Sentences with phrase «good customer service skills understanding»

Good customer service skills understanding of different massage techniques and certified to practice in the state of California.

Not exact matches

Highly skilled Customer Service Trainer understands best customer service practices and has an excellent ability to convey information regarding how to interact with customers in a courteous and positiveCustomer Service Trainer understands best customer service practices and has an excellent ability to convey information regarding how to interact with customers in a courteous and positive Service Trainer understands best customer service practices and has an excellent ability to convey information regarding how to interact with customers in a courteous and positivecustomer service practices and has an excellent ability to convey information regarding how to interact with customers in a courteous and positive service practices and has an excellent ability to convey information regarding how to interact with customers in a courteous and positive manner.

The virtual simulation allows applicants to gauge their customer service skills, gain a better understanding of the job beforehand, and prepare them for potential customer service issues.

You will be responsible for: • Dealing with incoming telephone calls • Assisting customers with their enquiries • Ensuring that every customer receives a positive customer experience on every contact • Promote the brand positively maintaining brand integrity The ideal candidate will have: • Excellent verbal and written communication skills • Customer Service background • Ability to multi-task • Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times • Resilience to take high volume of calls on a daily basis • Ability to explain products • Driven to hit targets • Work well in a team and on own initiative • Ability to listen and build rapport and understanding with customers What you will get in return: • Free onsite car park • Succession planning / development opportunities • Investment time to develop • Incentives • Quality coaching — monitor and assess with TM • Get involved in training other new starters Working Hours: Rotating shift pattern between: 08:45 — 19:30 and 1 in 5 Saturdays In return our client is offering a competitive annual salary, annual bonus, lucrative pension scheme and free customer receives a positive customer experience on every contact • Promote the brand positively maintaining brand integrity The ideal candidate will have: • Excellent verbal and written communication skills • Customer Service background • Ability to multi-task • Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times • Resilience to take high volume of calls on a daily basis • Ability to explain products • Driven to hit targets • Work well in a team and on own initiative • Ability to listen and build rapport and understanding with customers What you will get in return: • Free onsite car park • Succession planning / development opportunities • Investment time to develop • Incentives • Quality coaching — monitor and assess with TM • Get involved in training other new starters Working Hours: Rotating shift pattern between: 08:45 — 19:30 and 1 in 5 Saturdays In return our client is offering a competitive annual salary, annual bonus, lucrative pension scheme and free customer experience on every contact • Promote the brand positively maintaining brand integrity The ideal candidate will have: • Excellent verbal and written communication skills • Customer Service background • Ability to multi-task • Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times • Resilience to take high volume of calls on a daily basis • Ability to explain products • Driven to hit targets • Work well in a team and on own initiative • Ability to listen and build rapport and understanding with customers What you will get in return: • Free onsite car park • Succession planning / development opportunities • Investment time to develop • Incentives • Quality coaching — monitor and assess with TM • Get involved in training other new starters Working Hours: Rotating shift pattern between: 08:45 — 19:30 and 1 in 5 Saturdays In return our client is offering a competitive annual salary, annual bonus, lucrative pension scheme and free Customer Service background • Ability to multi-task • Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times • Resilience to take high volume of calls on a daily basis • Ability to explain products • Driven to hit targets • Work well in a team and on own initiative • Ability to listen and build rapport and understanding with customers What you will get in return: • Free onsite car park • Succession planning / development opportunities • Investment time to develop • Incentives • Quality coaching — monitor and assess with TM • Get involved in training other new starters Working Hours: Rotating shift pattern between: 08:45 — 19:30 and 1 in 5 Saturdays In return our client is offering a competitive annual salary, annual bonus, lucrative pension scheme and free parking.

The Role involves: * leads generation * Sales: cold calling, field marketing, networking * developing a good understanding of clients, their industry, what they do, their work culture and environment * maintaining a great relationship with excisting clients * providing out of hours service for the branch's clients * account management * keeping company database up to date with candidates and client's information and bookings made * resourcing, reference checking and registering new candidates ensuring all legal requirements are met * developing and maintaining relationships with candidates * advertising vacancies and matching candidates to available positions * marketing candidates out to existing company clients * assisting with payroll The ideal candidate will have: * excellent customer service and sale skills * ability to manage and prioritize your own workload * excellent communication skills both verbal and written * positive attitude, ambition, high level of commitment to a job and drive to obtain set goals * ability to work under pressure in a fast paced environment * great people and problem solving skills * own transport Our Offer: * salary: # 18 000 - # 24 000 per annum * great commission structure * private health care after qualified period of service * employee perks & discounts from some of the UK's biggest brands If this position is for you, submit your CV today!

Excellent customer service skills including the ability to listen well and follow up with good questions in order to quickly understand and accurately identify...

SPECIAL CAPABILITIES • Excellent customer service skills • Good attention to detail • Proven ability to stand, stoop, bend, and stretch for extended periods of time • Ability to climb ladders and scaffold • Ability to work individually and inside a team • Superb ability to understand and follow verbal and written instructions

Skills Requirement: The candidate must have a good understanding of travel, good knowledge of the local area and places of interest, should be motivated and positive, good communication skills, good time management, ability to multi task, good customer service skills, polite and helpful and should be fluent in various foreign langSkills Requirement: The candidate must have a good understanding of travel, good knowledge of the local area and places of interest, should be motivated and positive, good communication skills, good time management, ability to multi task, good customer service skills, polite and helpful and should be fluent in various foreign langskills, good time management, ability to multi task, good customer service skills, polite and helpful and should be fluent in various foreign langskills, polite and helpful and should be fluent in various foreign languages.

You will put your customer service skills to good use by developing a plan and service rulebook, then creating training sessions to ensure the entire staff fully understands and abides by these policies.

Spa Manager Resume Objective 3: I wish to work in a challenging environment at the post of a Spa Manager in a reputed firm where I will have the opportunity to use my communication and interpersonal skills to understand the customer's needs and provide them with the best service for their satisfaction and well being.

SPECIAL SKILLS • Demonstrated ability to demonstrate and promote teamwork • Profound ability to run operations in the absence of a manager • Able to work on a flexible shift • Good understanding of basic mathematical calculations • Ability to stand for long hours and multitask • Well developed customer services and communication SKILLS • Demonstrated ability to demonstrate and promote teamwork • Profound ability to run operations in the absence of a manager • Able to work on a flexible shift • Good understanding of basic mathematical calculations • Ability to stand for long hours and multitask • Well developed customer services and communication skillsskills

Candidates applying for work in Retail and Retail Management should show evidence of strong customer service skills, good communication and an understanding of how to manage stock.

Something like «I imagine the increased growth of XYZ product has really taxed your customer service team» (probably their production and distribution teams as well) or «I know that integrating new people and skill sets presents unique challenges» shows that you understand a vital company issue.

The customer service job description gives you a good understanding of the tasks, responsibilities and skills involved in customer service work.

• Excellent active listening skills • Service - oriented personality and good customer service skills • Mathematics and problem - solving abilities • Good social perceptiveness • Ability to de-escalate tense situations with professionalism, understanding, and sincerity • Excellent oral communication skills and ability to convey information with clarity • Good work ethic • Sales display experience • Efficient multService - oriented personality and good customer service skills • Mathematics and problem - solving abilities • Good social perceptiveness • Ability to de-escalate tense situations with professionalism, understanding, and sincerity • Excellent oral communication skills and ability to convey information with clarity • Good work ethic • Sales display experience • Efficient multitagood customer service skills • Mathematics and problem - solving abilities • Good social perceptiveness • Ability to de-escalate tense situations with professionalism, understanding, and sincerity • Excellent oral communication skills and ability to convey information with clarity • Good work ethic • Sales display experience • Efficient multservice skills • Mathematics and problem - solving abilities • Good social perceptiveness • Ability to de-escalate tense situations with professionalism, understanding, and sincerity • Excellent oral communication skills and ability to convey information with clarity • Good work ethic • Sales display experience • Efficient multitaGood social perceptiveness • Ability to de-escalate tense situations with professionalism, understanding, and sincerity • Excellent oral communication skills and ability to convey information with clarity • Good work ethic • Sales display experience • Efficient multitaGood work ethic • Sales display experience • Efficient multitasker

✓ NY Pesticide Certification ✓ Well - versed with all kinds of ornamental plants ✓ Thorough understanding of native and invasive plants and their cultural conditions ✓ Excellent organization, communication and customer service skills ✓ Ability to design containers and estimate cost of the same

Highlights Source, select and screen candidates for various positions within the company Created and oversee proper implementation of training program Strong communication skills Facilitate weekly team meetings Maintain understanding of HR best practices and standards Developed and implemented a college recruiting plan to secure quality candidates Excellent customer service skills Proficient in Microsoft Office Experience District Recruiter 1/1/2010 — Present ABC Company — Augusta, GA Oversee the daily HR operations of three offices and one satellite location.

• Working knowledge of information technology tools such as data warehousing programs and all of the applications in the Windows Professional suite • Expert understanding of front office operations and how those tasks are integrated to help improve overall performance • Familiarity with insurance claim submission and resolution processes • Able to work well as a member of a team • Excellent customer service and communication skills

• Competent at emptying and cleaning waste receptors, disposing trash in an environmental friendly manner • Well versed in clearing off snow from walkways and driving lots using chemical cleaners • Proficient in communicating courteously with colleagues and patrons • Demonstrated ability to clean and disinfect isolation rooms periodically as per HIPPA issued applicable SOPs • Adept at carpet shampooing using steam cleaners • Familiar with deworming and fumigation protocols and applicable safety measures • Effective skills in removing any stains from the floor and staircases and disinfecting the same periodically • Efficient in washing and cleaning restrooms and sanitizing the same • Substantial knowledge of various chemical cleaners and detergents, compliant to safety protocols associated with usage of same • Special talent for dusting and polishing furniture, door handles and window sills • Expert in scrubbing, buffing and refinishing all kinds of floor • Excellent skills in glass cleaning and giving it steak free shine using synthetic shiners • Proven ability to vacuum and clean rugs, carpets and matted floors • Track record of conducting minor premises and floor maintenance tasks and reducing overall damage • Profound skills in floor mopping, brushing and sweeping utilizing various manual and electric mops and water dip equipment • Knowledge of OSHA issued workplace hygiene and safety guidelines • Familiar with proper usage protocols of various cleaning equipment along with proven ability to clean and store the same properly after usage • Well versed in maintaining and ensuring the privacy, dignity and wellbeing of citizens, patients and residents • Demonstrated ability to listen to and understand client needs, follow instructions and deliver customer oriented satisfactory floor cleaning services

MAJOR QUALIFICATIONS • 8 + years» hands - on experience as a team member and cashier • Highly skilled in providing above par customer services to restaurant guests • In - depth knowledge of handling cash and working in a fast - paced and results - oriented environment • Proficient in providing server duties as well as kitchen duties • Good understanding of sanitation rules and regulations • Advanced working know - how of differing point of sales software

To succeed and be the best in your new role you will need... * Knowledge and experience of leading from the front and supporting the Store Manager within a service driven retail environment * A passion for creating a fabulous in - store experience * Strong merchandising capability * Creative marketing / promotional ideas * Excellent customer service skills * The ability to continuously learn and share information with others * Technically adaptable * Adaptable and flexible attitude to ensure not only the store but company objectives are achieved * An excellent understanding and ability to live the company values and enthuse these throughout your team * Strong communication skills and the ability to really lead a team by example * A good grasp of your sales figures, KPI expectations and what you need to achieve A great long term career move that will see you managing, creating, coaching and being a part of happy team that your customers will love to come back and see time after time The role comes with a salary up to # 19600 plus great bonus scheme in place Apply to find out more!

• Able to talk to others to deliver information effectively and efficiently • Tested customer service skills • Interested in helping people and comfortable working with the public • Strong ability to get information and act accordingly, coordinating customers» needs with staff availability and workload capacity • Good active listening skills, especially understanding what people are asking and asking appropriate questions

Highlights Developed a strong understanding of HR best practices and standards, staying abreast of current trends Source, select and screen viable candidates for various levels of employment Host weekly team meetings, encouraging productivity through public reward system Strong communication skills with individuals of various stature Created and supervised implementation of training program Designed aggressive recruiting program for nearby educational institutions Exceptional customer service skills Proficient in Microsoft Office Experience District Recruiter 3/1/2011?

* Customer service oriented * Solid industry knowledge * Good knowledge of customs brokerage process, customs legislation * Understanding of border brokerage process * Effective interpersonal skills...

Required Qualifications * Must be at least 16 years of age * Licensure requirements vary by state * Attention and Focus o The ability to concentrate on a task over a period of time without being distracted * Customer Service Orientation o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers» reactions, and respond appropriately * Communication Skills o Use and understand verbal and written communication to interact with customers and colleagues o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times * Mathematical Reasoning o The ability to use math to solve a problem, such as calculating day's supply of a prescription * Problem Resolution o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem o Choosing the best course of action when faced with a complex situation with several available options PHYSICAL DEMANDS: * Remaining upright on the feet, particularly for sustained periods of time * Moving about on foot to accomplish tasks, particularly for moving from one work area to another * Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm * Extending hand (s) and arm (s) in any direction * Bending body downward and forward by bending spine at the waist * Stooping to a considerable degree and requiring full use of the lower extremities and back muscles * Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately * Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication * Visual Acuity: o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts * Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and / or up to 10 lbs of force frequently, and / or a negligible amount of force constantly to move objects Preferred Qualifications * Previous experience in a pharmacy, retail, medical, or customer service setting * Previous experience as a Pharmacy Technician * PTCB National Certification Education * High School diploma or equivalent (preferred) Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in tCustomer Service Orientation o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers» reactions, and respond appropriately * Communication Skills o Use and understand verbal and written communication to interact with customers and colleagues o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times * Mathematical Reasoning o The ability to use math to solve a problem, such as calculating day's supply of a prescription * Problem Resolution o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem o Choosing the best course of action when faced with a complex situation with several available options PHYSICAL DEMANDS: * Remaining upright on the feet, particularly for sustained periods of time * Moving about on foot to accomplish tasks, particularly for moving from one work area to another * Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm * Extending hand (s) and arm (s) in any direction * Bending body downward and forward by bending spine at the waist * Stooping to a considerable degree and requiring full use of the lower extremities and back muscles * Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately * Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication * Visual Acuity: o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts * Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and / or up to 10 lbs of force frequently, and / or a negligible amount of force constantly to move objects Preferred Qualifications * Previous experience in a pharmacy, retail, medical, or customer service setting * Previous experience as a Pharmacy Technician * PTCB National Certification Education * High School diploma or equivalent (preferred) Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in thService Orientation o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers» reactions, and respond appropriately * Communication Skills o Use and understand verbal and written communication to interact with customers and colleagues o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times * Mathematical Reasoning o The ability to use math to solve a problem, such as calculating day's supply of a prescription * Problem Resolution o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem o Choosing the best course of action when faced with a complex situation with several available options PHYSICAL DEMANDS: * Remaining upright on the feet, particularly for sustained periods of time * Moving about on foot to accomplish tasks, particularly for moving from one work area to another * Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm * Extending hand (s) and arm (s) in any direction * Bending body downward and forward by bending spine at the waist * Stooping to a considerable degree and requiring full use of the lower extremities and back muscles * Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately * Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication * Visual Acuity: o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts * Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and / or up to 10 lbs of force frequently, and / or a negligible amount of force constantly to move objects Preferred Qualifications * Previous experience in a pharmacy, retail, medical, or customer service setting * Previous experience as a Pharmacy Technician * PTCB National Certification Education * High School diploma or equivalent (preferred) Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in tcustomer service setting * Previous experience as a Pharmacy Technician * PTCB National Certification Education * High School diploma or equivalent (preferred) Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in thservice setting * Previous experience as a Pharmacy Technician * PTCB National Certification Education * High School diploma or equivalent (preferred) Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in thservice offerings, is transforming the delivery of health care services in the U.S..

* Known as a leader with strong customer service skills and a thorough understanding best business practices that promoted customer satisfaction and revenue growth.

Sales professional are effective communicators, know their products, understand customer needs and have good customer service skills.

Must have good computer skills, a good understanding of medical terminology, anatomy and physiology, diagnostic procedures and excellent customer service skills.

Professional Summary * Pharmacist License # S011475, clear and active * Experience in high - volume Retail and PBM pharmacy setting * Patient Consulting: Patient education and understanding * Knowledgeable at providing drug alternatives to healthcare professionals as well OTC recommendations * Diabetes Educator / Immunizations / Vaccinations / CPR * Hardworking with excellent interpersonal communication and customer service skills

Excellent customer service skills including the ability to listen well and follow up with good questions in order to quickly understand and accurately identify the prospective student's needs.

Marketing Director — Duties & Responsibilities Experienced administrator with a background in sales, marketing, and customer service Design and implement comprehensive email marketing campaigns and all collateral material Analyze email trends garnering insight into market conditions and competitor efforts Utilize metrics to determine campaign efficacy, impacted audience, and other key data Develop sales leads through networking, market analysis, cold calling, and other tactics Determine consumer incentives to engage and secure potential clients Collaborate with multiple departments including product development, customer service, and sales Create and implement processes and procedures to cut costs and enhance daily operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

Sales Manager — Duties & Responsibilities Experienced manager with a background in sales, marketing, team training, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Enhance brand awareness among target demographics by 74.9 % resulting in increased revenue Spearhead creation and launch of internet sales initiatives Increase new business by 37 % through effective networking, in person sales, and cold calling Set company sales records by increasing sales from $ 200,000 to $ 11,000,000 Consistently recognized with company awards for excellence in management, sales, and service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity

Understand the importance of strong communication skills and leadership abilities as well as a commitment to providing excellent customer service, creative, honest & loyal, always wanting to learn more.

Accountant — Duties & Responsibilities Trained in corporate finance and accounting with a proven record of academic excellence Maintain proficiencies in industry accounting software including QuickBooks Online Pro and PTS Skilled in financial management and customer service best practices Oversee company payroll, P&L statements, credit cards, savings accounts and general ledger Provide exceptional customer service resulting in client loyalty and referrals Build and strengthen professional relationships with clients, vendors, and corporate partners Responsible for corporate cash flow, inventory, and other assets Create spreadsheets tracking sales, customer service, accounting, and other activities and data Author and present reports regarding corporate financial health, customer service operations, and sales Train junior team members ensuring they understand the brand and adhere to corporate protocols Perform all duties in a professional, positive, and timely manner

Medical Sales Respresentative — Duties & Responsibilities Experienced manager with a background in sales, marketing, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Direct company charitable events creating community goodwill and respect for the brand Author and distribute company newsletter, press releases, and other official correspondence Consistently meet or exceed sales goals through networking, in personal sales, cold calling, and other tactics Generate company record of $ 8 million in sales while doubling client base Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity

Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity

Sales Manager — Duties & Responsibilities Experienced sales manager with expertise in sales, marketing, and customer service across a variety of industries Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Increased new account generation and sales by 300 % within one year at Decisionmark Recognized and promoted for exceptional sales results, team management, and customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Proficient in Photo Shop, SalesForce.com, Microsoft Office Suite, and other computer software Represent company brand with poise, integrity, and positivity

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity