Sentences with phrase «ensure guest service standards»

Not exact matches

If you wanted to achieve a golf standard of service excellence, I would ensure that your staff make sure that everything works prior to guests arriving (we had to wait a day before being connected to the Internet), and that when issues arise (like the shortage of coat hangers, which we immediately pointed out)- that they are addressed.

And thirdly we need to ensure our suppliers i.e. the Cairns accommodation providors services and facilities are up to the standard of the guests expectations also

Sharing her passion for hospitality through hands - on training, she ensures our local teams deliver extraordinary guest experiences, uphold our home and service quality standards, and strengthen collaborative relationships with our property managers and other partners.

All these services are present to ensure the guests enjoy a high standard of services during their journey.

To ensure our guests enjoy a comfortable and relaxing train holiday in Norway we hand choose hotels that are well - located and combine value with high standards of service and guest facilities.

Sandals» Personal Butler Service, available in all top tier category suites, provides an unimaginable supreme standard of service and luxury, to ensure that a guest's every need is anticipated and their stay as enjoyable as poService, available in all top tier category suites, provides an unimaginable supreme standard of service and luxury, to ensure that a guest's every need is anticipated and their stay as enjoyable as poservice and luxury, to ensure that a guest's every need is anticipated and their stay as enjoyable as possible.

Both furnished to a high standard, with armchairs, Fridge and Freeview TV with DVDOnly accommodating the amount of guests we can give our attention to ensures you receive the individual service you deserve, as our aim is to make your stay as enjoyable and comfortable as possible..

Our guests return again and again as our park is focused on ensuring a high standard of customer service.

To ensure that equally impressive service meets its high standards in accommodation, newly appointed Guest Service Manager, Jonathan Sweeney - Lowe will give burnish to the guest expeservice meets its high standards in accommodation, newly appointed Guest Service Manager, Jonathan Sweeney - Lowe will give burnish to the guest experiGuest Service Manager, Jonathan Sweeney - Lowe will give burnish to the guest expeService Manager, Jonathan Sweeney - Lowe will give burnish to the guest experiguest experience.

Room Service Right... On Time (TM), also a standard at all Holiday Inn hotels, ensures that guests» room service orders are accurate and delivered on time, everService Right... On Time (TM), also a standard at all Holiday Inn hotels, ensures that guests» room service orders are accurate and delivered on time, everservice orders are accurate and delivered on time, every time.

Room Service Right... On Time, also a standard at all Holiday Inn hotels, ensures that guests» room service orders are accurate and delivered on time, everService Right... On Time, also a standard at all Holiday Inn hotels, ensures that guests» room service orders are accurate and delivered on time, everservice orders are accurate and delivered on time, every time.

Our English - speaking staff have been carefully selected and trained to international hotel standards to ensure all guests receive the highest level of polite, professional and personalised service.

Our holiday specialists send an email to every single guest after they have completed their stay as a «quality assurance check» for not only our hotel services and standards but also to ensure our guests are happy with the advice and services from the Cairns Holiday Specialists

An exceptional standard of service provides high quality, home from home properties, ensuring satisfied owners and numerous repeat guests.

This elegant hotel offers wonderful interiors and the highest standards of service to ensure guests a pleasant and relaxing stay, whether for work or pleasure, in this beautiful European capital.

• Ensures that his / her area of operation meets hotel service standards to guests and other departments.

The The Briza Beach Resort is located in Khao Lak (Phang Nga) making it one of the best hotels to stay at while in town.All 181 rooms at the hotel are well - appointed with necessary amenities to ensure that each guest's satisfaction.Each of the hotel's guestrooms offers television LCD / plasma screen, separate shower and tub, air conditioning, bathrobes, desk, hair dryer, internet access (wireless), in room safe.Guests can experience the high standards of comfort while staying at this luxury Khao Lak (Phang Nga) hotel with everything they need right on the site such as shops, coffee shop, laundry service / dry cleaning, meeting facilities, restaurant, room service.

The Ibiza Playa Hotel offers amazing views over Ibiza and Formentera and the highest standards of service to ensure guests a pleasant and relaxing stay on the beautiful Spanish Island of Ibiza.

All of the hotel's 74 guestrooms are equipped with standard in - room amenities to ensure the maximum comfort for its guests.Each guestroom features amenities such as in room safe, television, shower, hair dryer.This Khao Lak (Phang Nga) accommodation features on - site facilities such as room service, shops, poolside bar.Hotel's guests can experience on - site latest leisure and sports facilities such as steamroom, massage, garden, private beach.This hotel is characterized by a combination of modern comfort and traditional element of Khao Lak (Phang Nga), making it a distinct accommodation.

Ensured the standard of room services, all screening and guest assistance in the hotel.

Provided the highest standard of quality and attention to detail through all phases of service to ensure an impeccable dining experience for every guest.

Ensure exemplary guest service through all forms of banquet service, carving stations, bartending, running food during events, buffets, plated, replenishing product and supplies in compliance with event standards.

Supervised seven employees to ensure proper guest service in meeting the Double Tree standard

Responsible for assisting in the overall operations of the Housekeeping Department ensuring all policies were followed and quality standards were maintained while providing professional service that exceeds guest expectations

Provide assistance to potential guests in areas of organizing functions, ensuring service standards and procedures

Job Responsibilities (but not limited to): * Serve customers by developing a rapport, building customer confidence, providing accurate information, and promoting product through point of sale * Provide customers with highest level of customer service expected for assigned department through professional, courteous and knowledgeable assistance to ensure individualized needs are met with respect to equipment, product, and / or merchandise questions * Complete sales transactions by accurately and efficiently ringing up customer sales * Responsible for following all company standards in regards to paperwork, cash management and loss prevention * Ensure an enthusiastic and professional level of customer service at all times * Remove all sensormatics and hangers from merchandise prior to placing items in bag (s) for customers * Maintain a neat and organized work area by placing hangers, sensors, returned items, and paperwork in appropriate and designated locations * Answer store phones courteously and professionally * Call for additional assistance if a line develops to ensure proper guest satisfaction Qualifications: * 1 year of retail experience preferred, snow sports retail experience preferred * English fluency * Excellent communications skills both written and verbal * Self - motivated with the ability to multi-task * Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store * Familiarity with retail POS systems preferred Rental Technicians - Rental Technicians are responsible for generating sales through world - class guest service through assisting customers with rental equiensure individualized needs are met with respect to equipment, product, and / or merchandise questions * Complete sales transactions by accurately and efficiently ringing up customer sales * Responsible for following all company standards in regards to paperwork, cash management and loss prevention * Ensure an enthusiastic and professional level of customer service at all times * Remove all sensormatics and hangers from merchandise prior to placing items in bag (s) for customers * Maintain a neat and organized work area by placing hangers, sensors, returned items, and paperwork in appropriate and designated locations * Answer store phones courteously and professionally * Call for additional assistance if a line develops to ensure proper guest satisfaction Qualifications: * 1 year of retail experience preferred, snow sports retail experience preferred * English fluency * Excellent communications skills both written and verbal * Self - motivated with the ability to multi-task * Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store * Familiarity with retail POS systems preferred Rental Technicians - Rental Technicians are responsible for generating sales through world - class guest service through assisting customers with rental equiEnsure an enthusiastic and professional level of customer service at all times * Remove all sensormatics and hangers from merchandise prior to placing items in bag (s) for customers * Maintain a neat and organized work area by placing hangers, sensors, returned items, and paperwork in appropriate and designated locations * Answer store phones courteously and professionally * Call for additional assistance if a line develops to ensure proper guest satisfaction Qualifications: * 1 year of retail experience preferred, snow sports retail experience preferred * English fluency * Excellent communications skills both written and verbal * Self - motivated with the ability to multi-task * Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store * Familiarity with retail POS systems preferred Rental Technicians - Rental Technicians are responsible for generating sales through world - class guest service through assisting customers with rental equiensure proper guest satisfaction Qualifications: * 1 year of retail experience preferred, snow sports retail experience preferred * English fluency * Excellent communications skills both written and verbal * Self - motivated with the ability to multi-task * Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store * Familiarity with retail POS systems preferred Rental Technicians - Rental Technicians are responsible for generating sales through world - class guest service through assisting customers with rental equipment.

Responsibilities: supervise the dining room activities, direct the staff so as to ensure courteous and fast customer service, arrange parties and special events, offer special services for dinner and then arrange them, greet the guests, escort them to their designated table, inspect the dining areas to make sure they were clean so as to comply with the standards

Job Responsibilities (but not limited to): * Explain to guests how to operate rental equipment, safety practices, and guest responsibility for the equipment during the rental including length of rental and return options * Ensure equipment on rental «ready» line is clean, serviced, and tested according to company standards * Follow all company standards in regards to paperwork, cash management, and loss prevention * Deliver an enthusiastic and professional level of guest service at all times * Adhere to all safety procedures * Maintain all paperwork according to company policy Qualifications: * Previous retail / rental experience preferred * Passion for Skiing / Snowboarding * Maintain a working knowledge of products and trends within the industry * Commitment to providing excellent customer service * Ability to communicate fluently with co-workers and guests in accurate spoken and written English * Basic computer skills * Ability to work a flexible schedule; including nights, holidays and weekends Benefits include: * Free Winter Park Pass and EPIC Ski and Snowboard Pass to our world - class resorts * Employee discounts at our retail stores * Employee Assistance Program (EAP) * Excellent training and professional development * 401k Saving Plan * Health Benefits * Auto, Home, Pet Insurance Our employees have been making a name for themselves since 1976 with their love for the outdoor industry.

Ensure that guest receive the customer service indicated by our cultural core, policy and standards.

Job Responsibilities (but not limited to): * Explain to guests how to operate rental equipment, safety practices, and guest responsibility for the equipment during the rental including length of rental and return options * Ensure equipment on rental «ready» line is clean, serviced, and tested according to company standards * Follow all company standards in regards to paperwork, cash management, and loss prevention * Deliver an enthusiastic and professional level of guest service at all times * Adhere to all safety procedures * Maintain all paperwork according to company policy Qualifications: * Previous retail / rental experience preferred * Passion for Skiing / Snowboarding * Maintain a working knowledge of products and trends within the industry * Commitment to providing excellent customer service * Ability to communicate fluently with co-workers and guests in accurate spoken and written English * Basic computer skills * Ability to work a flexible schedule; including nights, holidays and weekends Perks * Free Epic Pass to our world - class resorts * Huge retail discounts at our stores * Excellent training and professional development At Colorado Ski and Golf and Colorado Ski and Sport, «guarantees through expertise» is our motto.

Additional responsibilities include but are not limited to: * Ensure that DoubleTree guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed.

HIGHLIGHTS • Over 6 years» experience working in the hospitality sector • Keen understanding of interacting professionally keeping the company's interests in check • Excellent working knowledge of ensuring that service standards are maintained in a continuous manner • Conversant with employing operations directed at positive guest experience and satisfaction

Dining Room Supervisor The Fairmont Palliser, Calgary, AB May 2013 — Present • Organize overall activities of the dining area to ensure exceptional guest service • Perform accurate posting of bills and shift the balance • Make sure a clean, neat and safe dining area at all times by following hygiene protocols • Increase revenue by upselling in a proactive manner • Adhere to F&B service standards to ensure a comfortable experience for guests • Make sure that all guests enjoy dining service • Handle guests complaints and resolve the same in a timely fashion

Through my work at ABC Restaurant Oshawa, I developed exceptional skills in taking orders quickly with a smile while ensuring that order was served quickly, and serving food to guests while maintaining service standards.

A Guest Service Agent will ensure that the highest standards for service, safety, privacy and comfort are maintained for all guests of theService Agent will ensure that the highest standards for service, safety, privacy and comfort are maintained for all guests of theservice, safety, privacy and comfort are maintained for all guests of the hotel.

As required, I have a proven ability to assist the Hotel Manager to ensure consistent, and high - quality guest service standards are maintained throughout the Hotel.

Ensure efficient guest registration, checkout, guest service, and telephone service; apply and uphold all brand standards.

Some of my capabilities include; assuring that the front desk is ready to receive guests, reviewing arriving and departing guests, providing information about services to the guests and ensuring that all standards are met with where providing exceptional customer services is concerned.

• Demonstrated ability to greet guests friendly and courteously, in sync with the hotel's standards and protocols • Highly experienced in operating courtesy shuttles and handling baggage for tours and / or dispatch purposes • Unmatched ability to recognize returning guests and welcome and escort them through the facilities • Qualified to store and retrieve luggage and other objects for guests, in accordance to hospitality standards and procedures • Proficient in ensuring that lobbies, bell closets and work areas are clean and presentable at all times • Highly skilled in safely and efficiently unloading luggage on curbsides, and promptly delivering it to guests» rooms • Hands - on experience in handling room service requests and assisting guests with laundry services • Deeply familiar with maintaining luggage carts and hailing taxis, and assisting with front desk and housekeeping tasks • Solid track record of efficiently delivering luggage, messages and packages to guests while maintaining the integrity of all items • Adept at informing guests of emergency procedures and operation of amenities within the room • Competent in inspecting guests» rooms for order and adequate supplies and timely providing items on loan to guests • Proven ability to provide assistance to concierge with her or his duties during busy periods, and manning the front desk as needed

• Develop and implement policies for the parking lot • Issue parking permits and devise appropriate procedures for distribution of the same • Organize parking registration activities • Collect, count and record the parking fee • Supervise, train and evaluate subordinate employees • Guide and educate the campus community regarding parking procedures and SOPs • Identify and report any suspicious vehicle • Issue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log system

PROFESSIONAL SKILLS • Excellent personal presentation and interpersonal skills • Passion for exceptional customer service • Profound ability to ensure that the highest standards of hospitality are established • Multilingual — English, Spanish and French • Highly skilled in handling multiple guests simultaneously • In - depth knowledge of general facilities and services of the hotel • Able to multi-task effectively

The Front Desk Supervisor will serve as a key liaison for hotel guests and will assist the Front Office Manager and / or Assistant General Manager in ensuring that the highest standards for service...

Client - centered Guest Services Manager with a demonstrated ability to ensure optimal customer service standards.

The Front Desk Manager will serve as a key liaison for hotel guests and will ensure that the highest standards for service, safety, privacy and comfort are maintained throughout the Front Office.

The Front Desk Night Auditor performs a wide range of essential tasks helping to ensure highest standards for accuracy and excellent guest service are maintained at the Front Office.

Fairmont Hotels & Resorts — Commack, NY Summer 2017 Front Desk Agent • Greeted, checked - in and settled guest accounts while ensuring all service standards were followed.

Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Supervised and coordinated activities of cooks and workers engaged in food preparation Took beverage orders from serving staff or directly from patrons Transferred supplies and equipment between storage and work areas Took orders from patrons for food or beverages Used all food handling standards Wrote patrons \» food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff Communicated with customers regarding orders, comments, and complaints Complied with scheduled kitchen sanitation and ensured all standards and practices were met Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies Maintained contact with kitchen staff, management, serving staff, and customers Facilitated prompt and accurate seating and service of all guests.

Supervised and trained all new host staff in accordance with company policies and standards Sustained the reputation of the company by ensuring our guest's satisfactory experience starting with their first impression Determined and controlled the business flow of the restaurant Fulfilled all reservation requests while maximizing company profitability and without compromising service Served as an ambassador of the brand, as well the rich South American heritage of which it was built upon.

They ensure that service standards are met and that guest issues are resolved...

Appropriately suggested additional items to customers to increase restaurant sales.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Correctly calculated charges, issued bills and collected payments.Welcomed and acknowledge all guests in a friendly, service - oriented manner.Completed opening and closing checklists according to set standards.