Sentences with phrase «ensure guests check»

Not exact matches

As an example, she explained that housekeeping employees have a detailed list of check points all throughout the guest room that must be completed and, when done, an inspector also then examines the room to ensure it is guest - ready.

Enjoy our large lockers to run to the beach right away after your check - in Interaction with Guests: Our friendly and attentive staff will provide you with any information or help during your stay and ensure the room indeed remain the cleanest place to sleep in Gili Trawangan Island!

The upgrade lobby is complimented with new branding, an expanded greeting area as well as improved concierge facilities to ensure guests a swift and seamless check - in process.

If guests will arrive after midnight they should advise their arrival time by «Special Request» to ensure staff are available to check them in on arrival.

The upgraded decor and coastal elegance surrounding this beautiful condo is second to none, ensuring that guests are pleased from the moment they check in to the time they depart.

Check - in to Best Western Plus Humboldt Bay Inn and experience exceptional service from our welcoming staff, At our Eureka hotel, we strive to ensure a pleasant and worry - free stay for all of our guests.

In addition, guests enjoy a range off carefully selected inclusions to ensure maximum comfort and convenience including express check - in, welcome drink vouchers, local telephone calls, bottled still water, designer filter coffee, gourmet chocolates and world renowned Aveda bath products.

Our holiday specialists send an email to every single guest after they have completed their stay as a «quality assurance check» for not only our hotel services and standards but also to ensure our guests are happy with the advice and services from the Cairns Holiday Specialists

Virgin Australia will use reasonable endeavours to ensure services typically available to Guests booked in the Upgraded cabin class including, Priority Check - in, Priority Baggage, Priority Boarding, Virgin Australia lounge access, and onboard meals are included in the Upgrade.

The lodges are well positioned from each other to ensure a feeling of privacy.On - site guest facilities include a covered parking bay in front of each lodge, a communal splash pool, and on - site laundry facility.Phantom View Lodges has a very convenient «Self Check - in» procedure.

Catering to guests to ensure they have a wonderful stay, these apartments provide fresh bread for breakfast each morning, quick Wi - Fi and a complementary bottle of wine when you check in.

If you are unclear whether the item should belong in rubbish or not, please check with your supervisor or Manager, before disposal, to ensure that it doesn't contain any guest belonging or lost property.

Ensure that all items left behind by a guest which are not in the rubbish bins are checked thoroughly to ensure that they are not items of lost proEnsure that all items left behind by a guest which are not in the rubbish bins are checked thoroughly to ensure that they are not items of lost proensure that they are not items of lost property.

Throughout the course of a year there are many holidays and other work related social functions; some events serve liquor and others do not, when you find that your company is the host of such an event, than follow the above listed suggestions, preplan your event, spread the risk to professional services that are familiar with serving liquor, and put checks in place to monitor guests through the course of the function to help ensure a safe and happy event.

and reliable Food safety understanding Upbeat, outgoing and positive Maricopa County Food Handlers card... checked on guests to ensure satisfaction with each food course and beverages.

Depending on the seniority of your role, your responsibilities will differ — from gathering bookings, checking the guest - list at the door, to ordering flowers and catering, to ensuring that everyone is well looked after and satisfied.

To deal with all check - ins in a professional and courteous manner and to ensure the guest is helped with any information they may require during their stay

Right from the checking in and checking out of the guests, the associates ensure that their stay at the hotel / resort is pleasurable and memorable.

Maintained guest check audits and ensured proper purchase of alcohol and maintained inventories.

In a hotel environment, front desk agents are required to check guests in, make reservations and ensure that they are provided with the best in customer services.

• Checked up on guests during the meal to ensure continuous customer satisfaction.

Check in with guests to ensure satisfaction with each food course and / or beverages.

Overlook VIP guests / groups to ensure smooth and enjoyable stay throughout entire experience from check - in / check - out and actual event.

HIGHLIGHTS • Over 6 years» experience working in the hospitality sector • Keen understanding of interacting professionally keeping the company's interests in check • Excellent working knowledge of ensuring that service standards are maintained in a continuous manner • Conversant with employing operations directed at positive guest experience and satisfaction

SELECTED ACHIEVEMENTS • Successfully streamlined guest check in and check out procedures by ensuring timelines • Voted Employee of the Quarter in every quarter in 2010

• Took food and beverage orders from patrons • Entered orders in POS and delivered orders quickly • Checked back after delivery of food to ensure maximum guest satisfaction • Observed guests to reply to any additional needs • Presented check for payment and provided change • Kept station clean • Properly set up station tables and arranged napkins • Maintained table appearance by pre-bussing, checked drink levels, removed clutter and provided sufficient Checked back after delivery of food to ensure maximum guest satisfaction • Observed guests to reply to any additional needs • Presented check for payment and provided change • Kept station clean • Properly set up station tables and arranged napkins • Maintained table appearance by pre-bussing, checked drink levels, removed clutter and provided sufficient checked drink levels, removed clutter and provided sufficient napkins

Experienced Guest Service Representative responsible for a range of guest services from answering phone calls and making reservations right up to check - out and follow - up to ensure customer satisfaction via email or automated suGuest Service Representative responsible for a range of guest services from answering phone calls and making reservations right up to check - out and follow - up to ensure customer satisfaction via email or automated suguest services from answering phone calls and making reservations right up to check - out and follow - up to ensure customer satisfaction via email or automated survey.

Their primary responsibility is to ensure proper guest services which may include checking in and out, answering general queries and managing reservations.

Pearl Continental Hotel — San Diego, CA 2013 — 2017 Minibar Attendant • Re-stocked minibar in every room to par stock levels • Ensured every room was charged properly for items consumed • Checked and rotated stock to ensure freshness • Stocked the cart with the necessary items • Performed opening / closing and side work • Completed guest inventory forms on daily basis • Replenished items and glasses

• Collaborate with casino hosts to meet the needs of the VIP guests, such as dinner events, shows, golf reservations, checking their level of play to ensure Comps to various venues within the property.

DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present) Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polGuest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polguest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policies

An effective customer service professional who has a track record of providing first - tier services by welcoming guests, recording check - ins and check - outs, and ensuring confidentially of guest information.

These cocktails led to an increase of 20 % in top - shelf liquor sales in first six months • Train new bartending staff and conduct weekly staff meeting on drink specials • Ensure customer satisfaction and encourage feedback through surveys; ranked among top five service staff for customer service ratings for 12 months running • Use POS system and drink ordering software to process drink orders and guest checks • Enroll customers in bar loyalty program and manage customer memberships in computer system

Bellmen also check room keys to ensure that they are functioning properly and also make sure that the room is equipped with telephones and mini bars and any other facility that is part of a guest's package.

• Introduced the concept of a customized coffee cup, wherein the customer gets to choose all preferences starting from the choice of coffee bean to the cup • Delivered impeccable and exceptional service to patrons • Managed service beverage and coffee bean counters simultaneously • Checked taste of coffee to ensure quality • Kept track of customer preferences and offered customized cups of warm and cold coffee as per taste • Maintained adequate stock of materials at the coffee bar • Developed professional relationships with guests and coworkers

Responsible for signing guests and visitors in and out, checking shipments delivered to bases and ensuring that the inventory on - site met the records.

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

• Demonstrated knowledge of planning and coordinating the provision of efficient services to hotel patrons • Extensive knowhow of leading guests through check in and check out duties, targeted at providing them with a positive image of the hotel • Able to take ownership of guests» complaints and employ techniques to ensure immediate resolution • Functional ability to minimize disruptions and ward of unpleasant situations by employing tact and good customer service sense

Create Resume Shondra Wilkes 100 Broadway Lane New Parkland, CA, 91010 Cell: [phone] [email protected] 100 Broadway LaneNew Parkland, CA, 91010Cell: [phone] [email protected] Professional Summary Experienced Guest Service Representative responsible for a range of guest services from answering phone calls and making reservations right up to check - out and follow - up to ensure customer satisfaction via email -LSB-...] Continue ReadGuest Service Representative responsible for a range of guest services from answering phone calls and making reservations right up to check - out and follow - up to ensure customer satisfaction via email -LSB-...] Continue Readguest services from answering phone calls and making reservations right up to check - out and follow - up to ensure customer satisfaction via email -LSB-...] Continue Reading →

• Oversee front office operations such as reservations and check - ins to ensure that they are properly being handled • Provide assistance to guests over the telephone and in person by ensuring that they are made aware of the hotel's services and facilities • Ascertain that as many as possible reservation slots are filled and accommodate new guests in empty ones • Assist front desk staff in handling guest registration and room allocation tasks, according to their preferences

Hyatt, Poultney, VT 2006 — 2011 Front Desk Officer • Greeted guests as they entered, and provided them with needed information • Ensured reservations are done in a time efficient manner • Directed guests to their rooms and services • Managed conflict resolution when necessary • Checked in and checked outChecked in and checked outchecked out guests

EMPLOYMENT Jan 2015 — Oct 2015 Hilton Suites — Hooksett, NH Hotel Night Auditor • Introduced and implemented an accounting system that works with available A / R and A / P data to manage automatic ledger balances • Attained Employee of the month Award following excellent service provision in the graveyard shift Tasks Performed • Balanced and audited for accuracy in accounts • Completed and transmitted daily management and accounting reports • Resolved accounting discrepancies • Performed guest service representative duties • Followed up with guests to ensure satisfaction • Balanced credit card and check transactions • Checked guests in and out of hotels

• Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems • Managed front desk for 6 weeks in the absence of the front desk manager, without a single complaint • Take and respond to inquiries for hotel services and room vacancies for corporate guests • Handle reservations over the telephone, email and in person and provide timely follow up • Provide feedback to front desk staff in handling room assignment duties and registering new guests • Create appointment schedules for hotel staff members and handle guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete guest satisfaction and repeat business opportunities

• Hands - on experience in assisting with and overseeing guest check in and check out duties by ensuring smoothness and promptness • Effectively able to attend to guests» requests to ensure complete satisfaction and return business opportunities • Proven ability to maintain a constant presence in lobbies and other areas of the hotel in a bid to stay approachable • Proficient in creating and implementing staff schedules and ensuring that they are followed properly

Marriott, Toronto, ON Nov 2010 — Dec 2011 Receptionist • Received guests on arrival with a friendly manner • Entered complete details into the computer • Efficiently deal with check - out of guests • Made advanced reservations, took bookings and fulfilled particular requirements • Operated the switchboard, messages and enquiries in an disciplined manner • Posted all transactions to make sure that all bills are kept up - to - date • Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift

• Highly skilled in anticipating guests» requirements and respond quickly and acknowledge all guests • In - depth knowledge of verifying registration card information with the guest • Demonstrated ability to answer telephone using correct greeting and telephone etiquette Hands - on experience in communicating important guest information to designated departments and employees • Knowledge of obtaining back - up information for guest credit / payment method and enter into system; collect cash and arrange change when required • Track record of maintaining positive guest relations at all times • Proven record of resolving guest complaints and ensuring guest satisfaction • Able to maintain complete knowledge of services, rates and activities at all times • Proven ability to direct Bell Person to accompany guest and transfer their luggage to the room • Thorough understanding to resolve discrepancies on the room status report with Housekeeping • Comprehensive knowledge of processing adjustment vouchers, paid - outs, correction vouchers and miscellaneous charges • Substantial knowledge to match the bucket check to in - house guest ledger report and convey inconsistencies to Manager

Front Desk Supervisor — Palm Tree Inn — Galveston, Texas — February 2015 to Present • Train employees to welcome, check in, and check out guests with patience and respect • Resolve guest concerns in accordance with hotel guidelines and policies for 178 - room establishment • Exceeded job requirements and expectations, as evidenced by two promotions in two years • Greet and assist all VIP guests • Monitor telephone, website, and e-mail communication, including reservations and cancellations Front Desk Supervisor — Hadley Historical Hotel — Austin, Texas — September 2011 - September 2014 • Coordinated with front desk team and various hotel departments to ensure consistency in delivering high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees • Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention • Awarded Employee of the Year in 2012 and 2013

• Greet guests and ensure that guest service officers are assigned to handle their queries • Look through reservations for the day, ensuring that they are properly followed up • Create and implement schedules for staff members, ensuring that they handle their work duties accordingly • Oversee the check - in and check - out procedures, ensuring that they are run in a smooth manner • Inform guests about the facilities and services offered by the hotel and encourage them to make use of them • Perform daily facility checks to ensure that all amenities are available, and that the premises are clean and maintained • Assist guest services managers in hiring and training team members to provide exceptional hospitality services • Resolve guests» complaints and issues, aiming to ensure that repeat business opportunities

Senator JIM BATTIN, Palm Desert CA Liaison between Senator's office and state agencies Represented the Senator in community events and outreach Researched bill information, relevant codes, state agency policies and procedures Assisted in fielding constituent inquiries regarding legislation and services available from state agencies Made referrals to local, county and federal agencies Drafted correspondence on behalf of Senator and ensured that it was timelygenerated Entered and maintained data in the Local Constituent Management System, (LCMS) General reception duties including answering telephones, checking voice mails, delivering messages and greeting guests General office support duties including processing mail, handling faxes, photocopying, printing and filing Utilized MS Word, Excel and Outlook Provided support to owners of web pages Updated America's Choice Mall database Created, formatted and edited documents using Word and Excel Performed a variety of office duties such as answering.

• Welcomed guests and for inquired if they had reservations • Escorted them to the front desk and ensured that they were serviced by an agent • Secured guests» luggage during the checking in process and loaded them onto bell carts • Provided assistance to the housekeeping department by collecting laundry and supporting cleaning up jobs • Ascertained the cleanliness and maintenance of the lobby and front desk areas