Laura Curley, who runs a charitable foundation in Chicago, was shopping with her husband, Dan, for an equity
line of credit when they
discovered that a disgruntled
customer service rep had reported Dan as deceased on their mortgage file, a «fact» picked up by all three credit bureaus.
As soon as you
discover your flight has been cancelled, call your airline's
customer service line, even if you're already waiting in
line at the airport.