Future Generali Life Insurance's investment
team has received the ISO 9001:2008 certification for its «
claims» and «
customer care support» functions in 2013.
The Vitamin Shoppe
Customer Care Call Center (City, NJ) 10 / 2003 — 6/2007 Technical Product Information Agent /
Customer Care Associate • Oversaw all product inquiries and ensured accurate, coordinated corporate responses • Trained, managed, and supported
Customer Care team and Retail Communications group • Researched and implemented product information changes with developers and vendors • Provided timely resolutions for client health complaints and product defects • Tracked late or lost shipments and corresponded with mail carriers to remedy errors • Processed returns, freight
claims, and other transactions in an accurate manner • Served as liaison with vendors, retail stores,
customers, and Better Business Bureau • Performed all duties in a professional, positive, and timely manner