Assists hotel manager in managing day - to - day
operations of the front services including front
desk,
bell desk, Door, Concierge, Butlers and Valet
• Demonstrated ability to greet guests friendly and courteously, in sync with the hotel's standards and protocols • Highly experienced in operating courtesy shuttles and handling baggage for tours and / or dispatch purposes • Unmatched ability to recognize returning guests and welcome and escort them through the facilities • Qualified to store and retrieve luggage and other objects for guests, in accordance to hospitality standards and procedures • Proficient in ensuring that lobbies,
bell closets and work areas are clean and presentable at all times • Highly skilled in safely and efficiently unloading luggage on curbsides, and promptly delivering it to guests» rooms • Hands - on experience in handling room service requests and assisting guests with laundry services • Deeply familiar with maintaining luggage carts and hailing taxis, and assisting with front
desk and housekeeping tasks • Solid track record of efficiently delivering luggage, messages and packages to guests while maintaining the integrity of all items • Adept at informing guests of emergency procedures and
operation of amenities within the room • Competent in inspecting guests» rooms for order and adequate supplies and timely providing items on loan to guests • Proven ability to provide assistance to concierge with her or his duties during busy periods, and manning the front
desk as needed