The LAA expects to notify successful bidders about face to face contracts in March 2018, and
the CLA telephone service contracts in May 2018.
This is for face to face contracts and
the CLA telephone service.
The LAA has also published a separate FAQ document dealing with
the CLA telephone service tender (to be found further down on the same page).
Apart from Housing Possession Court Duty Schemes (HPCDS) and
the CLA telephone service, bids are not competitive.
The CLA telephone service is controversial as many practitioners are unconvinced that it is possible to deliver a service completely by phone in complex areas of law.