Sentences with phrase «guest special customer»

For each dollar spent, you earn 50 % bonus points (3 Starpoints per dollar spent), automatic room upgrade at check - in when available, 4 p.m. late check out, Gold Preferred Guest special customer service telephone, and check cashing privileges up to $ 300.

Not exact matches

Immediately correcting a customer service issue, seeing a guest respond to a chef's special dish, an enthusiastic fan rejoicing about his / her ticket purchase — that's when you know all those marketing efforts are worth it.

«Understanding that our guests are looking for great value, this special offer, combined with our discounted free night stays, is the perfect way to gift our loyal customers and make the holiday season even more special.»

We offer a range of services to add to our guests» experience including airport transfers, help with luggage storage, special welcome food packs, birthday and anniversary gifts, customer service in various languages.

Join Apple Leisure Group, the largest producer with special guest, Rodolfo Lopez Negrete, former CEO of Mexico Tourism for a live conversation to help you better answer your customers» questions and continue to sell the amazing destinations throughout Mexico.

Tap into useful information about each hotel including photos, guest reviews by verified customers, special offers, amenities and detailed hotel / room descriptions.

Guests celebrating their honeymoon or anniversary will receive the following: - Welcome letter - Basket of fresh fruits in room upon arrival - One bottle of sparkling wine - One specially prepared romantic dinner (reservation must be made in advance with concierge)- Rose petals in the room upon arrival - Special turn - down service - Champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)-15 % discount on all spa treatments -15 % discount on your Photo package (non applicable for wedding packages) To receive this offer, just enter HONEYMOON or ANNIVERSARY in the Special Service Request section during check - out or call our Customer Care Center and we will be happy to make the notation for you.

Situated in New Nha Trang — Pham Van Dong Street, only 4Km from the city center, VDB Nha Trang Hotel is the perfect place to experience Nha Trang and its surroundings.VDB Nha Trang hotel consists of 150 rooms, equipped with modern and luxurious facilities, which meet 4 - star standard.Coming to VDB Nha Trang hotel, tourists enjoy specific gravity menus of coastal place which were repaired by experienced chef.VDB Nha Trang hotel is not only the best place to relax but also a best choice to hold special meetings or events.Equipped by many modern and high - standard amenities, meeting room system of VDB Nha Trang hotel with capacity of 200 guests will meet all needs of customers.

Common job duties seen on a Dining Room Supervisor resume sample are creating staff schedules, greeting guests, accommodating special requests, solving customer complaints, filling reports, ordering supplies, and making sure the dining area is clean and organized.

Provided excellent customer service to all guests at all times, paying special attention to accurately filling drink orders.

Essential duties of these professionals are ensuring a memorable experience, meeting guests» needs and requests, encouraging customer feedback, solving guest complaints, coordinate special guests» arrivals and departures, and promoting amenities.

Provided highest quality customer service to guests by greeting them, providing perfect seating per their requests, explaining food & beverage specials, and introducing them to their server.

Greeted customers and assisted with any questions regarding products sold and informed guests of daily / monthly specials

Provided resolution for customer concerns and disputes, maintained customer accounts, special attention to detail, with guest that met specific levels of play.

CAREER HIGHLIGHTS • 5 + years» extensive experience in different Front Desk roles • Highly skilled in customer services activities — both on the telephone and in person • Special talent for handling guests regarding registration, check - in, and check - out • Proficient in managing cash and credit cards • Proven record of servicing guests» complaints and resolving problems in a friendly manner

• Greet guests as they arrive and depart • Follow up on guest inquiries • Coordinate and manage requests for special arrangements • Escort guests to their assigned rooms • Ensure rooms are serviced appropriately and meals are served accurately and on time • Transport dirty linen to be cleaned • Set up stock and maintain work areas • Assist other departments in order to provide excellent customer services

Responsibilities: supervise the dining room activities, direct the staff so as to ensure courteous and fast customer service, arrange parties and special events, offer special services for dinner and then arrange them, greet the guests, escort them to their designated table, inspect the dining areas to make sure they were clean so as to comply with the standards

Food Server — Ribs R Us — 1/2012 — 6/2013 • Assisted customers with choosing meal items by recommending daily specials, increasing the average check amount by $ 15 • Recommended specific wines and drink specials for guests after talking to them, boosting alcohol sales by 35 percent in one month • Addressed customer problems with meals by having dishes remade or picking another item for the customer • Completed sidework at the end of each shift, such as rolling silverware, filling salt and pepper shakers, or restocking supplies • Followed all regulations for serving alcohol, such as checking identification and avoiding overserving

Hostess — Jambalaya Cajun Cuisine — 2013 - 2015 • Served as dinner hostess for family restaurant in downtown shopping district • Managed table seating and guest wait times to ensure smooth and speedy process • Focused on keeping children engaged during long waits, providing them with activity packs and balloons • Made superior customer service a priority; received award for «Top Customer Service» in Q3 2014, based on surveys received across all 50 restaurants in franchise • Provided menus and helped explain menu items prior to seating; advised guests with special dietary needs such as food allergies and gluten intolerance on menu options and informed wait staff • Encouraged guests to complete feedback surveys at the end of thecustomer service a priority; received award for «Top Customer Service» in Q3 2014, based on surveys received across all 50 restaurants in franchise • Provided menus and helped explain menu items prior to seating; advised guests with special dietary needs such as food allergies and gluten intolerance on menu options and informed wait staff • Encouraged guests to complete feedback surveys at the end of theCustomer Service» in Q3 2014, based on surveys received across all 50 restaurants in franchise • Provided menus and helped explain menu items prior to seating; advised guests with special dietary needs such as food allergies and gluten intolerance on menu options and informed wait staff • Encouraged guests to complete feedback surveys at the end of their meals

Greeting guests, informing them of specials and menu changes, answering customer questions, and collecting and processing payments.

Waiter Panini, Gallup, NM 2006 — Present • Welcome guests and seat them in keeping with their preferences • Offer menus and provide suggestions when requested • Serve welcome drinks • Take orders and relay to the kitchen in an accurate manner • Ensure order accuracy before delivery to the customer • Deliver orders and ask for feedback during and after meals • Mix and serve drinks as requested • Provide customers with information on daily specials • Explain how menu items are prepared when requested • Remove dishes and ensure that tables are bussed appropriately • Prepare and serve special dishes on the table when needed

Enhanced customer satisfactions by paying special attention to needs and comfort Senior Guest Services Manager - Club Quarters Hotel, Washington, D.C. / Philadelphia, PA 1996 to 2000 Directed opening of new location, containing 275 rooms for a members - only corporate business hotel.

KEY ACHIEVEMENTS • Served over 120 guests in one shift, during a particularly busy day due to Easter holidays • Created a cocktail dubbed Lamar's Special, which was singlehandedly responsible for increasing the bar's revenue by 58 % • Implemented a stock inventory system which sounded automatic alarms when the stock level reached 40 % • Received commendation from supervisor owing to the maximum number of satisfied customers served by one waiter

These cocktails led to an increase of 20 % in top - shelf liquor sales in first six months • Train new bartending staff and conduct weekly staff meeting on drink specials • Ensure customer satisfaction and encourage feedback through surveys; ranked among top five service staff for customer service ratings for 12 months running • Use POS system and drink ordering software to process drink orders and guest checks • Enroll customers in bar loyalty program and manage customer memberships in computer system

Jan 2011 — Present Regency Inn, Worland, WY Butler • Supervise the activities of kitchen and housekeeping staff • Proactively greet all guests with special attention to VIP guests • Supervise room service and food and beverage operations for guests • Assist customers with their demands and problems • Arrange for personal services such as haircuts, manicures and massages

• Develop and implement policies for the parking lot • Issue parking permits and devise appropriate procedures for distribution of the same • Organize parking registration activities • Collect, count and record the parking fee • Supervise, train and evaluate subordinate employees • Guide and educate the campus community regarding parking procedures and SOPs • Identify and report any suspicious vehicle • Issue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log system

• Assigned tasks, supervised and reported fiscal / personnel status to the management • Assumed a lead role in coordinating meetings and events with multiple managers / offices • Collaborated inter-departmental communication & resourcefully met deliverable deadlines and accomplished tasks • Collected cash transmittals from various county departments, issued receipts, made necessary deposits and prepared entries to be recorded into the financial MIS • Competently did support work for the senior managers, performing highly complex administrative functions • Conducted admin related research & maintained expense reports • Coordinated activities across numerous business groups, providing support for program and project management • Determining work priorities and schedules, examined correspondence and supervised employees engaged in obtaining and dispersing information • Efficiently handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management • Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related to customers

• Seeking a job opportunity at Hills Dale Hotel in capacity of Concierge where proven skills in customer dealing, travel guiding and catering for special guest needs could utilized effectively.

• Welcome customers as they approach the box office counter and inquire into their movie preferences • Provide information on running movies and show timings along with seat availability • Take customers» information (such as name and age) and punch it into the system for verification purposes • Provide customers with information on age - appropriateness of their desired movie and ensure that identification is properly conducted for rated films • Issue tickets to customers and ask them to verify seat, movie and date information on them • Accept credit card and cash payments for sold tickets and tender change and receipts • Handle reservations for shows over the telephone and in person and ensure that any cancellations are managed according to cinema protocols • Balance cash registers against tickets sold and ensure that any discrepancies or problems are immediately handled • Create and maintain reports of sold tickets and cinema income and provide feedback to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and issue tickets / passes to authorized guests and support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored properly

CAREER HIGHLIGHTS • 6 + years» progressive experience in providing complete parking solutions to customers • Well - versed in operating manual and auto transmission vehicles • Proven ability to park and retrieve automobiles to and from designated areas • Able to give accurate and detailed information to guests regarding services • Special talent for maintaining cleanliness of assigned areas of the parking facility • Competent at addressing guests» service needs in an expert, encouraging, and timely manner • Best Valet Attendant of the month — July 2014

• Greet guests and take orders • Deliver orders to the kitchen personally or punch in to the POS system • Provide suggestions to customers and make aware of the Chef's Special of the Day • Assist in bussing and resetting tables • Check prepared orders for accuracy • Attend to guests during the entire dining time

Summary of Qualifications u Purchasing / Inventory u Customer Service & Guest u Menu Development & Management Relations Planning u Food / Beverage Labor u New Facilities Start - Up u Profit & Loss Costs u Budget Administration Management u Special Events / u Quality Assurance & u Forecasting / Scheduling Banquet Management Control u Proficient in MS Word, u Organization / Problem u Recruitment, Interviewing, Excel, PowerPoint, Solving...

Assisted in maintaining preparation and service areas in a sanitary condition.Cleaned and organized eating, service and kitchen areas.Filled beverage and ice dispensers.Greeted each customer with friendly eye contact.Helped with preparation, set - up, and service for catering events.Kept dining room and kitchen area clean by performing cleaning and laundry duties.Kept ice bins full.Loaded trays with accessories.Placed clean dishes, utensils and cooking equipment in storage areas.Placed food trays over food warmers for immediate service.Planned menus according to employers» needs and diet restrictions.Portioned, arranged, and garnished food, and served food to waiters or patronsPrepared and served cold drinks, frozen milk drinks and desserts using drink - dispensing, milkshake or frozen custard machines.Prepared food items.Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods.Trained new employees.Wiped tables and seats with dampened cloths and replaced dirty tablecloths.Communicated with customers regarding orders, comments and complaints.Observed diners to anticipate any additional needs and respond to requests.Notified kitchen personnel of shortages or special orders.Packaged take - out foods and served food to customers.Served meals and snacks to employing families and their guests.Served residents and guests during meal times with speed and efficiency.Set up banquet tables.

Resort Manager — Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for multiple hotels and resorts Increased Guest Services scores by 21 % and Guest Loyalty Program enrollment by 138 % Consistently ranked as one of the top 50 sales agents throughout the United States Oversaw human resources, accounting, marketing, special events, and sales efforts Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintained profit / loss statements, and ensured overall financial health Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee recognition and development programs building staff dedication, skill sets, and value Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality guest experience Built and strengthened relationships with clients, staff, vendor, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as nGuest Services scores by 21 % and Guest Loyalty Program enrollment by 138 % Consistently ranked as one of the top 50 sales agents throughout the United States Oversaw human resources, accounting, marketing, special events, and sales efforts Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintained profit / loss statements, and ensured overall financial health Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee recognition and development programs building staff dedication, skill sets, and value Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality guest experience Built and strengthened relationships with clients, staff, vendor, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as nGuest Loyalty Program enrollment by 138 % Consistently ranked as one of the top 50 sales agents throughout the United States Oversaw human resources, accounting, marketing, special events, and sales efforts Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintained profit / loss statements, and ensured overall financial health Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee recognition and development programs building staff dedication, skill sets, and value Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality guest experience Built and strengthened relationships with clients, staff, vendor, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as nguest experience Built and strengthened relationships with clients, staff, vendor, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed

Marriot / Sheraton Hotels (City, ST) 5/2000 — 2/2004 Event Manager • Responsible for the planning and execution of special events for the Marriot / Sheraton Hotel family • Design and implement promotional strategy and all collateral materials • Serve as a liaison between hotel personnel, event staff, and guests • Provide around the clock support and responsive customer service to ensure client satisfaction