Best Award — Hyatt — Gold Passport
Best Award Redemption — Marriott Hotels — Marriott Rewards
Best Bonus Promotion — Hilton — Hilton
HHonors Worldwide
Best Customer Service — Hyatt — Gold Passport
Best Elite Level — Hyatt — Gold Passport
Best Member Communications — Hilton — Hilton
HHonors Worldwide
Best Website — Hilton — Hilton
HHonors Worldwide Program of the Year — Marriott Hotels — Marriott Rewards