Sentences with phrase «call details management»

Webcast and Conference Call Details Management will host a webcast and conference call today, September 20, 2017 at 11:00 a.m. Eastern time to discuss the acquisition.

Not exact matches

Conference Call Details A conference call with management will be held on Wednesday, April 25, 2018 at 8:30 a.m. (Eastern TiCall Details A conference call with management will be held on Wednesday, April 25, 2018 at 8:30 a.m. (Eastern Ticall with management will be held on Wednesday, April 25, 2018 at 8:30 a.m. (Eastern Time).

From then on I was forced to do detailed sales calls, get intimately involved with product management decisions and even make minute technical operation decisions.

For the most part, the MD&A will echo what management says in earnings releases, conference calls and presentations to analysts, if a little more candidly and with more detail.

Telchemy's SQmediator performance management application provides intuitive navigation of call data, informative dashboards with fast drill - down, detailed call records, automatic data aggregation, alerting, reporting and integration APIs.

05-14-2014 Q1 2014 Results 05-06-2014 Major Shareholder Notification 04-25-2014 Notification of Annual General Meeting 04-08-2014 Caledonia Declares Second Quarterly Dividend 04-07-2014 Q1 2014 Production Update 03-31-2014 Fourth Quarter and 2013 Results 03-21-2014 Confirmation of Publication Date for Q4 and 2013 Results and Dial - In Details for Management Conference Calls 01-29-2014 Caledonia confirms receipt of the full sales proceeds from Fidelity Printers and Refiners 01-28-2014 New Marketing Arrangements for Gold Exports 01-09-2014 2013 Production Update and 2014 Production Outlook 01-07-2014 Caledonia Declares First Quarterly Dividend

Essential Functions: • Coordinate details of winery events such as winemaker dinners, private dinners, corporate events, and employee appreciation events • Market and sell winery weddings • Manage correspondence with wedding clients and other event attendees • Calculate budgets and execute other financial documents • Schedule vendors, musicians, caterers and other talent for winery events • Coordinate and monitor event timelines and work orders • Develop marketing plans to maximize exposure for the winery events and weddings • Act as a host to guests arriving to the vineyard directing them to a tasting bar or table • Collect payments and record data pertaining to income and expenses • Work with management in order to handle complaints and dissatisfied customers • Assist office with administrative tasks: phone calls, emails, etc. • Ensure the facility is properly maintained and organize clean - up and repairs • Hire and supervise part time event staff • Act as a concierge for guests, providing recommendations on hotels, restaurants, wineries, breweries, and other activities in the area • Other assignments as needed

As detailed in the CDA 2016 Programme Call for Proposals, all proposals are to be submitted via SESAME, SFI's online grants and awards management system.

The model is close to franchising opportunities, please feel free to contact our support for more details on this to set up a call with the management team.

The detailed literature review and guidebook for district leadership, called the Principal Talent Management Framework, looks at how school districts can evaluate policies and practices and ensure they align with elements of principal effectiveness.

The same engine can also be had with a more sophisticated cylinder shutoff setup called dynamic fuel management (DFM), which GM says allows 17 modes of deactivation, though it doesn't provide details.

read more Details Features Overview: # Unlocked GSM Quadband (GSM850 / 900/1800 / 1900Mhz) # Touch screen # Bluetooth: Support Bluetooth v2.0, A2DP Bluetooth stereo # Memory card: Support TF card, max 2 GB (not included in this package) Technical Specification # Network: GSM850 / 900/1800 / 1900 MHz # Size: 63 * 49 * 18.5 mm # Weight: watch weight 76g (including battery) # Talking Time: 2 hours # Standby Time: 96 hours # Screen parameter: 260K Colorful screen, TFT, 128 * 160 pixel, 1.33 inch, touch screen with high quality # Memory card: Support TF card, max 2 GB (not included in this package) # Bluetooth: Support Bluetooth v2.0, A2DP Bluetooth stereo # Data service: GPRS # Data cable: Support data cable, USB 2.0, support non-driver U disk function # Ringtone: 64 polytone, support MP3, MIDI, AAC format ringtone # Record: list 200 # Message: SMS, EMS, MMS, support messages sent by group management # Typewriting: Handwriting, T9 English input, pinyin, intelligent Chinese and English input # Inter antenna, clock, inter-vibration, scene mode, talking time reminder, picture screen protection, calling picture recognization, calling ringtone recognization # Additional function: Alarm clock, calendar, calculator, locking key function

Please call 855-426-1500 Monday - Friday from 8 am to 6 pm Mountain Time to speak with a Treasury Management Specialist in detail about earnings credit rates.

With our robust Prospect Management System with Outlook Integration, you can keep detailed sales notes on each prospect, who called the prospect and when they call the prospect.

Her organizational skills, attention to detail and compassion for patients and their owners proved invaluable in the creation and set - up of Dogtor Calls and the continued management of the practice.

· Listening to customer requirements and presenting appropriately to make a sale; · Maintaining and developing relationships with existing customers in person and via telephone calls and emails; · Cold calling to arrange meetings with potential customers to prospect for new business; · Responding to incoming email and phone inquiries; · Acting as a contact between a company and its existing and potential markets; · Gathering market and customer information; · Representing the company at trade exhibitions, events and demonstrations; · Negotiating on price, costs, delivery and specifications with buyers and managers; · Advising on forthcoming product developments and discussing special promotions; · Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; · Reporting to Senior Management on sales and potential opportunities in your area; · Reviewing your own sales performance, aiming to meet or exceed targets; · Gaining a clear understanding of customers» businesses and requirements; · Following up with customers for payment; · Doing Quality - Control on products delivered; · Attending team meetings and sharing best practices with colleagues in East Williamsburg, Brooklyn.

LOCATION: Alamance Regional Medical Center, Burlington JOB DETAILS: Exempt: Yes FTE: 1.0 (40 hours / week) Schedule: 8 hr days evening, rotating shifts / every 3rd weekend On Call: No JOB SUMMARY: This position is accountable for the management of all asp

Provides clients, programmers, and other Team Members with detailed issue documentation in order to successfully escalate client calls as directed by management

Responsibilities: • Offer solid Account Management to established clients • Managing and coordinating the temporary workforce • Sourcing and attracting candidates for temporary work • Managing the compliance and training process for staff • Multi-tasking whilst ensuring a keen attention to detail You will have: • 6 months + sales experience (B2B, B2C, Recruitment, Cold - Calling) • Motivation and ambition with a drive to succeed • A competitive nature • Confidence within a target driven environment • A proven track record of success • Excellent communication skills The successful applicant will be rewarded with: • # 16,000 - # 20,000 basic salary depending on experience • Uncapped bonus structure • Pension contributions • Great working environment • Future opportunity to progress within the company If you are looking for an exciting career with excellent progression opportunities then please apply with your CV today.

• Created and maintained budget and statistical reports to provide management with required information • Coordinated functions of all departments by providing logistical support where required • Handled details of events such as meetings and conferences to ensure that they were executed properly • Screened telephone calls to ensure that only the very important ones reach executives and managers

Brief Summary of Job Description: • Handle all personal and professional scheduling for Executive • Conduct regular check - ins with COO to review daily itineraries • Take and transcribe detailed meeting notes • Screen calls and direct as needed • Professional demeanor • Manage all preparations for meetings and other engagements • General support on long - term research projects and company assignments • Must have a clean driving record and valid driver license • Exceptional time management skills • Strong written and verbal communication skills • Outstanding organizational skills • Ability to manage multiple priorities and work towards deadlines • Excellent interpersonal skills and flexibility

Detail - oriented, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, call center management, and client support resolution.

Highlights Call center management experience Meticulous attention to detail Skilled multi-tasker Scheduling Telecommunications knowledge Conflict resolution proficiency High customer service -LSB-...] Continue Reading →

Core Qualifications Firewall management and security Hardware / software installation Network configuration Trouble call resolution End - user firewall support Flexible Detail - oriented Experience Security -LSB-...] Continue Reading →

To provide you with further details of my competencies in inventory management, I would like to set up an interview at your convenience, and will call you at the beginning of next month to schedule it.

RESPONSIBILITIES: Answer phones in professional and courteous manner and direct calls to the appropriate associate Retrieve messages from voicemail and forward to appropriate department Open and sort incoming mail Sort and process outgoing mail using Pitney Bowes postage machine Greet visitors and welcomes visitors and notifies company employee about the arrival Maintains security by following visitor policy, monitoring guestbook and issuing visitor badges Maintains a safe and clean reception area Support guests and event management with catering, hotel and travel bookings Orders office supplies and maintain supply cabinet Update information in various spreadsheets Update slides on site monitor Provides general office support with a variety of clerical activities and related tasks REQUIRED EXPERIENCE: 2 - 4 years Receptionist experience preferred Excellent communication skills; written and verbal Attention to detail, accuracy and consistent quality Computer skills in Microsoft Office (Word, Excel, Power Point), SAP preferred Able to use established guidelines to perform job function Demonstrate ability to manage time, complete detailed task and handle multiple tasks simultaneously EDUCATION: Accredited High School Diploma / GED WORK HOURS: 1st Shift Full - Time

Summary of Responsibilities Ensure the daily operation of the office, including coordination and supervision of cleaning, plant care, and other maintenance services Order general office supplies, stationary and office equipment Organize any issues related to representation, orienting guests, ordering supplies for presentations, catering Assist in liaison with the landlord of office building, with service providers Assist in liaison with external IT service provider, handle lower level IT issues in the office (printer, webcam etc.), coordinate with the IT team in Budapest Handle incoming and outgoing mails, liaise with Fedex / UPS / USPS Assist in coordination and preparation for meetings and conference calls, including arrangement of logistics, meeting space, communications and catering Assist in arranging and confirming local, domestic and complex international travel for team members and ensuring effective use of time and resources Assist the HR team with new employee work station set up Assist, order, prepare marketing correspondence Prepare and submit expense reports Maintain filing structure for both hard copy and electronic files Qualifications Bachelor's or Master's degree Minimum of 3 years of experience Computer proficiency with MS Office, heavy Outlook knowledge Driver's license Key competencies Strong organizational, project and time management skills; detail - oriented Strong sense of urgency and efficiency in completing work Ability to take self - initiative and be proactive Ability to recognize and appropriately handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Employer.

Tags for this Online Resume: customer service, call center, Security, Management, Attention to Detail, Microsoft Windows, Security Systems, Strong Work Ethic, Switchboard, Team Player

Tags for this Online Resume: Data Entry, Management, Logistics, Call Center, Customer Service, Administrative Assistant, Bankruptcy, Coding, Attention to Detail, Desktop Computer

Summary of Experiences Detail - oriented Business Support Professional with over 20 years» experience and expertise in call center operations - customer service, documentation, reporting - business analysis, quality assurance, account management, account receivables, account payables, project management, administration & supervision.

Tags for this Online Resume: Attention to Detail, Billing, Communication Skills, Customer Service, Management, Problem Solving, Problem Solving Skills, Project Management, Research, Written Communication, customer service, call center, customer service representative, retail

account management, Budgeting, Business Writing, call center, Customer relations, customer satisfaction, customer service, Detail - oriented, forecasting, functional, meetings, payroll, phone system, Process improvement, progress, quality assurance, Relationship building, Risk Management, scheduling, script, strategic sourcing, time management, Budgeting, Business Writing, call center, Customer relations, customer satisfaction, customer service, Detail - oriented, forecasting, functional, meetings, payroll, phone system, Process improvement, progress, quality assurance, Relationship building, Risk Management, scheduling, script, strategic sourcing, time Management, scheduling, script, strategic sourcing, time managementmanagement

Tags for this Online Resume: Email, Lead Generation, Adobe Photoshop, Call Center, Customer Service, customer service skills, Integrate, Leadership, Logistics, Microsoft, marketing, sales, advertising, seo, account manager, social media, digital, marketing manager, print, management, manager, communication, marketing strategist, problem solver, analytics, ROI tracking metrics, digital marketing, branding strategy, demand generation, analytical thinking, team player, customer service, event marketing, matrixed environment, success, acheive, goal - minded, performance based, word, excel, powerpoint, CRM, marketo, indesign, wix, wordpress, focused, detail oriented, event, events, source tracking, campaign programs, email content, PPC, goal setting, salesforce, leadership, marketing automation, time management, training, presentations

Answered an average of twenty phone calls per shift by addressing customer inquiries, solving problems, taking payments, and proving product information Greeted customers entering the gym to ascertain each customer's wants and needs Described products to customers and accurately explained details and ingredients of merchandise (protein and supplements) Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with technology specialists regarding failed internet connection, television screens, and theater rooms Provided an exciting, yet professional customer experience to generate a loyal clientele Recommended, selected, and helped locate products based on customer requests Answered product questions with up - to - date knowledge of sales and store promotions Conducted weekly walk - throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with the sales department on invoicing Effectively used the cash register to ring up payments electronically with credit transactions, and accurately exchanged cash and coins Refilled and rotated items on shelves to maintain well - stocked inventory.

Tags for this Online Resume: Bilingual - Spanish / English, Microsoft office, Organizational, Fast problem solved, Outgoing personality, People person, Professional appearance, Professional attitude, Detail oriented, Able to work independently, Initiative, Multi - task, Result oriented, Team player, Time management skills, Data entry (both, alpha and numeric), Maintain and file incidets reports, Manager assistant skills, Answer incoming phone calls, Distribute incoming mail, Send the mail out, Listen and record notes for conference calls, Write letters, Send faxes, Take copies, Customer care, Buy office supplies online, Contracts, Containers deliveries

Summary of Qualification Extensive Program and Project Management experiences and skills in IT, Operations, Sales, Marketing, Direct Marketing / Direct Response Call Center and Home Security / Home Automation Call Center organizations, but most importantly wanted to highlight that I possess an attention to the details with a deep commitment to being part of a team and supporting all team members by going the extra mile for succ...

Administrative support, Articulate, attention to detail, call center, cash receipts, Cash flow analysis, Cash flow, cash management, interpersonal, communication skills, Excellent communication, Interpersonal skills, Creative problem solver, client, client relations, Customer relations, customer satisfaction, excellent customer service, Customer service, delivery, documentation, financial reports, Financial reporting, funds, Human resource, insurance, maintain inventory, marketing, MS Windows, Works, Multi-tasking, order office supplies, policies, profit and loss, quality, Quick learner, reconciling, Relationship building, repairs, safety, sales, Strategic, team - player, phone, phone etiquette, Answer Phones, workflow

Core Competencies Persuasive Communicator / Presenter • Build Internal / External Alliances • Drive Sales and Profitability Build Trusting / Loyal Client Relationships • Market Development • Cold - Calling / Territory / Network Expansion Time Management • Thrive in a Fast - Paced Environment • Astute Attention to Detail • Client Communications

Tags for this Online Resume: SharePoint, Management, Call Center, Database, Microsoft Access, Microsoft PowerPoint, 5S, Analytical Skills, Attention to Detail, Best Practices

Adecco are recruiting for a Recruitment Consultant to join their team, Details about the role: Generating new business through speculative and cold calls Account management Matching candidates to job roles Interviewing and registering candidates Providing interview and CV advice Managing all associated...

automatic call distributor, Attention to detail, call center, counselor, credit, documentation, ERP, forklifts, inventory, Microsoft Excel, excel, Microsoft Office, office, Microsoft Outlook, Microsoft Windows, Works, Negotiation, performance management, Policies, problem solving, quality assurance, reporting, spreadsheet, Telecommunications, Troubleshooting

Sales Manager — Duties & Responsibilities Experienced manager with a background in sales, marketing, team training, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Enhance brand awareness among target demographics by 74.9 % resulting in increased revenue Spearhead creation and launch of internet sales initiatives Increase new business by 37 % through effective networking, in person sales, and cold calling Set company sales records by increasing sales from $ 200,000 to $ 11,000,000 Consistently recognized with company awards for excellence in management, sales, and service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity

Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity

Insurance Underwriter — Duties & Responsibilities Experienced manager with expertise in underwriting, sales, marketing, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Oversee health insurance underwriting determining client insurability and company risk Discover client needs, tailor insurance packages, and present quotes Utilize industry software to analyze risk, generate quotes, and author reports for senior leadership Build and strengthen professional relationships with internal sales representatives and external brokers Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Recognized and promoted for exceptional team management, sales, and customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Provide exceptional customer service resulting in client satisfaction and repeat business Set and strictly adhere to departmental budgets and timelines Represent company brand with poise, integrity, and positivity Continually participate in ongoing professional development opportunities to enhance skill set

Sales Manager — Duties & Responsibilities Experienced sales manager with expertise in sales, marketing, and customer service across a variety of industries Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Increased new account generation and sales by 300 % within one year at Decisionmark Recognized and promoted for exceptional sales results, team management, and customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Proficient in Photo Shop, SalesForce.com, Microsoft Office Suite, and other computer software Represent company brand with poise, integrity, and positivity

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positiCall Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client

Computer Operations Technician — Duties & Responsibilities Direct information technology department ensuring effective and efficient operations Recruit, train, and supervise computer technicians and administrative personnel Responsible for department budgets, project timelines, and team workflow Assist in the design, launch, and management of multiple data centers Proficient in the operation, repair, and maintenance of complex computer hardware and software Develop significant experience with financial applications and business platforms Oversee system security and performance enhancements to exceed industry standards Utilize cost cutting measures in the backup of valuable company data Perform staff evaluations to set professional goals and recognize exceptional service Serve as a liaison between the information technology team and senior leadership Present reports regarding information technology best practices and proposed system upgrades Develop a rapport with company personnel and deliver exceptional service Study industry literature to become an expert on emerging technologies Maintain comprehensive records detailing service calls, system updates, and other pertinent data Represent company brand with positivity, professionalism, and dedication

Professional Experience JP Morgan Chase (Tempe, AZ) 3/2006 — Present Assistant Vice President — Prime Securitized Collections (4/2010 — Present) • Recommend and implement specific procedures to ensure maximum effectiveness and efficiency of service, while establishing efficient operational policies, technological support systems and budgets • Assist in long - term strategic planning for related departmental section, ensuring the attainment of all departmental goals through detailed reporting, trend utilization, and performance tracking • Hold responsibility for the compilation and analysis of statistical data relative to unit productivity, monitoring live calls and providing feedback to staff, coaching, and issue resolution concerning collection and loss mitigation activities • Manage various teams of supervisors, including personnel issue resolution and functional task delegation • Utilize exceptional problem solving abilities while dealing with conflicting financial and personnel variables, developing and recommending viable courses of action as required • Ensure timely performance management of all staff, communicating expectations and closely supervising job functions • Travel to Manila to train staff on loss mitigation processes, train supervisors on procedural adherence, develop customer satisfaction, negotiations, and conflict management documents, and facilitate training class utilization

The REDX Lead Manager also functions as a complete lead management tool with listing details, dynamic on - screen call scripts, one - touch mail merge, and many other productivity enhancing features.