Sentences with phrase «assurance call center management»

Not exact matches

Detail - oriented, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, call center management, and client support resolution.

People from all backgrounds seeking part time or full time opportunities in the following areas are encouraged to inquire about our program: sales, customer service, part time, manager, accounting, clerical, management, computer, engineer, human resources, driver, security, administrative assistant, purchasing, medical, administrative, receptionist, retail, maintenance, warehouse, education, finance, director, telecommunications, real estate, engineering, insurance, data entry, project manager, information technology, part time, printing, technician, legal, automotive, teacher, winter, banking, analyst, nursing, restaurant, controller, network, environmental, nurse, design, quality, safety, secretary, office, assistant, hotel, accountant, vice president, medical assistant, transportation, supervisor, general, advertising, writer, social services, java, all, graphic, mba, holiday, office manager, communications, sales manager, admin, mortgage, social work, training, cms, attorney, research, payroll, oracle, executive assistant, paralegal, courier post, drivers, pharmaceutical, operations, president, web, Rn, law enforcement, autocad, health care, executive, food, production, chef, cad, project management, tax, auto, editor, hospitality, hvac, pharmaceutical sales, it, collections, Spanish, unix, are buyer, facilities, professional, mechanical, bartender, help desk, travel, logistics, call center, truck driver, inventory, financial analyst, computers, pharmacist, police, teaching, counselor, chemist, plant manager, photography, bookkeeper, medical sales, electrical engineer, health, trader, bilingual, business analyst, recruiter, cfo, accounts payable, sports, cashier, financial, music, social worker, publishing, project, support, business development, lpn, welder, clerk, technical, quality assurance, government, distribution, secretarial, sales management, mental health, nanny, child care, registered nurse, cna, Japanese, technical support, administration, property manager, cook, shipping, pharmacy, coordinator, entertainment.

A dedicated and hardworking professional with extensive experience in call center operations, customer service, relationship building / management, problem resolution, quality assurance, employee relations, and sales.

Tags for this Online Resume: quality assurance, customer care, project management, call center, associate engagement, PMP, HDI, Help Desk, customer service

Tags for this Online Resume: Quality assurance (Mortgage), Call Center Management, Call Monitoring Management

Client - focused, results - driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high - caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development.

Summary of Experiences Detail - oriented Business Support Professional with over 20 years» experience and expertise in call center operations - customer service, documentation, reporting - business analysis, quality assurance, account management, account receivables, account payables, project management, administration & supervision.

account management, Budgeting, Business Writing, call center, Customer relations, customer satisfaction, customer service, Detail - oriented, forecasting, functional, meetings, payroll, phone system, Process improvement, progress, quality assurance, Relationship building, Risk Management, scheduling, script, strategic sourcing, time management, Budgeting, Business Writing, call center, Customer relations, customer satisfaction, customer service, Detail - oriented, forecasting, functional, meetings, payroll, phone system, Process improvement, progress, quality assurance, Relationship building, Risk Management, scheduling, script, strategic sourcing, time Management, scheduling, script, strategic sourcing, time managementmanagement

Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

Tags for this Online Resume: call center, customer satisfaction, operational performance, vendor management, KPI / SLA, customer experience, training delivery and development, call quality assurance, process improvement, broadband

Tags for this Online Resume: Using Microsoft software, virtual / travel job arrangement, independently and team work, RFP, RFI, grant, PMP certification candidate, communication verbal and written, communicator - staff from frontline up to Executives, commitment to achieve goals and deadlines for any assignment, PROGRAM MANAGEMENT, PROJECT MANAGEMENT, PROPOSAL MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT, PROJECT MANAGEMENT, PROPOSAL MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT, PROJECT MANAGEMENT, PROPOSAL MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT, PROPOSAL MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT, PROPOSAL MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process Management, analysis budget data market, satisfaction survey management, call center call monitoring process Management, analysis budget data market, satisfaction survey management, call center call monitoring process management, call center call monitoring process management, call center call monitoring process managementmanagementmanagement

automatic call distributor, Attention to detail, call center, counselor, credit, documentation, ERP, forklifts, inventory, Microsoft Excel, excel, Microsoft Office, office, Microsoft Outlook, Microsoft Windows, Works, Negotiation, performance management, Policies, problem solving, quality assurance, reporting, spreadsheet, Telecommunications, Troubleshooting

Account management, call center, customer satisfaction, customer service, fashion, payroll, processes, quality, quality assurance

Call Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offerCall Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offCenter Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offercall center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offcenter associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offercall back programs, catalog inventories, and web - site offerings