Sentences with phrase «contact center manager»

Ambitious Contact Center Manager with 15 + years of management and leadership experience.

Tags for this Online Resume: Salesforce.com, Cisco, Inside Sales, Director of Sales, Contact Center Manager, Project Manager, Program Manager, Channel Sales, Channel Programs, Business Operations, Virtual Sales Management, Partner Programs, Distribution, Employee Hiring, Coaching, Networking

Tags for this Online Resume: Call center manager, Contact center manager, Program Manager, Operations manager

Tags for this Online Resume: Call Center Manager, Customer Service Manager, Call Center Ops Manager, Outbound Call Manager, Client Service Manager, Client Service Supervisor, Call Center Supervisor, Outbound Call Supervisor, Sales Manager Call Center, Data Entry Manager, Data Entry Supervisor, Contact Center Manager, Monitoring Station Manager

Under the guidance of the Contact Center Manager, the Supervisor is responsible for the internal operation of the unit, including adequacy...

Assistant Contact Center Manager / Contact Center Manager.

Not exact matches

Raddon can partner with you to elevate the performance of your Contact Center employees and managers by helping them identify and fill customer needs, deepen existing relationships and acquire new ones, and drive adoption of online and mobile channels.

Guest post by Mario A. Quinones, Asst. Account Manager — Mercy Medical Center In true Towne Park spirit, the Baltimore District contacted the Baltimore County Department of Social Services to inquire about Towne Park «adopting» a family for the Holidays late last year.

Guest post by Mario A. Quinones, Asst. Account Manager — Mercy Medical Center In true Towne Park spirit, the Baltimore District contacted the Baltimore County Department of Social Services to inquire about...

• The Milwaukee LGBT Community Center 252 E. Highland Street Milwaukee, WI 53202 http://www.mkelgbt.org General Email: [email protected] Public Contact: Dave Martin, Operations Manager Executive Director: Dr. Maggi Cage, Executive Director Board Leader: Sue Haertel, Co-president Board Leader: Sheldon Walker, Co-president Phone Numbers Main: 414-271-2656 Fax: [phone] Hotline: [phone]

If you have any questions, please contact Brennan Center Events Manager, Jafreen Uddin, at [email protected] or 646.292.8345.

For more information about either event, contact Conte Center Program Manager at [email protected] or 936-1898.

In addition, supervisors and managers may also contact the Disability Resource Center (DRC) for technical assistance and process support.

To enroll your organization in Business Mobile Banking, contact your relationship manager, visit our Financial Center or contact Customer Service.

For more information, please contact Dedham Adoption Center Assistant Manager Beth Finn at [email protected].

Our Adoption Center Manager will contact you by phone soon after that.

For further information, please contact Richard Smalldon, Sea Center Manager, at 805-962-2526 ext. 111 or [email protected].

Gonzague Gauthier the Pompidou Center's digital projects manager utilised Twitter on Monday to complain about the censorship, Facebook's French PR agency contacted him to apologise.

Bertrand Weisgerber, also a co-founder — he is the current manager and creator of TLS Contact, which over time has become a world leader of visa application, having centers in over 62 countries (15 in China).

Putting your LinkedIn profile URL front and center on your resume, right up there with the rest of your contact information, is one way to ensure that hiring managers have an easy time distinguishing you from all the other «John Smiths» out there.

Local store marketing; Frequent contact with regional manager, senior regional manager, HR manager, and various field support and support center personnel...

Familiar with Cisco Call Manager, Nortel PBX's, Contact Center Technologies, CPE, Voicemail systems, Wireless Phones, Carriers, and ancillary equipment

Additional responsibilities of the Lead Customer Service Representative include: • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals • Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed • Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and services

If there is a vacancy for a call center manager at your contact center, then you can use this call center job description template to help you out.

Tags for this Online Resume: Nortel, Meridian, CS1K, Enterprise Voice, Contact Center, Symposium, Call Center, Customer Service, Voicemail, Call Pilot, Meridian Mail, Programmer, Administrator, ACD, telecom, CSAM, CTI, Project Manager, Communications Server

Accomplished Customer Contact Center Senior Manager with experience overseeing multi-center management teams.

HR Generalist - Up to $ 55,000 / year DOE Location: Tucson Posted on: 2018-04-8 15:0000 Category: Accounting, Auditing Fortune 500 company has just moved to town and is looking for an HR Manager / Generalist to manage their contact center.

Senior manager for client services, operations, vendor management or any function in the contact center / supply chain area.

Tags for this Online Resume: call center, director, manager, contact center, services, services center

Tags for this Online Resume: call center, contact center, customer service, director, manager, leader

Tags for this Online Resume: Avaya, Customer Service, Supervisor / Manager, Contact Center / Call Center, AHT, ASA, Abandon Rate, CSR, Representative, Agents, Management, Call Center, Process Improvement, Appraisals, Firepond Contact Center, Spanish Language, AVAYA, Customer Service

Results - driven nonprofit manager with 11 years of managerial experience in 24/7/365 contact center organization over 100 seats.

Tags for this Online Resume: Business Intelligence, Hyperion, Project Management, Project Manager, Use Cases, Consulting, Call Center, AVAYA, Cms, Contact Center, CRM, Customer Success Management

Tags for this Online Resume: call center management, Group Operations Manager, Strong working knowledges of contact center industry, multi-channel customer support (Chat, E-Mail and Phone), Hiring, Interviewing, operational reports analysis, implementation of new business, Call Center, Compcenter management, Group Operations Manager, Strong working knowledges of contact center industry, multi-channel customer support (Chat, E-Mail and Phone), Hiring, Interviewing, operational reports analysis, implementation of new business, Call Center, Compcenter industry, multi-channel customer support (Chat, E-Mail and Phone), Hiring, Interviewing, operational reports analysis, implementation of new business, Call Center, CompCenter, Complaints

Tags for this Online Resume: B2B, Sales, Supervisor, Manager, Contact Center, Telecommunications, Telemarketing, Leadership

Tags for this Online Resume: Management, Manager, Operations, Supervisor, Call Center, Non Profit, Contact Center, Fund Raising

Tags for this Online Resume: Program Manager, Customer Service, customer experience, contact center, call center, project management, financial management, product management

Tags for this Online Resume: Quality control, Manager - call center, Manager - contact center, Manager - customer supprt

Tags for this Online Resume: VoIP, Call Center, Contact Center, PBX, SIP, IVR, Self Service, ACD, Unified Communications, Workforce Management, Quality Monitoring, Interactive Intelligence, Social Selling, Social Sales, Social Media, Customer Service, Customer Relationship, Customer Experience, Salesforce Administration, Seibel Sales, Seibel Call Center, Cisco ICM / UCCM Enterprise, Cisco IPCC Enterprise, Cisco IPCC Express, Cisco Customer Voice Portal, Cisco AVVID, Avaya G3R ECS / EAS, Avaya Aura Session Manager, Avaya Customer Interaction Suite, Avaya Modular Messenger, Nortel BCM, Nortel Call Pilot, NICE Systems, Aspect Solutions, Genesys Labs Framework CGE, Juniper Network Sales Associate, Juniper Network Sales Specialist, Witness Systems, Pegasystems, Blue Pumpkin, e911, vXML, Java, HTML, Visio, SQL, IEX, inContact, Davox, Microsoft MCSE, Sun Systems

Tags for this Online Resume: Call Center, Insurance, Medicare, Telemarketing, Budgeting, Firepond Contact Center, Operating Budget, Annuity, BDC, Health Insurance, inside sales, sales representative, sales, account manager

Tags for this Online Resume: Sales, Sales Engineer, Hardware / Systems, Business Development, Business Development Manager, Software, Call Center, Interactive Voice Response, AVAYA, UCaaS, CCaaS, VoIP, Mitel, Wi - Fi, LAN, SDN, SDWAN, Carrier, Data Switch, Contact Center

Professional Summary Accomplished Call Center Manager with proven success in leading a large customer support organization and successful call center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to Center Manager with proven success in leading a large customer support organization and successful call center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to ans...

Tags for this Online Resume: Call Center, Operations, Manager, Supervisor, Inbound, Contact Center, Email

Tags for this Online Resume: Distribution, Strategic Vision, Customer Service, Dialysis, Health Insurance Portability And Accountability Act, Management, AVAYA, Call Center, Customer Relationship Management, Quality Assurance, management, manager, Operations, Contact Center

Tags for this Online Resume: Voice, Cisco, Cisco Unified Communications Manager, Communications, Telephony, Firepond Contact Center, Jabber, Technical Lead, Wireless, Management, Cisco VoIP

Tags for this Online Resume: Management, Call Center, Medicare, Financial, Firepond Contact Center, Leadership, Program Manager, Quality, Quality Assurance, Quality Control, Phoenix metro

Tags for this Online Resume: Management, Call Center, P&L, Airlines, Billing, Financial, Financial Statements, Firepond Contact Center, Help Desk, Monthly Financial Statements, Call Center Manager

Tags for this Online Resume: Cisco Call Manager, Cisco Unity, IPCC Express, Unified Communications, IP telephony services, Remote Access administrator, VOIP Engineer, technical support, RSA Securid Administrator, Aspect ACD system, Chatterbox IVR system, Juniper SSL / VPN administrator, circuits, broadband services, · Remote site telephony / data requirements (analysis, pricing, ordering, maintenance, problem determination / resolution), DSL, Technical Writer, Unified Communications Manager, Cisco Contact Center Express, Cisco Unity Connections

Tags for this Online Resume: Financial Industry, Contact Center, Management, Project Management, Project Manager, Voice, Voice Over Internet Protocol, Call Center, Call Center Management, DMS, Trainer / Instructor

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posiCenter Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity