4.5.3 Members travelling with
baggage exceeding the limit set by Participating
Company airlines must pay the relevant
excess baggage charge to the Partner Airline at the departing airport on the day of travel.
• Welcome passengers as they arrive at the reservation counter and inquire into their travelling preferences • Look through the system to determine open slots and provide passengers with information regarding airlines and flight times • Book passengers on their desired flight and provide them with information on ticket costs • Ascertain that passengers are made aware of
baggage policies and ensure that any
excess baggage issues are communicated to them • Provide accurate information regarding flights, products and destinations, and indulge in appropriate upselling activities • Check in passengers by first gauging their reservation and ticketing status • Issue tickets and itineraries and ensure that passengers are made aware of any changes in flight times • Respond to reservation and flight information queries over the telephone, in accordance with the
company's protocols