These responses
echo the findings of OCLC's 2010 report, which found that 28 % of library
users asked for research assistance at the library in 2010, down from 39 % in 2005.37 While half of the respondents in that
survey said that the top purpose of the library was to «provide information,» the report found that search engines are the starting point of information queries for 84 % of respondents and none started at a library website.