Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating
and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents
and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic
computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this p
computer, Wi - Fi,
and cell
phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report
and submit product defects in the bug tracking system - Create new knowledgebase articles
and keep them up - to - date - Provide after business hour support on a rotation basis • Image
and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized
and readily available for deployment • Deploy hardware
and software to employees Qualifications • Bachelor's degree in
Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this p
Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops
and repair • Strong analytical, troubleshooting,
and problem solving skills •
Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read
and understand log
and config files • Support, QA, training or field experience with enterprise software, preferably monitoring
and / or performance suites, or system administration experience • Experience creating documentation, procedures,
and knowledge base entries • Excellent written
and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.