Sentences with phrase «financial management training programs»

Finance and Accounting Financial management training programs and accounting professional development seminars will keep you at the top of your game.

Not exact matches

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These areas are: 1) Training for staffers and executives 2) Educating principals and other education leaders about the role and benefits of after - school programs 3) Improving the content of programming; and 4) Strengthening the financial management and governance of the organizations that operate programs.

While there is a growing sense of urgency to professionalize the fields of animal shelter medicine and management, animal care organizations often report that a lack of financial resources and staff capacity are barriers to building robust training and development programs for staff and volunteers.

The DV LEAP Executive Director leads the organization and manages its daily affairs, including program development and administration, appellate litigation and trainings, financial management, fundraising, outreach, public relations and development, and Board development and relations.

The centre would provide family members with services such as counselling, financial planning, money management training, parenting assistance, parenting after separation programming, negotiation support and legal advice.

Tags for this Online Resume: Alignment of Business and IT Missions & Strategies, Analytics, Application Development, Asset Management, Asset Valuations, Best Practices, Big Data, Business Development, Business Intelligence, Business Process Reengineering, BPR, Business Strategy, Change Management, Cloud Computing, Consultative Sales, Consulting, Cross-Functional Team Leadership, Customer Relationship Management, CRM, Due Diligence, Enterprise Application Integration, EAI, Enterprise Architecture, Enterprise Resource Planning, ERP, Enterprise Software, Financial Analysis, Forecasting, IT Service Management, ITSM, IT Strategy, Investment Analysis, Investment Strategy, Key Performance Indicators, KPI, Knowledge Management, Managed Service Provider, MSP, Mergers and Acquisitions, M&A, Operations, Operational Efficiency, Operational Excellence, Operations Management, Organizational Development, Portfolio Management, Private Equity, Profit and Loss, P&L, Program Management, Project Management, Regulatory Compliance, ROI, Sales, Salesforce, Sales Management, Security - Oriented Architecture, SOA, Staff Development, Staff Management, Supply Chain, Systems Integration, Training and Development, Training Delivery, Account Management, Client Management, Client Relations, Client Relationship Management, Crisis Communications, Crisis Intervention, Crisis Management, IaaS, Key Account Management, Major Account Management, National Account Management, PaaS, Public Speaking, Risk Assessment, Risk Management, Risk Mitigation, SaaS, Solutions Selling, Strategic Business Planning, Strategic Communications, Strategic Partnerships, Strategic Planning

Accountancy Actuarial Admin Administration / Office / Operations Administrative / Clerical Advertising / PR / Marketing Agriculture / Agro Allied Analyst / Quality Control Apprenticeships Automotive / Car Services Aviation / Airline Banking Charity & Voluntary Construction & Property Construction / Mining Consulting Customer Service Domestic / Janitorial Services Driving / Haulage Education Energy Engineering Estate Agency Executive / Management Finance / Accounting Financial Services FMCG Freelance / Data Entry General Insurance Government Agencies Graduate Health & Medicine Hospitality & Catering Hospitality / Food Services HSE / Safety Management Human Resources / Recruitment ICT / Software Internship / Industrial Training IT & Telecoms IT Contractor Law / Legal Leisure & Tourism Manufacturing Manufacturing / Production Maritime Services / Shipping Marketing & PR Media / Art Media, Digital & Creative Medical / Healthcare Medical / Health Military / Para-Military Motoring & Automotive Multilingual Music and Sound NGO / Community Services Oil and Gas Other Procurement / Purchasing Programming / Web development Project Management Public Sector Purchasing Recruitment Consultancy Research / Survey Retail Risk Management / Compliance Sales / Business Development Scientific Secretarial & PA Security & Safety Security / Intelligence Social Care Strategy & Consultancy Surveying / Real Estate / Property Teaching / Education Services Technical / Artisan Telecom Temporary Tourism / Travels Transport / Logistics / Supply

PROFESSIONAL TRAINING: IMO, DOT & IATA Shipping, 06 - 05 DOD Ethics Training Contractors in the Workplace, 10 - 04 Quality Assurance Indoc and Refresher Training Course, 8 hrs, 5 - 04 Hazardous Materials Control and Management (HMC&M) Technician NEC 9595, 40 hrs, 5 - 01; Afloat Environmental Protection Coordinator (AEPC), 40 hrs, 5 - 01; Consolidated Hazardous Material Reutilization and Management Program (CHRIMP), 40 hrs, 8 - 00 Hazardous Material Inventory Control System (HICS - WIN) 40 hrs, 8 - 00 Afloat Hazardous Materials Coordinator, 40 hrs, 1 - 98 Military Customs Inspector, 40 hrs, 3 - 97 Snap II Supply Financial Management (SFM) Supervisor, NEC 2820, 320 hrs, 2 - 97 Snap II Supply Financial Management (SFM) Storekeeper, NEC 2814, 160 hrs, 1 - 97 Snap II Lead Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Snap II RPPO Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Snap II Junior Storekeeper Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Leader Development Program (NAVLEAD) Course, 40 hrs, 5 - 91 Retail Inventory and Financial Management, 80 hrs, 3 - 91 Defense Small Purchase Course, NRCC Philadelphia, 12 - 88 Independent Duty Storekeeper, NEC 2815, 40 hrs, 6 - 88 Integrated Shipboard Maintenance Support (ISMS) course, 40 hrsTRAINING: IMO, DOT & IATA Shipping, 06 - 05 DOD Ethics Training Contractors in the Workplace, 10 - 04 Quality Assurance Indoc and Refresher Training Course, 8 hrs, 5 - 04 Hazardous Materials Control and Management (HMC&M) Technician NEC 9595, 40 hrs, 5 - 01; Afloat Environmental Protection Coordinator (AEPC), 40 hrs, 5 - 01; Consolidated Hazardous Material Reutilization and Management Program (CHRIMP), 40 hrs, 8 - 00 Hazardous Material Inventory Control System (HICS - WIN) 40 hrs, 8 - 00 Afloat Hazardous Materials Coordinator, 40 hrs, 1 - 98 Military Customs Inspector, 40 hrs, 3 - 97 Snap II Supply Financial Management (SFM) Supervisor, NEC 2820, 320 hrs, 2 - 97 Snap II Supply Financial Management (SFM) Storekeeper, NEC 2814, 160 hrs, 1 - 97 Snap II Lead Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Snap II RPPO Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Snap II Junior Storekeeper Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Leader Development Program (NAVLEAD) Course, 40 hrs, 5 - 91 Retail Inventory and Financial Management, 80 hrs, 3 - 91 Defense Small Purchase Course, NRCC Philadelphia, 12 - 88 Independent Duty Storekeeper, NEC 2815, 40 hrs, 6 - 88 Integrated Shipboard Maintenance Support (ISMS) course, 40 hrsTraining Contractors in the Workplace, 10 - 04 Quality Assurance Indoc and Refresher Training Course, 8 hrs, 5 - 04 Hazardous Materials Control and Management (HMC&M) Technician NEC 9595, 40 hrs, 5 - 01; Afloat Environmental Protection Coordinator (AEPC), 40 hrs, 5 - 01; Consolidated Hazardous Material Reutilization and Management Program (CHRIMP), 40 hrs, 8 - 00 Hazardous Material Inventory Control System (HICS - WIN) 40 hrs, 8 - 00 Afloat Hazardous Materials Coordinator, 40 hrs, 1 - 98 Military Customs Inspector, 40 hrs, 3 - 97 Snap II Supply Financial Management (SFM) Supervisor, NEC 2820, 320 hrs, 2 - 97 Snap II Supply Financial Management (SFM) Storekeeper, NEC 2814, 160 hrs, 1 - 97 Snap II Lead Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Snap II RPPO Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Snap II Junior Storekeeper Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Leader Development Program (NAVLEAD) Course, 40 hrs, 5 - 91 Retail Inventory and Financial Management, 80 hrs, 3 - 91 Defense Small Purchase Course, NRCC Philadelphia, 12 - 88 Independent Duty Storekeeper, NEC 2815, 40 hrs, 6 - 88 Integrated Shipboard Maintenance Support (ISMS) course, 40 hrsTraining Course, 8 hrs, 5 - 04 Hazardous Materials Control and Management (HMC&M) Technician NEC 9595, 40 hrs, 5 - 01; Afloat Environmental Protection Coordinator (AEPC), 40 hrs, 5 - 01; Consolidated Hazardous Material Reutilization and Management Program (CHRIMP), 40 hrs, 8 - 00 Hazardous Material Inventory Control System (HICS - WIN) 40 hrs, 8 - 00 Afloat Hazardous Materials Coordinator, 40 hrs, 1 - 98 Military Customs Inspector, 40 hrs, 3 - 97 Snap II Supply Financial Management (SFM) Supervisor, NEC 2820, 320 hrs, 2 - 97 Snap II Supply Financial Management (SFM) Storekeeper, NEC 2814, 160 hrs, 1 - 97 Snap II Lead Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Snap II RPPO Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Snap II Junior Storekeeper Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Leader Development Program (NAVLEAD) Course, 40 hrs, 5 - 91 Retail Inventory and Financial Management, 80 hrs, 3 - 91 Defense Small Purchase Course, NRCC Philadelphia, 12 - 88 Independent Duty Storekeeper, NEC 2815, 40 hrs, 6 - 88 Integrated Shipboard Maintenance Support (ISMS) course, 40 hrsTraining Team Pacific, Pearl Harbor, HI Snap II RPPO Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Snap II Junior Storekeeper Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Leader Development Program (NAVLEAD) Course, 40 hrs, 5 - 91 Retail Inventory and Financial Management, 80 hrs, 3 - 91 Defense Small Purchase Course, NRCC Philadelphia, 12 - 88 Independent Duty Storekeeper, NEC 2815, 40 hrs, 6 - 88 Integrated Shipboard Maintenance Support (ISMS) course, 40 hrsTraining Team Pacific, Pearl Harbor, HI Snap II Junior Storekeeper Instructor, Naval Submarine Training Team Pacific, Pearl Harbor, HI Leader Development Program (NAVLEAD) Course, 40 hrs, 5 - 91 Retail Inventory and Financial Management, 80 hrs, 3 - 91 Defense Small Purchase Course, NRCC Philadelphia, 12 - 88 Independent Duty Storekeeper, NEC 2815, 40 hrs, 6 - 88 Integrated Shipboard Maintenance Support (ISMS) course, 40 hrsTraining Team Pacific, Pearl Harbor, HI Leader Development Program (NAVLEAD) Course, 40 hrs, 5 - 91 Retail Inventory and Financial Management, 80 hrs, 3 - 91 Defense Small Purchase Course, NRCC Philadelphia, 12 - 88 Independent Duty Storekeeper, NEC 2815, 40 hrs, 6 - 88 Integrated Shipboard Maintenance Support (ISMS) course, 40 hrs, 2 - 86

Prepared correspondence, reports, program plans, briefings, distribution of new regulations and other program documentation concerning employee services, training and financial accounts management.

KEY ACCOMPLISHMENTS • Saved the company $ 25,000 in lost money by balancing a financial reporting following a three - day reconciliation process • Reorganized the payroll management procedure by putting in place more defined timesheet procedures • Introduced an invoice matching system which decreased reconciliation time by 50 % • Trained new recruits for the finance department by developing and implementing training programs to assist them with their induction

Administrative Associate • Prepare and disseminate information akin to the organization's programs and relevant procedures • Prepare and distribute correspondence as necessary • Develop and manage record keeping systems • Manage budgets and training needs of the company • Maintain liaison with key internal and external agencies • Maintain financial records and prepare reports concerning revenue and accounts management

Ships Sector • Pascagoula, MS 10/2003 — 08/2008 Project Lead and Financial Specialist — Business Management Functioned as administrator for Business Management Associate Training Program, and developed the New Manager Mentoring Program to facilitate career gap analysis.

People from all backgrounds seeking part time or full time opportunities in the following areas are encouraged to inquire about our program: sales, customer service, part time, manager, accounting, clerical, management, computer, engineer, human resources, driver, security, administrative assistant, purchasing, medical, administrative, receptionist, retail, maintenance, warehouse, education, finance, director, telecommunications, real estate, engineering, insurance, data entry, project manager, information technology, part time, printing, technician, legal, automotive, teacher, winter, banking, analyst, nursing, restaurant, controller, network, environmental, nurse, design, quality, safety, secretary, office, assistant, hotel, accountant, vice president, medical assistant, transportation, supervisor, general, advertising, writer, social services, java, all, graphic, mba, holiday, office manager, communications, sales manager, admin, mortgage, social work, training, cms, attorney, research, payroll, oracle, executive assistant, paralegal, courier post, drivers, pharmaceutical, operations, president, web, Rn, law enforcement, autocad, health care, executive, food, production, chef, cad, project management, tax, auto, editor, hospitality, hvac, pharmaceutical sales, it, collections, Spanish, unix, are buyer, facilities, professional, mechanical, bartender, help desk, travel, logistics, call center, truck driver, inventory, financial analyst, computers, pharmacist, police, teaching, counselor, chemist, plant manager, photography, bookkeeper, medical sales, electrical engineer, health, trader, bilingual, business analyst, recruiter, cfo, accounts payable, sports, cashier, financial, music, social worker, publishing, project, support, business development, lpn, welder, clerk, technical, quality assurance, government, distribution, secretarial, sales management, mental health, nanny, child care, registered nurse, cna, Japanese, technical support, administration, property manager, cook, shipping, pharmacy, coordinator, entertainment.

• Prepare protocols and case report forms to increase patient randomization • Coordinate the smooth monitoring of all trials through identification and management of qualified staff • Participate in global clinical research work and ensure that coworkers are updated of progress • Handle financial management of clinical trial programs including budget management and resource allocation • Implement training programs for staff members and handle budget control and reporting activities

Tags for this Online Resume: development, training, coaching, project management, needs analysis, strategic agility, change management, Microsoft Word, SixSigma, Microsoft Excel, Microsoft Project, Microsoft Outlook, Microsoft Visio, call centers, telecommunications, strategy, leadership, management, facilitator, analysis, performance management, sales management, program management, process management, MPLS, VOIP, Cloud, employee relations, team building, leadership development, Microsoft PowerPoint, performance appraisals, operations management, accounting, financial reporting, fund raising

Tags for this Online Resume: Head of Healthcare Operations, Health Services Administror, Marketing Product / Program Manager, Strong Work Ethic, Intelligent, Results Driven, Director of New Program & Product Development, Global Product Launches, Strategic Planning, Marcom Collateral, Lead Generation, Global Sales Training / Mktg Communications Manager, ROI / Financial Analysis, Increasing Revenue + Reducing Costs, Microsoft Windows Expert computer skills +, MBA - UNC Chapel Hill, BSN from Duke + RN in North Carolina, BSBA in Hospitality Management, Brand Management, Process Improvement, Registered Nurse - BSN, Healthcare Operations / Management, Start - ups, Hiring, Training & Firing

Tags for this Online Resume: Information Technology, Management, Program Manager, Supply Chain, Professional Services, Services, Portfolio Management, project management, program management, Program Management Office (PMO), PMO, Strategy, Change management, Leadership, Integration, Acquisition, Divestiture, Collaboration, Listening, Meeting Facilitation, Project Execution, Project Planning, Project scheduling, Risk Management, Issue Tracking, Change Control, MS Project, Smartsheet, MS Office, Project Management Professional (PMP), strategic planning, implementation, communication, communication planning, stakeholder management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope Management, Program 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quality, problem solving, cost estimation, financial analysis, scope managementmanagement

Tags for this Online Resume: negotiations, contract terms and conditions, distribution management, inventory planning and control, cross functional team leader, sourcing, brand management, competitive analysis, Credit and Collections, customer loyalty and retention, sales training, financial and trend analysis, MS office proficient, problem solver, program managment, consultative sales, incentive planning, public speaking, new product launches, product positioning, solutions selling, multifunction experience, event planning, strategic planning, profit and loss analysis, budgeting, high impact presentations, marketing strategy, asset managment, accounts receivables, portfolio managment, supplier management, Cost / benefit analysis, financial planning, product development

Tags for this Online Resume: Marketing Communications, Account Management, Corporate Communications, Media Relations, Employee Communications, Results Oriented, Strategic Communications, Special Events, Video Conferences, Crisis Communications, Media Training, Corporate Positioning, On - line Strategies, New Media, The Internet, Team Building, Global Media, Financial Services, Media Tours, Video News Releases, Industry Lobbyist, Broadcast Television News Reporter / Managing Editor, Corporate Events, Corporate Websites, Annual Reports, BS Communications, Brand Awaerness, Government / Public Affairs, Corporate Spokesman, Budget Responsibility, e-Marketing Programs, Manage internal staff, vendors, PR and Advertising Agencies

Tags for this Online Resume: director, consultant, relationship manager, talent assessment, Liaison, strategist, process improvement, organizational agility, FINRA licensed, insightful, Change Management, Program Director, Strategic Consultant, Strategic Relationship Manager, OSJ / HOS Policies & Procedures, Program Development, Training, Investment Services, Securities, Services, Assessments, Human Resources, Training, Financial, Investment Services, Securities, Services, Assessments, Human Resources, Infrastructure, Training, Financial, Investment Services, Securities, Services, Assessments, Human Resources, Infrastructure, Deposits, CFP Candidate, Process Improvement, Investment Analysis, Financial Planning

Tags for this Online Resume: Black belt, Change Management, Compensation, Consulting, Customer Service, Financial, Financial Management, Health Care Industry, HR, Business Development, IT, Contracting, Project management, Program management, Leadership, Operations Leadership, Human Capital Management, High Performance, Training, Education, Contract Management, ProblManagement, Compensation, Consulting, Customer Service, Financial, Financial Management, Health Care Industry, HR, Business Development, IT, Contracting, Project management, Program management, Leadership, Operations Leadership, Human Capital Management, High Performance, Training, Education, Contract Management, ProblManagement, Health Care Industry, HR, Business Development, IT, Contracting, Project management, Program management, Leadership, Operations Leadership, Human Capital Management, High Performance, Training, Education, Contract Management, Problmanagement, Program management, Leadership, Operations Leadership, Human Capital Management, High Performance, Training, Education, Contract Management, Problmanagement, Leadership, Operations Leadership, Human Capital Management, High Performance, Training, Education, Contract Management, ProblManagement, High Performance, Training, Education, Contract Management, ProblManagement, Problem Solving

Areas of Expertise * Program / Project Management Military & Defense Engineering & IT Operations & Performance Auditing & Gap Analysis Earned Value Management Contract Management Budgeting & Technical Skills People Skills / Leadership Design & Testing * Product Development * Microsoft Project * Configuration Drawing Mgmt Financial Reporting * Lean Manufacturing * ISO 9000 Training * Microsoft Office Manufacturing Standards * Sa...

A bachelor's degree program includes courses in health information systems, health care training and development, human resources, quality improvement, financial management and ethics.

AREAS OF EXPERTISE * Team Leadership * Training & Development * Matrix Organizational Management * Financial & Data Analysis * Program Management * Lean Six Sigma & Process Improvement Methodologies * Strategic Planning * Risk Assessment * Account Transition & Implementation * Proposal & Solution Development Controlled labor * Created, implemented, and led a Program Management Office providing oversight and support to the S...

Benefits Administration Needs Assessment Regulatory Compliance Program Management Quality Assurance / Budgets Grant Writing / Cost Analysis Financial Reports Process / Procedure Development Cost Containment Team Development / Training

accounting, basic accounting, accounts payable, streamline, automation, Benefits Administrator, Coaching, computer applications, Conferences, Employee Relations, executive management, financial, financial statements, general ledger, General office duties, government, Human Resource, HR, Human Resources, image, insurance, legal, Microsoft Excel, Microsoft Word, Payroll, payroll processing, policies, POS, processes, recruitment, reporting, Sales, statistics, tax, training programs

Critically analyze diverse and complex issues relating to management of administrative / operational programs, budget and financial development and management, (inspections and audits), Human Resources forecasting and planning, facilities management, strategic operational planning, and / or training that directly influence operations and missions.

Tags for this Online Resume: marketing communications, sales, business development, strategic planning, customer service, program management, financial analysis, budget management, training, team building and relationship building, writing and editing, conversant in Spanish, training and team building, visionary leadership, communications, development, strategy, program, management, financials, budgeting, writing, leadership, Spanish, programs, analysis

Project Management / System Analysis & Integration / Design & Implementation / Programming ERP / End User Support & Training / Business Intelligence / Applications / Full Project Life Cycle As a PeopleSoft ERP and Financial Systems IT expert, I leverage IT solutions to support business goals.

Tags for this Online Resume: Staff Development, Training Delivery, Non-Profit Management, Volunteer Management, Operations Management, Youth Programs, Budget Management, Team Building, Vision Casting, Curriculum Development, Strategic Planning, Financial Management

Tags for this Online Resume: Copywriting, Marketing Communications, Marketing Strategy, Project Management, Financial Products, P, Program Manager, Management, Training, Wealth Management

Core Competencies Risk Management • Compliance • Insurance Programs • Business Development • Financial Management Strategic Planning • Client Services • Staff Recruitment & Management • Territory Management • Operations Management • Financial Planning • Team Leadership / Motivation • Account Management • Training

Core Competencies Patient Relations • Healthcare Services • Business Management • Research • Compliance • Process Improvement • Team Training • Scheduling & Planning • Program Management & Development • Compliance Resource Optimization • Data Entry • Medical Assistance • Communications • Reporting • Financial Management • Auditing • Medical Billing • Administrative Management • Daily Operations Management

Collector III (9/2007 — 9/2008) • Aided non-prime borrowers in bringing loan payments current utilizing a variety of related programs, providing customized solutions based upon individual financial needs • Assisted team manager with maintaining and distributing month - end numbers to peers, providing relevant information to help staff achieve all individual as well as team monthly goals • Created and facilitated various training classes to assist peers with negotiation skills, reducing the past - due loan balances outstanding while improving departmental bottom - line • Coached prime and HAD agents on negotiation skills as well as objection handling and time management

Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer service, and finances for multiple establishments Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales through effective marketing and customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent customer service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Perform administrative duties such as data entry, filing, faxing, and phones as needed Fluent in Albanian, English, and Spanish.

Core Competencies Business Management • Operations Management • Quality Assurance • P&L Accountability • Six Sigma Vendor Relations Market Trends • Forecasting • Team Leadership • Strategic Analysis • Communications Customer Satisfaction • Operations Improvement • Inventory Management • Negotiation • Process Analysis Lean Manufacturing • Dietary Manager • Product Development • Risk Management • Financial Management Project Coordination • Budget Management • Program Development • Recruitment & Training

Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales

Non-Profit Program and Operations Coordinator — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various program administration functions, overseeing operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team, including program mission, marketing and public relations, vendor and volunteer management, member services and systems implementation Demonstrate leadership with respect to program direction, fundraising strategies and project management Provide continuous assessment of key considerations, potential issues, and the utilization of available resources, while furnishing oversight and guidance regarding effective donor recruitment and recognition strategies Perform needs - based and situational assessments of policies and procedures to evaluate program effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with focused training efforts, effective collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing, relations, administration and program operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and operations strategies while tracking performance versus internal and external benchmarks, focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevanProgram and Operations Coordinator — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various program administration functions, overseeing operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team, including program mission, marketing and public relations, vendor and volunteer management, member services and systems implementation Demonstrate leadership with respect to program direction, fundraising strategies and project management Provide continuous assessment of key considerations, potential issues, and the utilization of available resources, while furnishing oversight and guidance regarding effective donor recruitment and recognition strategies Perform needs - based and situational assessments of policies and procedures to evaluate program effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with focused training efforts, effective collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing, relations, administration and program operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and operations strategies while tracking performance versus internal and external benchmarks, focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevanprogram administration functions, overseeing operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team, including program mission, marketing and public relations, vendor and volunteer management, member services and systems implementation Demonstrate leadership with respect to program direction, fundraising strategies and project management Provide continuous assessment of key considerations, potential issues, and the utilization of available resources, while furnishing oversight and guidance regarding effective donor recruitment and recognition strategies Perform needs - based and situational assessments of policies and procedures to evaluate program effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with focused training efforts, effective collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing, relations, administration and program operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and operations strategies while tracking performance versus internal and external benchmarks, focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevanprogram mission, marketing and public relations, vendor and volunteer management, member services and systems implementation Demonstrate leadership with respect to program direction, fundraising strategies and project management Provide continuous assessment of key considerations, potential issues, and the utilization of available resources, while furnishing oversight and guidance regarding effective donor recruitment and recognition strategies Perform needs - based and situational assessments of policies and procedures to evaluate program effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with focused training efforts, effective collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing, relations, administration and program operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and operations strategies while tracking performance versus internal and external benchmarks, focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevanprogram direction, fundraising strategies and project management Provide continuous assessment of key considerations, potential issues, and the utilization of available resources, while furnishing oversight and guidance regarding effective donor recruitment and recognition strategies Perform needs - based and situational assessments of policies and procedures to evaluate program effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with focused training efforts, effective collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing, relations, administration and program operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and operations strategies while tracking performance versus internal and external benchmarks, focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevanprogram effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with focused training efforts, effective collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing, relations, administration and program operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and operations strategies while tracking performance versus internal and external benchmarks, focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevanprogram operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and operations strategies while tracking performance versus internal and external benchmarks, focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevanprogram growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevant tools

The Chasm Group, LLC and Chasm Institute, LLC (San Bruno, CA) 1997 — 2008 Business Operations Manager • Managed all daily operational tasks for leading multi-million dollar high - tech market strategy consultancy, while providing executive administration to C - level executives and venture capital partners • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements, and coordinating with CPA firm for accurate and timely filings • Oversaw all client relationship management efforts while cultivating new business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report generation

Core Competencies Business Management • Claims Management • Insurance • Negotiations • Account Management Research • Analysis • Training & Development • Cost Savings • Process Improvement • New Business Development • Trend Analysis Process Benchmarks • Project Management • Financial Analysis • P&L Budget Control • Program Planning & Development • Resource Optimization • Compliance

Core Competencies Strategic HR Consulting & Management • Employee Relations • Contract Negotiations • Organizational Development • Recruitment & Retention / Onboarding • Training & Development • Policy & Procedure Development • Performance Management • Payroll Management • Vendor Relations • Reporting • Change Management • Program Development • Diversity Planning • Negotiations • Team Leadership • Corporate Accountability • Strategic Planning • Staffing • Benefits Administration • Employee Relations • Compliance Project Management • Conflict Resolution • Business Relations • Program Guidance • Office Productivity Software • Recruitment & Terminations • PHR Qualified • Financial & Accounting Management

Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer service, and finances for multiple locations Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales by 5 % each year through effective marketing and customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent customer service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Completed management training program through Fatburger corporate university Certified in ServeSafe food handling procedures Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent brand with positivity, dedication, and professionalism

Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operational aspects of a fast paced, high intensity financial institution Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures Manage compliance with regulatory authorities including the SEC, NYSE, and NASD Analyze financial information and present reports to external regulators and internal management Determine compliance issue severity and escalate to senior compliance officer as needed Conduct internal compliance investigations coordinating efforts between various support services Track and maintain detailed records of all compliance inquiries Direct and contribute to special company projects as needed Responsible for the «I Have a Dream Summer Intern Program» ensuring effective talent recruitment Utilize technical expertise while serving as liaison to technology department Assist with database and hardware management, software training, and computer troubleshooting Aid accounting with budgets, accounts payable / receivable, invoice payment, and vendor negotiations Interact with Board of Directors, Chief Executive Officer, and other key figures on a daily basis Partner with various company lines to assess client interests, market trends, and potential sales opportunities Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Provide administrative support including travel arrangements, scheduling, data entry, and other tasks as needed Represent company brand with poise, integrity, and positivity

Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity

Golfsmith International (Duluth, GA) 1/2005 — 6/2006 General Manager • Executed all relevant retail operations and financial administration for a high - profile store, successfully increasing sales versus both plan and LY regularly while competing in and winning company sales programs • Earned selection as 1 of 3 GM's to evaluate, revise, and implement the Selling & Service Program to entire firm, training regional and general managers in the selling solutions program and providing guidance to underperforming store managers • Assisted management with various other duties as aProgram to entire firm, training regional and general managers in the selling solutions program and providing guidance to underperforming store managers • Assisted management with various other duties as aprogram and providing guidance to underperforming store managers • Assisted management with various other duties as assigned

Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President / Branch Manager • Managed all aspects of Evanston branch including daily operations and personnel • Hired, trained, scheduled, and supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations

Professional Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for multiple hotels and resorts Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw customer service personnel, kitchen staff, and cleaning crews Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality guest experience Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed

Property Management — Duties & Responsibilities Coordinate regular maintenance and repairs as well as emergency resolution through the efficient management of maintenance team and general / sub-contractors, also participating in restoration and renovation projects to ensure timely completion within designated budgets Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in effective customer service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational Management — Duties & Responsibilities Coordinate regular maintenance and repairs as well as emergency resolution through the efficient management of maintenance team and general / sub-contractors, also participating in restoration and renovation projects to ensure timely completion within designated budgets Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in effective customer service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational management of maintenance team and general / sub-contractors, also participating in restoration and renovation projects to ensure timely completion within designated budgets Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in effective customer service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational management to aid in effective customer service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational management to facilitate information flow and drive operational efficiency

Professional Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for varied restaurants Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw assistant managers, hosts, waiters, and kitchen staff Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality product Ensured staff compliance with corporate food and beverage standards of excellence Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed