Sentences with phrase «center customer support staff»

The company features 24/7 Call Center Customer Support staff, multiple chances to pass the courses, and a free course

Not exact matches

In fact, my sense is that with the lightning pace of ecommerce solutions, virtual call - center support and other technological advances, customer expectations of the large, traditional brick - and - mortar businesses with a receptionist and tons of staff are dwindling.

«Many PRO * ACT distributors have test kitchens, training centers and culinary experts on - staff for customers to utilize in support of growing their business.»

With an entirely proprietary back - end system as well as a fully staffed call center, the company's customers can have as much independence or support as they would like.

Reportedly, the customer support center now has a skeleton staff of about 5 or 6 persons, as a source told the Tribune «around half - a-dozen employees remain, to keep things ticking over, but things have been wound down there.

We support our service with a 24/7 customer care center staffed with live agents - not machines!

The OverDrive integration will allow for the checkout of ebooks from within Millennium or Sierra without jumping to the OverDrive interface; the June rollout of Decision Center, the company's new data - driven collection management tool that will compete with collectionHQ's product; a wave of hiring backed by the new investors, which has already increased the staff by 20 so far this year and will add another 40 by the end of the year (mostly in development and support), according to Massana, pushing the company past 400 employees; the creation of five «library relations managers» who serve as customer advocates at III; the complete integration of SkyRiver Technology Solutions into III along with the termination of SkyRiver's suit against OCLC on March 4.

Meanwhile, businesses can save on expensive call center employees that only handle one query at a time by using instant messaging support staff that can simultaneously handle multiple angry customers.

I have managed a large staff of more than 100 people so as to ensure customer support operations at several inbound call centers.

Developed and implemented monitoring tool for Credit Union, and policies and procedures for the call center staff that provided effective and efficient customer support and satisfaction increases.

Tags for this Online Resume: Customer Service focused, Staff Support, Network Operations, Call Center Experienced, 30 years telecom experience, Region responsibility

AREAS OF EXPERTISE * Customer Billing * Accounts Receivable & Collections * Customer Service Call Center * Dispatch & Support Services * Acquisitions & Mergers * Process Improvement * Analysis & Reporting * Staff Training & Development * Business Relationships * Staff Management Best Practices * Customer Satisfaction & Loyalty * Project Management

I want to engage in a long - term commitment managing a Customer Support staff or Call Center in the Aurora / Denver area.

Professional Summary Accomplished Call Center Manager with proven success in leading a large customer support organization and successful call center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to Center Manager with proven success in leading a large customer support organization and successful call center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to ans...

Areas of Expertise * Staff Management * Call Center * VOIP Software * Customer Support Problem Solving * Remedy * Circuit Engineering * MS Office Suite Project Management * Wireless Telecommunications * Transport * Active Directory

Developed an overall IT Strategy that lined up with business goals as outlined and approved by Senior Management Partnered with Department Supervisors to support their technology needs Managed all aspects of Information Technology systems Managed all IT employees Responsible for delivering customer satisfaction from the IT department Project Manager of all Information Technology related projects Managed and coordinated all IT Vendors Coordinated all clinic setups and relocation of all computer, telephony and network infrastructure Reviewed and approved all IT expenditures Recommendation for technology solutions by assessing needs and providing justification for equipment and service purchase and updates Created and maintained IT Policies and Procedures Maintained working knowledge of all applicable policies and procedures Created and presented to executive staff future network upgrades including MPLS, VOIP, and centralized data solution within an offsite data center.

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posiCenter Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity