The group of high - performing charters includes Manhattan's Broome Street Academy Charter School, which targets homeless kids, and Leadership Prep Ocean Hill in Brooklyn, where kids from the underserved community of
Brownsville achieve some of the highest test scores in Brooklyn.
Inbound Call Center Agent — Telecom Inc. — Springfield, MO — 09/15 to Current • Address incoming customer support inquiries • Verify account details to ensure customer privacy • Resolve account and billing issues in an average
of five minutes
of active calltime • Transfer technical inquiries to the service desk •
Achieve an average rating
of 4.8 out
of 5 on post-call surveysCustomer Service Agent — Petfood.com —
Brownsville, TX — 02/16 to Current • Answer an average
of 40 customer calls per day pertaining to account details, billing, or product questions • Find suitable answers to questions or otherwise resolve customer concerns • Enter and verify customer account details • Address order changes or billing discrepancies in a timely manner • Maintain a rating over 4.5 out
of 5 on post-call surveys