Sentences with phrase «call center industry best»

In addition to all of the above she has extensive experience of appointment scheduling, call routing and Call Center industry best practices.

Not exact matches

- Gaysville, VT DOOG (Dog Owners Outdoor Gear)- Spokane, WA Dublin Dog Co., Inc. - Charlotte, NC Duty Mitt, LLC, The - Saint Petersburg, FL Easy - Clean Water Bowl, The - Ramona, CA Elite Pet Products, Inc. - Ontario, CA EPO Brands, Inc. - Lancaster, PA Eurow & O'Reilly Corporation - Camarillo, CA Exclusive Group LLC (dba Binatone North America)- Indianapolis, IN Fair Mare Products, LLC - Bonita Springs, FL Flava Puff - Pembroke Pines, FL Floppy Ears Design - Bath, ME Forever Fresh Forever Life, Inc. - Bonita Springs, FL Foris International, Inc. - Anaheim Hills, CA FreeHand, LLC - Santa Monica, CA Front Porch Pets, Inc. - Genesee Depot, WI Fruitables Pet Food (Vetscience, LLC)- Dallas, TX Garmin International - Olathe, KS Gen7, Inc. (dba Gen7Pets)- Elverson, PA GiftWorksPlus - Waukesha, WI Good Life LLC - Medford, OR Grandma Mae's Country Naturals / NexPet - New York, NY Great Life Pet Products / Pioneer Naturals Pet Foods - Simi Valley, CA Groomy - USA, Inc. - Park Ridge, IL Hangzhou Jiaoling Textile Co., Ltd. - Palatine, IL Happy Jack, Inc. - Snow Hill, NC Healers PetCare, Inc. (dba Bowserwear)- Vancouver, WA Healgen Scientific LLC - Houston, TX HedzUPpets - Baton Rouge, LA Herbs For Life, Inc. (dba Pet Wellness Blends)- York, ME High Desert Distribution, LLC - El Cajon, CA High Tech Pet Products, Inc. - Ventura, CA Howard Pet Products LLC - Landing, NJ Iceland Pure - Vista, CA Innovet Pet Products (TLM Research Labs LLC)- Gardena, CA Intromark - Pittsburgh, PA ION Labs, Inc. - Clearwater, FL ITI Ltd. (dba Kitty Kaviar)- San Diego, CA It's A Dog's World - Center Moriches, NY JCLA, Inc. - Los Angeles, CA Jobar International / Pet Parade Division - Carson, CA John Masters Organics - Stamford, NY Kanberra Group - Lancaster, NY Karykion, Inc. - Princeton, NJ KenGro Corporation - Charleston, MS KidCo, Inc. (dba Command Pet)- Libertyville, IL Kinfine USA, Inc. - Chino, CA Kitty Stick - San Francisco, CA Klein Brands, Inc. - Hollywood, FL Lahens Intec, Inc. - Pembroke Pines, FL Lava Rubber - Allenhurst, NJ Lazy Dog Cookie Co., Inc., The - Ballston Spa, NY Litter One - Columbus, OH Loft 312, Inc. - Chicago, IL Lola Bean International - South San Francisco, CA Lucky Champ - Rancho Cucamonga, CA Made In The Shade, Inc. (dba No Mo «O»)- Savannah, GA MilkOpet - MOPNA, Inc. - Coral Springs, FL MODGY - Cleveland, OH Monoflo International, Inc. - Winchester, VA Morez Marketing LLC - Clearwater, FL Morton Salt, Inc. - Chicago, IL Murr, Inc. - Leominster, MA My Canine Kids, Inc. - New York, NY Nature's Animals, Inc. - Mamaroneck, NY NL Enterprises, LLC (dba Nature's Logic)- Lincoln, NE NoClean Aquariums - Palatine, IL Number 2 Pet Products, LLC - Houston, TX NVMK Sales (dba Nandog Pet Gear)- Mission Hills, CA Odor - No - More, Inc. - La Mirada, CA Oliver Bentleys - Savannah, GA Pampered Pets - North Port, FL Paw Matts - Freeburg, IL Paw Pods LLC - Lake Orion, MI Pawabunga, LLC - Minneapolis, MN Paws & Co. - Englewood, CO Peace Dog Design - Denver, CO Pet Age Magazine - Somerset, NJ Pet Cooler Carrier, LLC - Troy, IL Pet Head, Inc. - West Hollywood, CA Pet Pal Distribution Corp. - San Francisco, CA Petote Group, LLC - Chicago, IL Pfizer Animal Health - Madison, NJ Plangea, Inc. - Vista, CA Pouncy Pets - El Segundo, CA Pound Bakery, The - Harvard, IL PrideBites, LLC - Los Angeles, CA Priority Pet Products - Pawtucket, RI Pure Ocean Botanicals - Petaluma, CA Purina Animal Nutrition, LLC - Shoreview, MN Rasta Imposta, Inc. - Runnemede, NJ Robert DuGrenier Associates, Inc. - Townshend, VT Royal Trade USA, Inc. - Bristol, PA Ruby Reef, Inc. - Randallstown, MD Ruff Puppies Collars - Durango, CO Ruff Wear, Inc. - Bend, OR Samsung Opto - Electronics America, Inc. (dba Samsung Techwin)- Ridgefield Park, NJ Select - A-Vision - Collegeville, PA Silver Lining Herbs - Buhl, ID Sixtrees Ltd. - Carteret, NY Small Dog Wonders Bakery LLC - Fairfax, VA Soggy Doggy Productions LLC - Larchmont, NY ST International - Las Vegas, NV Stengel Oils - Milbank, SD Stud Stopper - Hampton, VA Swamp Dogs of LA, LLC - Lafayette, LA Tea Tree Solutions LLC - Corte Madera, CA Tin Tin Trading, Inc. - Monterey Park, CA Trone Brand Energy, Inc. - High Point, NC Venison Joe's, Inc. - Van, TX Vets Choice - Deer Park, NY Vital Animal Health, LLC - Colorado Springs, CO Waggo - Brooklyn, NY Wash»n Zip Pet Bed LLC - Longwood, FL Wild Calling Pet Foods - Greeley, CO Wild Wings, LLC - Lake City, MN Wireless Whiskers - Clearwater, FL XPet LLC - Belleville, NJ Yeti Corporation - Bothell, WA Zippy Dynamics, Inc. - Brooklyn, NY International Members 4pets - Romanshorn, Switzerland AdyGil (Hong Kong) Products Company Limited - Hong Kong Alexans Technology (ShenZhen) Co., Ltd. - Shenzhen, Guangdong, China Angel Pet Supplies, Inc. - Vaughan, ON, Canada Bosco and Roxy's Inc. - London, ON, Canada Branheim Co., Ltd. - Boeun - gun, Chungbuk, South Korea Caldex Ltd. - Halifax, West Yorkshire, England Californian Products (H.K.) Ltd. - Kowloon, Hong Kong Carna4, Inc. - Toronto, QC, Canada cdVet - Fuerstenau, Niedersachsen, Germany Class Art Productions, Inc. & Buddy Belts - Toronto, ON, Canada Dalian Tangrong International Trading Co., Ltd. - ShenYang, Liaoning, China Danawares Corporation - Montreal, QC, Canada Dongyang Company - Busan, South Korea Eco Group - Montreal, QC, Canada Elmira Pet Products, Ltd. - Elmira, ON, Canada Estella SRL - Valenza, Alessandria, AL, Italy Grainea Petfood Sp. z.o.o. Sp. k - Runowo, Poland Groupe Intersand Canada, Inc. - Boucherville, QC, Canada Gummi Pet Products International - Melbourne, Victoria, Australia HoundHouse LLC - Maroochydore, Australia Huzhou Meemoon Pet Products Co., Ltd. - Huzhou, Zhejiang, China Jiangsu Yongsheng Pet Products Co., Ltd. - Huaian, Jiangsu, China Jiangxi Welton Pet Products Co., Ltd. - Jian, Jiangxi, China Jinhu Huaxing Industry Co., Ltd. - Huaian, Jiangsu, China Kumar Steels, Inc. - Sonepat, Haryana, India Kunshan Dobaz Co., Ltd. - Kunshan, Jiangsu, China L. S. Arts and Crafts Co., Ltd. - Weihai, Shandong, China Laboratorios Bilper S.A. - Zamudio, Spain Lilmar GmbH / Maelson - Kirchheim Teck, Germany Linyi Qianyuan Arts and Crafts Co., Ltd. - Linyi, Shandong, China Luciana Gomes Bragion - EPP (Pet Med)- Rio Das Pedras, Sao Paulo, Brazil Luvgear - Dorval, QC, Canada Moderna Products - Izegem, Belgium Nanjing XiRong Clothing Factory - Nanjing, Jiangsu, China Ningbo Angel Leisure Products, Ltd. - Ningbo, Zhejiang, China Ningbo Hongdu Model Plastics Co., Ltd. - Ningbo, Zhejiang, China Ningbo Mass Joy Handicraft Articles & Gifts Co., Ltd. - Yuyao, Zhejiang, China Petsland Product Limited - N.T., Hong Kong Qingdao Yalute Foods Co., Ltd. - Qingdao, Shandong, China Rugao Lanbiao Pet Products Co., Ltd. - Rugao, Jiangsu, China Safcol Canada, Inc. - Burnaby, BC, Canada Shandong Sinchem Silica Gel Co., Ltd. - Tengzhou, Shandong, China Shanghai Pet Collection, Ltd. - Shanghai, China Shanghai TianMao Paper Products Co., Ltd. - Shanghai, China Shenzhen Jianfeng Electronic Pet Product Co., Ltd. - Shenzhen, Guangdong, China Smart Pet Solutions - Calgary, AB, Canada Southpoint S.A. - Santiago, Chile State Corporation Development, Ltd. - Kowloon, Hong Kong Sunner World Trading Co., Ltd. - Shanghai, China Taizhou Sbelle Arts & Crafts Factory - Taizhou, Zhejiang, China Tianjin Ranova Petfood Co., Ltd. - Tianjin, China Tianjin Yiyi Hygiene Products Co., Ltd. - Tianjin, China Waggers Pet Products, Inc. - Calgary, AB, Canada Weihai Longfeng Silica Gel Co., Ltd. - Rushan, Shandong, China Yiwu Xiangsheng Stationery Co., Ltd. - Yiwu, Zhejiang, China Zee.Dog - Rio de Janeiro, Brazil Zhejiang Kunyue Industrial and Trade Co., Ltd. - Taizhou, Zhejiang, China Zoo Active Products AB - Karlskoga, Sweden

The open road was calling to her, and she felt that many of the skills she gained in the animal industry and running her own business would serve her well as she set out on a quest for a location independent career centered in travel and adventure.

Issue is that their call center is probably the worst in the industry (AF isn't much better) so you'll need to call 10 times (and never at night) in order to find someone than knows how to search for and book the award.

The Call Center Sales associate will be part of a team that is among the most admired in its industry and delivers the best vacations in the world to more than 400,000 Owner families.

Many industries employ call center agents to take care of customer service related queries as well as carry out marketing campaigns.

In - Depth knowledge, industry specific expertise and the trends in the field of hiring at the most affordable rate makes us the best call center recruitment service provider.

One of the biggest problems that the ABC call center (where I am presently working), had was their inability to meet sales goals, despite hosting one of the best teams in the industry.

I offer 18 + years of BPO / Call Center experience (Inbound - Outbound - Collections) with industry leading organizations such as West Corporation and Aegis Communications Group and have successfully hunted and sold a global footprint, i.e. Domestic, Near - shore (Canada / Jamaica), Off - Shore (Philippines & India), as well as I have sold to such notable companies as Comcast, Time Warner Cable, Apple & AOL and other Fortune 500 compani...

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

SKILLS SUMMARY SKILLS SUMMARY Enterprising, technically skilled Customer Service Manager known for accuracy and attention to detail while managing operations in the insurance and financial industries as well as in call centers.

Experienced call center customer service team manager and quality analyst with 16 + years experience in the financial services industry (charge / credit card and banking) as well as a combined 20 + years in a call center environment.

I have developed a successful career in commercial credit and collections over the past 15 years with experience in the technology, manufacturing, construction industries as well as call center management.

Fort Myers, FL About Blog The CallMiner blog covers various topics including industry news, call center quality monitoring, best practices and customer experience management.

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client

Professional Duties & Responsibilities Responsible for company customer service departments across multiple fields Hired, trained, directed, and reviewed customer service representatives Directed call center ensuring professional and efficient operations Increased company efficacy through the establishment of best practices Ensured professional and timely response to customer service inquiries Maintained extremely high client satisfaction rate resulting in repeat business Authored and presented customer service, finance, and personnel reports for senior leadership Tracked daily, weekly, and periodic customer service interactions Handled financial transactions including credit card payments, declines, and collections Resolved shipping, warranty, and product operation inquiries Oversaw the creation, update, and maintenance of client information database Maintained working knowledge of company products and services to best assist clients Built long - term relationships with employers, piers, clients, and industry leaders Assisted various company departments with special projects as needed Fostered an atmosphere of respect and dedication to company goals Performed all duties in a professional, positive, and timely manner

Computer Operations Technician — Duties & Responsibilities Direct information technology department ensuring effective and efficient operations Recruit, train, and supervise computer technicians and administrative personnel Responsible for department budgets, project timelines, and team workflow Assist in the design, launch, and management of multiple data centers Proficient in the operation, repair, and maintenance of complex computer hardware and software Develop significant experience with financial applications and business platforms Oversee system security and performance enhancements to exceed industry standards Utilize cost cutting measures in the backup of valuable company data Perform staff evaluations to set professional goals and recognize exceptional service Serve as a liaison between the information technology team and senior leadership Present reports regarding information technology best practices and proposed system upgrades Develop a rapport with company personnel and deliver exceptional service Study industry literature to become an expert on emerging technologies Maintain comprehensive records detailing service calls, system updates, and other pertinent data Represent company brand with positivity, professionalism, and dedication

To find out answers to this and other questions, Shopping Center World called on several leaders in flooring materials to share their views with us on what's going on in their industry - and also, better still, to clue us in on the latest news about their particular products.

Annapolis, Md. — The white paper «Financial Implications of THE GREEN HOUSE ® Model» was announced by the National Investment Center for the Seniors Housing & Care Industry (NIC) as the winner of the GE Award for Best Research Paper from its annual call for applied research papers.

We combine call center services with the strong integration of industry - leading real estate Customer Relationship Management (CRM) technology to offer you and your consumers the best experience with quantifiable results.