In addition to helping investors prepare for the
escalating costs of health care in retirement, Fidelity offers education on a
broad range of retirement savings
issues, including: asset allocation in 401 (k) s, 403 (b) s and IRAs, developing a retirement income plan, and how to rollover a 401 (k).
Led the Customer Care department, supporting all inbound service inquiries; Provided focused, timely, high quality resolutions for
escalated customer
issues and developed
broad influence through a robust set of internal / external relationships across the organization.