If you're an Alaska
Airlines customer thinking about purchasing a membership to the Board Room airport lounge, you may be put off by the limited number of locations.
Not exact matches
Gary Kennedy, former American
Airlines general counsel, provides his thoughts on recent customer service problems to plague a
Airlines general counsel, provides his
thoughts on recent
customer service problems to plague
airlinesairlines.
When you buy a cup of coffee, a load of groceries, an
airline ticket or a tank of gas these days, you probably pull out a
customer loyalty card without even
thinking about it.
I'll be reviewing our flight on a Cathay Pacific A330 in the next few days but first I
thought I'd take a look at the First & Business Class Lounge the
airline offers its
customers at Tokyo Narita's Terminal 2.
I
think airlines have become a lot more effective at segmenting their
customer base (and) differentiating across a high group of super premium
customers.
I still
think you should book your tickets on the
airline's own website to ensure good
customer service in case things go wrong during travel, but that's a separate issue.