Sentences with phrase «experienced call center manager»

Experienced Call Center Manager with deep knowledge of policies and procedures coupled with successful track record of meeting or exceeding performance metrics and accurately measuring agent performance.

Not exact matches

My past work experience has shaped me into an Operations Manager with skills in Call Center Operations and staff training and development servicing a wide array of global corporations.

My past work experience and educational success has shaped me into a Business Manager with skills in Sales, Human Resources, Procurement and Call Center Operations servicing a wide array of global corporations.

Profile: A highly skilled call center manager with nine years of experience in call centre management.

The customer service sector in telecom companies have positions such as customer service executive, customer service manager or call center manager depending on the knowledge and experience.

The call center manager cover letter should therefore include a description about your past experience where you were capable of managing people and highlight your achievements in the particular position wherein you can show your ability to achieve and set goals.

During my research, I was excited to learn about your current opening for the call center manager and feel my qualifications and experience will be a good match.

I have experience working as a customer service representative and call center manager within both the for - profit and nonprofit sector, as well as a background in higher education instruction.

Create Resume Rodger Vance 100 Main Street, Cityplace, CA, 91019 [phone] [email protected] Career Overview IT Manager with 12 years experience in Call Center environments.

You need to demonstrate the skills and experience that hiring managers are looking for, and that's why you need a well - written Entry Level Call Center cover letter.

Sample Customer Service Manager Resume Create Resume EXPERIENCE March 2007 — March3008 Koi Santa Monica, CA — Customer Service Manager / Retail Coordinator * Manage inbound call center — including goal setting, escalated calls, product knowledge and sales strategies * Support outside sales team.

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I am hoping to gain enough experience and expertise to be promoted to a call center manager position soon.

Business Development Center Manager (Automotive) Serpentini Chevrolet - Tallmadge, OH Currently seeking a Customer Care supervisor with Call Center management / sales experience to fill a team leader...

Summary I have 15 + years of experience, including as an AVP, Deposits Fraud Operations, as a Call Center Manager and as a Customer Service Agent in industries including Depository Institutions, Social Services and Communications.

Collections * Call Center experienced * Sales Account Manager * Customer Service Representative * Market Research and Development * Marketing More than 10 Years Past

Tags for this Online Resume: Team Lead, Professional, Analytical, ITIL, VoIP specialist, Video conferencing expert, Prohect Manager, Telecom Analyst, Video Conferencing Specialist, Telecom cost analysis, Senior Telecommunications Analyst, VoIP infrastructure specialist, Documentation and Training, ShoreTel Specialist, Cisco Call Manager, Call Center Design, Polycom Video Conferencing, Telecomm Analyst, Telecomm Project Management, Polycom HDX, ShoreTel Certified, Cisco Call Manager Experience, Cisco Call Manager Experience, Longmont, CO, Longmont, CO, Microsoft Office, Microsoft Office, Problem Solving, Polycom Real Presence, Polycom Real Presence, Analytcial, Analytcial, Cost Savings, Cost Savings, Telecom Analyst, Telecom Project Management, Polycom Video

My qualifications include experience in managing 80 Call Support Agents and 6 Supervisors for Sutherland Global Services for Hewlett Packard Call Center as a Performance Manager; Deskside Support for Compugen; Security Administration Analyst for Compugen.

Professional Summary Energetic and dynamic Corporate Trainer, Sales Performance Manager, and Consultant with 10 years career experience in field and call center product sales.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Dedicated customer service / office manager with 20 + years of experience in call centers, sales, and warehouse distribution.

I wish to continue my career as a seasoned «hands - on» Manager and Team Leader with 16 plus years of knowledge / experience in a diverse Call Center environments with exceptional customer service and communication skills.

I am seeking to leverage my 15 year experience as a team leader / manager, WFM analysis and Call Center Professional.

I am a talented manager with experience in compliance, financial services, training, and call center management.

Successful and energetic leader seeking a position that will utilize my several years of experience in telecommunications which includes training, technical support manager, circuit designs (engineering) and the managing of call centers.

Professional Customer Service and Call Center Manager with 24 years of experience in fast - paced customer service and call center environmeCall Center Manager with 24 years of experience in fast - paced customer service and call center environCenter Manager with 24 years of experience in fast - paced customer service and call center environmecall center environcenter environments.

Dedicated Business / Practice Manager with 20 years of experience in the call center, veterinary, accounting, real estate / property management and event planning fields.

Detail - oriented Global End - User Support Manager with experience in Global Call Center, Help Desk, Technical Support and Service Desk Manager roles implementing company objectives to improve support experience.

Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.

• Proactive Manager with versatile experience supporting executive - level start - up companies: customer service processes, sales & distribution, facilities and resource allocation • Adept experience managing inbound / outbound call center operations to deliver customer support and technical services to medical professionals • Track record for consistently improving productivity, increasing efficiency and reducing expenses • Ability...

SUMMARY OF QUALIFICATIONS I am an experienced professional manager with years of practical oversight and a strong background in operational performance, customer service, call centers, management and staff development, budgeting, tracking key point indicators, sales and marketing, promotions, training development and instructing, as well as properties, facilities and maintenance experience.

Steady and experienced call center and service delivery manager with skill in training and developing agents to provide increasing levels of customer service.

Client - focused, results - driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high - caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development.

HIGHLIGHTS OF QUALIFICATIONS: Accomplished Program Manager / Business Manager and Call Center Management Professional offering over 20 years of successful performance, proven proficiency and accomplishments in: * Senior Benefits Advisement / Consulting - Arizona State Retirement System * Healthcare / (Medicare / Medicaid) Supervisory Experience and general back ground of Appeals & Grievances - US Health Dept. * Project & Busine...

Seeking for a Call Center / Customer Service / Operations Manager position Energetic, results oriented, hands on leader with many years of experience managing people and process in the call center / support / customer service industries for both inbound and outbound effoCall Center / Customer Service / Operations Manager position Energetic, results oriented, hands on leader with many years of experience managing people and process in the call center / support / customer service industries for both inbound and outbound efCenter / Customer Service / Operations Manager position Energetic, results oriented, hands on leader with many years of experience managing people and process in the call center / support / customer service industries for both inbound and outbound effocall center / support / customer service industries for both inbound and outbound efcenter / support / customer service industries for both inbound and outbound efforts.

Results - oriented Operations Manager with extensive experience in call center management, property - casualty insurance underwriting and claims.

Tags for this Online Resume: Banking Industry, Call Center, Coaching, Global Experience, Management, Administrative Tasks, Customer Service, Documentation, Light Emitting Diode, Process Improvement, management, manager

Successful manager with over 20 years of professional experience for positions leading call center operations, client services, and corporate training across industries.

Experienced training specialist, coach, sales supervisor and manager with over 8 years call center experience seeks to acquire a full time, permanent position in a management or training specialist capacity with a growing and progressive company.

QUALIFICATIONS: * 12 years of Manager Experience at AT&T Mobility Call Center * Motivated, personable business professional with a talent for quickly mastering technology * Competency in customer focus, change & innovation, strategic thinking, relationship building & influencing management talent and career building, results focus and inspirational leadership * Performed well under pressure, managing numerous competing prio...

Regulatory / Compliance (Anti-Money Laundering (AML)- AML, Sarbanes), Project PMO and IT Vendor / Procurement Manager with extensive experience in Health, Technology, Construction, Call Center / Service Desk, and Facilities - based projects / purchasing and Data Centers for such industries as Financial, Insurance, Mergers & Acquisitions, Real Estate, Legal, and Performing Arts.

Experienced account manager in call center and Facility operations.

An accomplished, goal - driven aspiring Manager & Supervisor with 10 + years of leadership experience in customer service, supervising day - to - day operations, call center training, teambuilding, coaching client satisfaction and multitasking.

Experienced call center customer service team manager and quality analyst with 16 + years experience in the financial services industry (charge / credit card and banking) as well as a combined 20 + years in a call center environment.

A professional Call Center Operations Manager with extensive experience in motivating, coaching and leading Supervisors and Customer Service Agents to meet and exceed their potential individually as well as a team.

Tags for this Online Resume: Corporate Trainer, Call Center experience, Management, Bilingual, Risk Management, Financial Center Manager

Dedicated customer service manager with 15 + years of experience in «thinking outside the box» in a Call Center environment.

I am a Senior Customer Service Call Center Manager, with 32 years experience.

Career Summary Experienced and skilled manager that has led and managed high - volume, fast - paced, and goal - oriented call center teams and departments in the fields of customer service, product returns, support, and sales.

Experienced Manager in Customer Service / Call Center with a focus on Training and Development.