum, chairman and chief executive of Emirates Airline, at the signing in Dubai on Thursday.

As a record number of people took to the skies in the U.S. last year, the airline industry found customer satisfaction edged lower.

In addition to ticket prices and schedules, airlines compete for customers with promises of more comfortable seats, gourmet food, the latest in - flight movies, lots of legroom and other cabin amenitieIn addition to ticket prices and schedules, airlines compete for customers with promises of more comfortable seats, gourmet food, the latest in - flight movies, lots of legroom and other cabin amenitiein - flight movies, lots of legroom and other cabin amenities.

«Against the backdrop of digitalization and changing customer requirements, Lufthansa recognized that the company needed to modernize the aircraft appearance in order to remain up to date,» the airline said a statement.

And unlike airlines, which are stuck in a financial box with a product that has become a commodity, most hotels seem to truly care what their customers want.

Grubb is a former Southwest Airlines flight attendant, and, she boasts, «They are clearly the number - one customer service company in the world.

On Monday, Munoz was roundly criticized for saying in a statement that he was sorry that the airline had to «re-accommodate these customers.»

It's WestJet's policy not to oversell flights intentionally, but the CTA ruling said the airline must remove a provision that exempts it from liability in the event customers are bumped anyway — whether or not it happens for reasons outside WestJet's control or if the airline gives a passenger a travel credit or full refund.

A look at this list as a whole reveals something altogether more interesting than who had the greatest number of grumpy customers: of the worst 20 companies in the index, seven were telecommunications companies, five were airlines, and four were public utilities.

«Our goal is to reduce incidents of involuntary denial of boarding to as close to zero as possible and become a more customer - focused airline,» the carrier said in the statement.

It's counter-productive, at least from a business standpoint, for an airline to improve arrival performance if it is angering and alienating its best customers in the process.

Rolls said that about two - thirds of the inspections had now been carried out, and the company was making «significant progress» in finding or developing new maintenance and repair facilities to enable it to fix engines and return them to airline customers more quickly.

Virgin Airlines offers its loyal customers a tier system where they are given more perks including discounts, expedited check in on flights and priority boarding depending upon their status.

Much smaller than its American rivals, our airline has won fans, awards and market share by focusing on the customer experience and investing in its staff.

When it comes to customer satisfaction, airlines consistently rank in the lowest - third of all brands.

JetBlue is rated the best airline in the 2017 American Customer Satisfaction Index, so it's noteworthy that the company is making it more convenient for customers to channel their feedback.

Airlines» customer service practices have come under fire in recent months, and just last year, U.S. carriers were cleared in a federal investigation regarding exorbitant fare mark - ups in the wake of a deadly Amtrak derailment that drove up demand for air travel on some routes.

Senator Chris Van Hollen weighs in on introducing the Customers Not Cargo Act, which will prohibit airlines from forcibly removing passengers either due to overbooking or an attempt to accommodate staff.

Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which United Technologies and Rockwell Collins operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest rates and foreign currency exchange rates, levels of end market demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our customers and suppliers; (2) challenges in the development, production, delivery, support, performance and realization of the anticipated benefits of advanced technologies and new products and services; (3) the scope, nature, impact or timing of acquisition and divestiture or restructuring activity, including the pending acquisition of Rockwell Collins, including among other things integration of acquired businesses into United Technologies» existing businesses and realization of synergies and opportunities for growth and innovation; (4) future timing and levels of indebtedness, including indebtedness expected to be incurred by United Technologies in connection with the pending Rockwell Collins acquisition, and capital spending and research and development spending, including in connection with the pending Rockwell Collins acquisition; (5) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (6) the timing and scope of future repurchases of United Technologies» common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash, including in connection with the proposed acquisition of Rockwell; (7) delays and disruption in delivery of materials and services from suppliers; (8) company and customer - directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (9) new business and investment opportunities; (10) our ability to realize the intended benefits of organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which United Technologies and Rockwell Collins operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange rates in the near term and beyond; (16) the effect of changes in tax (including U.S. tax reform enacted on December 22, 2017, which is commonly referred to as the Tax Cuts and Jobs Act of 2017), environmental, regulatory (including among other things import / export) and other laws and regulations in the U.S. and other countries in which United Technologies and Rockwell Collins operate; (17) the ability of United Technologies and Rockwell Collins to receive the required regulatory approvals (and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the merger) and to satisfy the other conditions to the closing of the pending acquisition on a timely basis or at all; (18) the occurrence of events that may give rise to a right of one or both of United Technologies or Rockwell Collins to terminate the merger agreement, including in circumstances that might require Rockwell Collins to pay a termination fee of $ 695 million to United Technologies or $ 50 million of expense reimbursement; (19) negative effects of the announcement or the completion of the merger on the market price of United Technologies» and / or Rockwell Collins» common stock and / or on their respective financial performance; (20) risks related to Rockwell Collins and United Technologies being restricted in their operation of their businesses while the merger agreement is in effect; (21) risks relating to the value of the United Technologies» shares to be issued in connection with the pending Rockwell acquisition, significant merger costs and / or unknown liabilities; (22) risks associated with third party contracts containing consent and / or other provisions that may be triggered by the Rockwell merger agreement; (23) risks associated with merger - related litigation or appraisal proceedings; and (24) the ability of United Technologies and Rockwell Collins, or the combined company, to retain and hire key personnel.

The airline's perks and amenities, from its complimentary chauffeured pickups for upper class passengers to generous baggage allowances for passengers in coach, fits with Branson's whimsical disregard for convention which has made Virgin such a hit with its fiercely loyal customers.

The controversy threatened to hurt United's revenue in China, where the airline has build a loyal customer base, New York Times reports.

The airline says the is available for customers who are members of Delta's loyalty program SkyMiles, and who have enrolled in CLEAR — an expedited airport security program that costs $ 179 a year.

To be sure, any dip in travel to Southeast Asia is unlikely to hurt profits for U.S. airlines because they have few flights to the region, relying instead on other carriers to transport their customers with the help of marketing or «codeshare» agreements.

United Airlines (ual) is in the hot - seat once again after a customer said a ticketing agent canceled his reservation apparently because he was recording their interaction.

At a House Transportation and Infrastructure Committee hearing on oversight of airline customer service, United Airlines CEO Oscar Munoz and other airline executives answer lawmaker questions about how to improve employee empowerment in tricky situations.

The price point has increased with the new lounge offerings but the goal remains clear: As American Airlines is able to generate significant profits, some of that money will be reinvested in improving travel experience, at least for premium cabin customers.

«The strides airlines are making to improve the flight experience — from varying fares that can fit any budget, in - flight entertainment options, gourmet food offerings and advancements in technology, both on the ground and in the air — are resonating with customers and leading to more Americans traveling more often by air,» said John Heimlich, vice president and chief economist at Airlines for airlines are making to improve the flight experience — from varying fares that can fit any budget, in - flight entertainment options, gourmet food offerings and advancements in technology, both on the ground and in the air — are resonating with customers and leading to more Americans traveling more often by air,» said John Heimlich, vice president and chief economist at Airlines for Airlines for America.

The agreement will allow Citi to offer its credit cards to new customers on American Airlines» website and mobile apps, through direct mail and in Admirals Club lounges, while Barclaycard will be permitted to reach customers in airports and during American flights.

Major airlines including Delta, JetBlue, United and American Airlines have been helping customers out by waiving normal flight change fees, in manairlines including Delta, JetBlue, United and American Airlines have been helping customers out by waiving normal flight change fees, in manAirlines have been helping customers out by waiving normal flight change fees, in many cases.

In an interview with the Seattle Times, Leahy recounted how he got Northwest Airlines, a loyal Boeing customer, to buy Airbus in 198In an interview with the Seattle Times, Leahy recounted how he got Northwest Airlines, a loyal Boeing customer, to buy Airbus in 198in 1986.

Delta CEO Ed Bastian apologized to customers in a video, saying that the airline's employees are «working around the clock» to restore normal operations.

They named their favorite airlines and rated them using a variety of criteria, including customer service, frequent flier programs, in - flight class experience, food and entertainment options, and airport lounges.

Delta and other airlines make money by selling airline miles to credit card issuers and those issuers, in turn, receive new customers.

In the past decade there has been no lack of best - customer clubs, point programs, new twists on airline frequent - flier plans, and contests with spectacular prizes.

«We can no longer sit idly by and watch poor decision after poor decision deeply affect our customers and Southwest Airlines,» SWAPA president Captain Jon Weaks said in a statement obtained by Consumerist.

JetBlue Airways announced Wednesday that it will charge certain customers for their first checked bag, yielding to pressure from analysts who criticized the airline for not adding fees in step with other carriers.

Running an airline on time and with customers properly served means performing hundreds of tasks on thousands of flights a day — millions of tasks in total.

The fusion of regional preferences and global audience does have some surprising results: not only does Etihad admit guide dogs in the cabin, customers of the airline's Diamond class are permitted to fly with up to two falcons.

Airlines often engage in this practice to make up for customers who do not show up for their scheduled flight, trying to ensure that their flights are as close to full capacity as possible.

In May, Southwest and JetBlue each won their respective airline categories in the annual J.D. Power customer service satisfaction survey of North American carrierIn May, Southwest and JetBlue each won their respective airline categories in the annual J.D. Power customer service satisfaction survey of North American carrierin the annual J.D. Power customer service satisfaction survey of North American carriers.

The 20 - year - old online travel booking business allows customers to choose from 300 airlines, 200,000 hotels in 200 countries, 300 airlines, and a variety of car rentals, cruises and vacation packages.

«The smooth and secure operation of Southwest.com is a key part of our customer service experience so we restrict the use of automated scraping tools on Southwest as do other major airlines and technology companies,» Southwest spokeswoman Lisa Tiller said in a statement.

Putting animals in the overhead compartment is against the airline's policies, which say pets are required to travel in carriers that «must fit completely under the seat in front of the customer and remain there at all times.»

Back in the late 1990s and early 2000s, airline travel promised a customer - friendly future.

In a series of interviews last weekend, Industry Minister James Moore also suggested the government may enact protections to prevent airline customers from being bumped from overbooked planes, clamp down on mobile roaming charges in Canada and control hidden credit - card feeIn a series of interviews last weekend, Industry Minister James Moore also suggested the government may enact protections to prevent airline customers from being bumped from overbooked planes, clamp down on mobile roaming charges in Canada and control hidden credit - card feein Canada and control hidden credit - card fees.

«The actions displayed by this employee do not in any way reflect the standard of customer service and professionalism we expect from our employees,» Delta Airlines said in a statement.

In October, a month before BA and Iberia enacted a distribution surcharge on global distribution system bookings, several major travel management companies revealed they'd reached a deal, facilitated by Amadeus, in which the airlines would shield their corporate customers from the airlines» GDS - booking surchargIn October, a month before BA and Iberia enacted a distribution surcharge on global distribution system bookings, several major travel management companies revealed they'd reached a deal, facilitated by Amadeus, in which the airlines would shield their corporate customers from the airlines» GDS - booking surchargin which the airlines would shield their corporate customers from the airlines» GDS - booking surcharge.

Our latest ROI study shows that even in the seemingly commoditized Airline industry, a great customer experience pays dividends.