Not exact matches
A number of studies have examined the
effects of immigrants on the
labor market outcomes of host communities, [3] and there have been several recent
analyses of the
effects of immigrants per se on the educational outcomes of incumbent students, though their conclusions have been mixed.
Table 3 indicates a meta -
analysis of cultural background's moderating
effect on the relationship between customer misbehavior and employee's emotional
labor
The result of meta -
analysis showed: customer misbehavior had significant
effects on employee emotional
labor.
Moderator
analyses revealed that cultural difference has significant moderating
effects on the relationship between customer misbehavior and emotional
labor (including surface acting and deep acting).
Szymanski and Henard (2001)[11] conducted a meta -
analysis of the cause and
effect of customer satisfaction, noting that distributive justice attaches greater importance to that customers receive what they deserve, given their investment and
labor; that procedural justice attaches greater importance to how outcomes are transmitted; and that interactional justice attaches greater importance to the ways in which customers are treated (involving respect, manners and dignity).