Sentences with phrase «call center management system»
Created call flows using Avaya Call Center Management System to effectively eliminate misdirected calls and increased customer service and satisfaction.
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The foundation supports a number of what Katzir calls «branded flagship initiatives,» such as the Broad Center for the Management of School Systems or the Broad Institute for School Boards.
Calling themselves the «Connecticut Council for Education Reform «top executives from New Alliance Bank, The Hartford Insurance Company, UBS Private Wealth Office, Yale New Haven Hospital System, Webster Bank, The Community Foundation of Greater New Haven, Nestle Waters North America, First Niagara Financial Group, Yale University, the Travelers Companies, Inc., The Connecticut Business & Industry Association, United Illuminating Holdings Corporation and GE Asset Management are pushing to take center stage in this year's education reform debate.
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Management of the Rockaways» power grid has been taken over by PSEG Long Island, part of Public Service Enterprise Group, which in early October issued an updated plan called Utility 2.0 that aims to modernize the company's electric system and may open the door to a microgrid project, said Jackson Morris, formerly of Pace University's Energy and Climate Center and now director of eastern energy for the Natural Resources Defense Council.
*** Promoted to Supervisor position above *** COMPUTER KNOWLEDGE & MECHANICAL SKILLSMicrosoft Windows 2002 XP Professional including Excel, Word, PowerPoint, Access, Publisher, Microsoft Project, MS Outlook, and Schedule +, Lotus Notes, Internet Explorer 7.0, Adobe Acrobat, Foxfire — PeopleSoft Human Resource and Procurement / Purchasing Database Systems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkSystems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkSystems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkSystems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — Sksystems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkillPath
Sales, Marketing, customer service, administrative assistant, manager, full time, retail, management, office, project manager, sports, insurance, real estate, car sales, education, training, customer service representative, entry level, restaurant, Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level accounting, full time administrative assistant, receptionist, warehouse manager, retail associate, retail cashier, management, office assistant, office, clerical, office manager, insurance, customer service representative, leadership, operations manager, store manager, supervisor, director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e-business, distribution manager, customer service clerk, call center agent, customer service director, customer service sales, field sales representative, account manager, advertising director, area sales manager, communications manager, full time communications director, media relations, public relations, e-commerce, sales, inside sales, outside sales, direct sales, insurance sales, executive administrative assistant, sports director, sports league official, business systems analyst, assistant manager, office support worker, admin support worker, human resources, full time recruiter, entry level recruiter, real estate, real estate agent, property management, training, develop, development, host, hostess, waitress, waiter, full time prep cook, restaurant manager
Tags for this Online Resume: Management, Documentation, Systems Analyst, Agile, Agile Methodologies, Program Management, Siebel, Business Analysis, Business Analyst, Sybase, SQL, JIRA, Service Now, Six Sigma Green Belt, Waterfall Methodology, Cognos, Trainer, Requirements Gathering, Call Center Management, TIBCO, MDM, Oracle UCM
Tags for this Online Resume: call center workforce management, reporting analyst, traffic analyst, agent skilling, IEX, Avaya CMS, Cisco ICM, IEX Workforce Planning System, Cisco UCCM, NICE IEX TotalView WFM (R4.6)
Experience IT Support Analyst Premium Health Insurance Processing Center — Boise, ID 2014 — 2016 Call Center Operator Chester Appliance Customer Service — Twin Falls, ID 2010 — 2012 Education Bachelor of Philosophy Bell University, Graham Township, ID Minored in Systems Management.
GENERAL DESCRIPTION Performs emergency and non-emergency call taking and system status management in the Communications Center.
Tags for this Online Resume: Call Center, Customer Service, Management, ACD phone system, Leadership, Metrics
Tags for this Online Resume: Consulting, Infrastructure, Management, Project Management, Call Center, Computer Operations, Consolidations, Network Management, Networking, Operating Systems
Tags for this Online Resume: customer service, call center, Security, Management, Attention to Detail, Microsoft Windows, Security Systems, Strong Work Ethic, Switchboard, Team Player
Acheived great results in reporting, systems analyst and call center management.
Tags for this Online Resume: Distribution management, Budgetary, Control Systems, Distribution, Inventory, Inventory Control, Oracle, Transportation, Call Center, Customer Service
Tags for this Online Resume: Local Area Network, Call Center, Database, Database Administration, Programming, Services, Systems Administrator, Management, Integrate, Java Programming Language
Tags for this Online Resume: Payroll, Collection, Inventory, Inventory Control, Management, Swing, Call Center, Market Research, Research, Communication Systems
Tags for this Online Resume: Management, Payroll, Data Entry, Human Resources, Inventory, Inventory management, Microsoft, Call Center, Microsoft Active Directory, SystemManagement, Payroll, Data Entry, Human Resources, Inventory, Inventory management, Microsoft, Call Center, Microsoft Active Directory, Systemmanagement, Microsoft, Call Center, Microsoft Active Directory, Systems Engineer
Tags for this Online Resume: Benefits, Complaints, Data Entry, ERISA, Filing, Human Resources Information System, Management, Statutory, Call Center, Crystal Reports, benefits, complaints, Human Resources, erisa
Tags for this Online Resume: Management, Data Analysis, Process Improvements, Benefits, Human Resources, Automation, Call Center, Apple MacIntosh Operating System
Tags for this Online Resume: Chicago, Itil, Systems Engineer, Change Management, Microsoft Change Management, Help Desk, Training, Troubleshooting, Call Center, Peregrine
SKILLS SUMMARY Customer Service, Apartment Staging, Apartment Shopper, Call Center Operations, Property Management Systems, AIM, Bookkeeping, AR AP
CAREER SUMMARY Over 15 years of project management and technical support experience in telecommunications systems and call center environments, developing technical tools and delivering technical support to system users.
Tags for this Online Resume: Appraisals, Call Center, Customer Service, Fraud, Global System for Mobile Communications (GSM), Integrate, Management, Marketing Management, Policies and Procedures, Query, PROJECT Management, Marketing Management, Policies and Procedures, Query, PROJECT Management, Policies and Procedures, Query, PROJECT MANAGEMENTMANAGEMENT
HIGHLIGHTS OF QUALIFICATIONS: Accomplished Program Manager / Business Manager and Call Center Management Professional offering over 20 years of successful performance, proven proficiency and accomplishments in: * Senior Benefits Advisement / Consulting - Arizona State Retirement System * Healthcare / (Medicare / Medicaid) Supervisory Experience and general back ground of Appeals & Grievances - US Health Dept. * Project & Busine...
Tags for this Online Resume: Call Center, Training, Human Resources Information System, Support, Technical Support, Data Migration, Documentation, Business Requirements, Desktop Computer, Email, implementation, Onboarding, Human Capitol Management, BPO, B2B, Consultant
Tags for this Online Resume: Call Center, Interactive Voice Response, Systems Analyst, Project Management, Project Manager, Benefits, Outsourcing, Microsoft Project, MS Project, Management
Energetic results driven Customer Service Management & Information Systems Professional with 15 years of demonstrated success at all levels of management, call center operations, customer service, project leadership, sales and eManagement & Information Systems Professional with 15 years of demonstrated success at all levels of management, call center operations, customer service, project leadership, sales and emanagement, call center operations, customer service, project leadership, sales and e-commerce.
Tags for this Online Resume: Technical, management, Programming, telecommunications, Six Sigma, ETL, Banking, tems, IVR, Call Center, Voice Response, Systems Analyst, Programmer, Business Analyst, Informatica
Tags for this Online Resume: process improvement, call center technology and management, operations turnaround, quality and productivity metrics development, telephony systems implmentation
Tags for this Online Resume: Laptop Computer, Mortgage Loans, Management, Satellite, Real Estate, Banking Industry, Call Center, Mapper, Systems Analyst, Senior Mortgage Sales Representative
Tags for this Online Resume: Management, ROI, Sales, Consultative Sales, Product Development, Call Center, Sales Training, Systems Analysis, Training, Architect
Tags for this Online Resume: Information Technology, Management, Integrate, Program Manager, Agile, Aml (Macro Lang), Annuity, Call Center, Infrastructure, Insurance, Decommissioning systems
Tags for this Online Resume: SAP, Oracle, IEX, Organizational Leadership, Strategic Planning, Budgeting, Multisite Call Center Operations, Nice Systems, Service Delivery Transformation, Virtual and Remote Leadership, Outsourcing, Vendor Management, Offshoring, Continuous Process Improvement, Vendor Relationship Management, Chat, Email Response Management, WFM Forecasting, RFP Process, Compliance, HR, E-Commerce
Tags for this Online Resume: Consulting, Automation, Call Center, Customer Relationship Management, Sales, Sales Force Automation, System Administration, Business Development, Financial, Financial Services
Tags for this Online Resume: Management, Training, Control Systems, Security, Security Systems, Systems Analyst, Automation, Call Center, Disaster Recovery, Energy Conservation, Sustainability, Maintenance, Budget, Portfolio Management, Six Sigma, Collaborative, EHS, GMP
Motivated and accomplished leader specializing in Project Management, Data Analytics, Call Center Operations Support and System Conversions, Implementations and Upgrades.
Tags for this Online Resume: Acquisitions, Integrate, Management, Training, Account Management, Call Center, HR, Human Resources, System Testing, Organizational Development, Benefits, Recruiting, Talent, on boarding
Tags for this Online Resume: Information Technology, System Analyst, Business Analysis, Business Analyst, IBM DB2 Database, Support, Billing, Call Center, Inventory, Management, sql
Key strengths include over 15 years Engineering Support for Voicemail & Telecom Systems, project management, customer service, telecommunication testing and training, call center support, problem solving, analysis, and team player abilities.
Tags for this Online Resume: VoIP, Call Center, Contact Center, PBX, SIP, IVR, Self Service, ACD, Unified Communications, Workforce Management, Quality Monitoring, Interactive Intelligence, Social Selling, Social Sales, Social Media, Customer Service, Customer Relationship, Customer Experience, Salesforce Administration, Seibel Sales, Seibel Call Center, Cisco ICM / UCCM Enterprise, Cisco IPCC Enterprise, Cisco IPCC Express, Cisco Customer Voice Portal, Cisco AVVID, Avaya G3R ECS / EAS, Avaya Aura Session Manager, Avaya Customer Interaction Suite, Avaya Modular Messenger, Nortel BCM, Nortel Call Pilot, NICE Systems, Aspect Solutions, Genesys Labs Framework CGE, Juniper Network Sales Associate, Juniper Network Sales Specialist, Witness Systems, Pegasystems, Blue Pumpkin, e911, vXML, Java, HTML, Visio, SQL, IEX, inContact, Davox, Microsoft MCSE, Sun Systems
Tags for this Online Resume: HR, Human Resources, Management, Diversity, Risk Management, UCS, Call Center, Connectivity, English Language, Human Resources Information System
Tags for this Online Resume: Call Center, Data Management, Human Resources Information System, Leadership, Leadership Development, Management, Retention, Services, Shared Services, Vendor Management
Tags for this Online Resume: Communication Skills, Sales, Management, Network Operating System, Telecommunications, LDA, Pharmaceutical, Pharmaceutical Industry, Evaluate, Framework, call center, customer service, sales, event specialist, customer service representative, Working now for ALTICE / SFR
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