Sentences with phrase «handle guest check»

Not exact matches

24 - hour concierge desk, 24 - hour front desk, 24 - hour manager on duty, Babysitting, Baggage handling / porterage, Baggage storage, Complimentary airport transfers, Currency exchange, DVD rental, Express check in / check out, Fax service, International direct dial, Internet / email access dedicated to guests, Laundry / valet service, Maid service (daily), Non-smoking rooms, PC use, Picnic hampers / packs available, Room service (7 am — 10 pm), Tour desk, Wake - up service.

SmilePlus guests also get priority check - in, boarding and baggage handling.

Mr. Barendrecht has welcomed every guest with a warm smile and hearty handshake, before encouraging each visitor to relax as he handles their check - in and carries their bags to their room.

Handle all aspects of the hotel front desk during overnight hours, including answering the telephone and emails, greeting new visitors, and assisting in - house guests with check - outs and other needs

Hotel Front Desk Agents make phone or in - person reservations, greet guests, handle customer requests, check out guests and process payments.

These clerks provide rooms to guests as per their reservation and handle checking in and out activities.

Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints

The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check - in operations, and answering to inquiries.

General office duties included answering phones, giving directions and information on the property and the area to guest, handle check - ins and check - outs.

Their responsibilities are handling bookings face - to - face, by phone, mail, or fax, and also completing check - in procedures for guests and solving any problems.

Handle the tasks of compiling and checking daily record sheets, guest accounts, receipts and vouchers by using computerized or manual system

Imagine you have been called to handle an emergency on the 10th floor of a building, but six guests are waiting to be checked in at the front desk.

Executed daily check - in / check - outs for registered guests while acquiring methods of payment and handled any issues or concerns with guest billing.

Accurate and hospitable handling of guest reservation, check - in, check - out, payment, including credit card and cash handling procedures

Their responsibilities include performing check - in, assigning rooms, helping guests complete registration cards, handling reservations and collaborating with hotel staff.

• Desire a Front Desk Agent position at Affinity Hotel utilizing skills in phone calls handling, making reservations, check in / out guests and accommodating the guests needs.

CAREER HIGHLIGHTS • 5 + years» extensive experience in different Front Desk roles • Highly skilled in customer services activities — both on the telephone and in person • Special talent for handling guests regarding registration, check - in, and check - out • Proficient in managing cash and credit cards • Proven record of servicing guests» complaints and resolving problems in a friendly manner

The work of a hotel supervisor includes taking care of daily activities like assisting check in and out of guest, handling calls and assisting guest in special events.

• A friendly individual who has a track record of providing highest quality of customer service • Demonstrated ability to deal effectively with guests» complaints and anger quickly and successfully • Able to check guests in and out professionally and in a gracious manner • Adept at posting guest charges and bills • Well versed in handling mail and messages as per procedures • Skilled in answering switchboard in keeping with standards of good telephone manners

Handle the department and the VIP services agents including checking in and out of VIP guests into the hotel.

• Responded to customer inquiries and handled guests» check - in.

The ad mentions tasks ranging from checking in guests and issuing room keys to handling luggage and setting up for events.

DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present) Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polGuest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polguest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policies

Days Inn, Baltimore, MD Guest Service Attendant, 1999 — Present Responsibilities were maintaining records of checking in & out of guests, handling customer requests and reservations.

• Avert a sticky situation involving a potential robbery at the hotel, by recognizing signs of intrusion and alerting the security personnel on time • Reorganize bookkeeping process, making it 50 % more efficient than before by incorporating a dynamic calculation module • Greet guests as they arrive and inquire into their reservation status • Verify reservations and assist guests in filling out registration forms • Attend telephone calls to take reservations and provide information of vacant rooms and rates • Check guests in and out of the hotel by following prescribed protocols and procedures • Ascertain that guests» luggage is delivered to their rooms and proper keys or key cards are issues • Process payments during check - ins and check - outs and tender change and receipts • Perform bookkeeping duties such as handling accounts receivable and paCheck guests in and out of the hotel by following prescribed protocols and procedures • Ascertain that guests» luggage is delivered to their rooms and proper keys or key cards are issues • Process payments during check - ins and check - outs and tender change and receipts • Perform bookkeeping duties such as handling accounts receivable and pacheck - ins and check - outs and tender change and receipts • Perform bookkeeping duties such as handling accounts receivable and pacheck - outs and tender change and receipts • Perform bookkeeping duties such as handling accounts receivable and payable

Respond to guest requests and handle guest issues; investigate and report issues or complaints to management Answer phones for reservations and check online booking system to prepare facilities and anticipate guest needs.

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

Will take calls, handle check - ins, greet guests, lead tours, make account updates, and address issues.

Answer phones and handle the front desk, assist guests with questions, check members in, give guests tours, and sign up new members.

• Oversee front office operations such as reservations and check - ins to ensure that they are properly being handled • Provide assistance to guests over the telephone and in person by ensuring that they are made aware of the hotel's services and facilities • Ascertain that as many as possible reservation slots are filled and accommodate new guests in empty ones • Assist front desk staff in handling guest registration and room allocation tasks, according to their preferences

HAMPTON INN, Saint Albans, VT (11/2007 to 12/2012) Front Desk Officer • Greeted guests and visitors and assisted them by providing information • Handled reservations in person, over telephones and through emails • Operated telephone exchange by servicing and transferring calls • Assisted guests in filling out reservation forms and checking in and checking out • Assigned room keys and provided information regarding hotel services

• Reorganize the visitor check in / out procedure by introducing an automated identification system • Attain mid-year bonus following excellent front desk management work in 2011 • Greet visitors, guests and customers as they arrive • Provide information asked for and direct them to the right departments • Assist visitors and customers to the right staff member • Handle telephone calls and direct them to the right recipient • Distribute incoming mail and manage outgoing correspondence • Schedule meetings and conferences • Hand out employee application, memos and notices

• Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems • Managed front desk for 6 weeks in the absence of the front desk manager, without a single complaint • Take and respond to inquiries for hotel services and room vacancies for corporate guests • Handle reservations over the telephone, email and in person and provide timely follow up • Provide feedback to front desk staff in handling room assignment duties and registering new guests • Create appointment schedules for hotel staff members and handle guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete guest satisfaction and repeat business opportuHandle reservations over the telephone, email and in person and provide timely follow up • Provide feedback to front desk staff in handling room assignment duties and registering new guests • Create appointment schedules for hotel staff members and handle guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete guest satisfaction and repeat business opportuhandle guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete guest satisfaction and repeat business opportunities

Handle any complaints and service recovery as needed with the supervision of Front Desk Manager * Check in / out guests as they arrive and leave the property / room changes * Inform guests on daily...

Front Desk Supervisor — Palm Tree Inn — Galveston, Texas — February 2015 to Present • Train employees to welcome, check in, and check out guests with patience and respect • Resolve guest concerns in accordance with hotel guidelines and policies for 178 - room establishment • Exceeded job requirements and expectations, as evidenced by two promotions in two years • Greet and assist all VIP guests • Monitor telephone, website, and e-mail communication, including reservations and cancellations Front Desk Supervisor — Hadley Historical Hotel — Austin, Texas — September 2011 - September 2014 • Coordinated with front desk team and various hotel departments to ensure consistency in delivering high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees • Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention • Awarded Employee of the Year in 2012 and 2013

• Greet guests and ensure that guest service officers are assigned to handle their queries • Look through reservations for the day, ensuring that they are properly followed up • Create and implement schedules for staff members, ensuring that they handle their work duties accordingly • Oversee the check - in and check - out procedures, ensuring that they are run in a smooth manner • Inform guests about the facilities and services offered by the hotel and encourage them to make use of them • Perform daily facility checks to ensure that all amenities are available, and that the premises are clean and maintained • Assist guest services managers in hiring and training team members to provide exceptional hospitality services • Resolve guests» complaints and issues, aiming to ensure that repeat business opportunities

Senator JIM BATTIN, Palm Desert CA Liaison between Senator's office and state agencies Represented the Senator in community events and outreach Researched bill information, relevant codes, state agency policies and procedures Assisted in fielding constituent inquiries regarding legislation and services available from state agencies Made referrals to local, county and federal agencies Drafted correspondence on behalf of Senator and ensured that it was timelygenerated Entered and maintained data in the Local Constituent Management System, (LCMS) General reception duties including answering telephones, checking voice mails, delivering messages and greeting guests General office support duties including processing mail, handling faxes, photocopying, printing and filing Utilized MS Word, Excel and Outlook Provided support to owners of web pages Updated America's Choice Mall database Created, formatted and edited documents using Word and Excel Performed a variety of office duties such as answering.

Front Desk Manager, November 2004 to June 2009 Barwin Hotels - New Cityland, CA • Processed new guests, checked identification and inputted financial information • Answered the phones and handled hotel correspondence, responded to customer questions • Completed check - in / check / out, booking and registration duties for new guests.

Data Concepts, Eagle Butte, SD 5/2012 to Present Receptionist • Greet customers and guests in a professional manner and inquire into their purpose of visit • Confirm guest / customer identification and lead them through the signing in process • Provide guests / customers with information on availability of person inquired about • Check availability of employees that guests wish to meet and escort them to their offices • Take telephone calls and provide information asked for • Make telephone calls to customers for appointments and follow ups • Receive, sort and distribute incoming mail to appropriate recipients • Assist marketing departments with their campaigns and administrative work • Ascertain that all outgoing mail has appropriate postage on it • Order and maintain inventory of office supplies and equipment • Handle photocopying and scanning duties • Maintain and update customers» and employee's records

Performance Summary: Top performing Hotel Front Desk Agent who delivers high standards of quality, with experience of handling guest registrations, both check - in and check - out.

Employment History Days Inn, Baltimore, MDGuest Service Attendant, 1999 — PresentResponsibilities were maintaining records of checking in & out of guests, handling customer requests and reservations.

May 2008 — Jun 2009 Colwen Hotel — Worcester, MA Front Desk Clerk • Greeted all guests upon arrival and ensured a fast and professional check - in process • Handled incoming calls through PBX console • Reviewed accounts and charges with guests in the check out procedure • Verified customer's identification and credit for stay • Assigned room keys • Answered inquiries related to hotel services and amenities • Took messages and ensured their quick delivery

• Cut - down room service time by 5 minutes on average by rescheduling the housekeeping duty allocation • Attracted additional business worth $ 1.2 M by demonstrating excellent guest service oriented work attitude • Assisted in setting - up breakfast and prep services as needed • Responded to guest queries regarding hotel services, facilities and tariff • Followed the hotel's cash and credit handling policies while charging guests for the services rendered • Performed front desk related functions including guest check - ins and checkouts • Carried out bookkeeping activities and balanced accounts • Greeted the guests upon arrival and offered assistance in a respectful and courteous manner • Coordinated and ensured timely service of conference rooms

Assisted with check - in and check - out of guests, handled guest phone reservations and provided excellent customer service.