Sentences with phrase «city call center manager»

Not exact matches

Calling for a manager sack or whole change the squad is immature (other big teams are also under - performing left right center — Chelsea, Man City,...).

In a letter sent to hedge fund and opportunistic fixed income managers, Trustees of the New York City Employees Retirement System (NYCERS) called on its hedge fund managers and opportunistic fixed income managers who invest in distressed debt and might therefore, at present or in the future, hold Puerto Rican municipal obligations, to «negotiate in good faith to find a just and equitable solution to» repayment of the municipal debt at the center of Puerto Rico's economic crisis.

Tags for this Online Resume: Mortgage, Health administration, medical sales, director, pharmaceutical sales, sales, Business Development, Time Management, Director of Sales, Manager, Account Executive, Call Center, Consultative selling, Outside Sales, Inside Sales, SaaS, Tampa, Florida, Bradenton, Sarasota, Lakeland, St Petersburg, Plant City, Aurburndale, Orlando, Clearwater, Brandon, Riverview, Valrico, Seffner, Microsoft Office, Operations, Negotiator, Marketing, Budgets, Recruiter, Cost Management, Risk Management, Trainer, Reporting, Public Speaking, Internet Demos, Relationship Manager, Customer Service, Business, Professional

Seeking a call center HR Manager / Director position within the greater Kansas City area.

US TelePacific (Insert City, State) 2003 — Year Service Delivery Manager • Directed client service changes including moves, additions, alterations, and disconnects • Managed team of 35 - 45 account / project coordinators, team leaders, and service engineers • Oversaw call service center staffed by 10 - 12 customer service representatives • Marketed and sold company products generating considerable new revenue

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client