«Having Sharpton be a prominent figure engaging with the African -
American community after the incident has helped reinforce this
image,» said Basil Smikle, a political
consultant.
«The risk to customer satisfaction in the wake of catastrophic events transcends those directly affected and expands to other insureds whose satisfaction with service is also affected by the
image of their carrier,» said Robert Lajdziak, Business
Consultant for the North
American Insurance Practice at J.D. Power.