2nd Level
Hardware Support Team Lead - New product teardown, engineering support, knowledge base author / valuator, review service manuals prior to launch, support sales, customer relations, front line call center, hold team technical meetings on a bi-monthly basis.
I have significant expertise in AIX / Unix support and management of Unix / Windows
Hardware Support Teams.
Not exact matches
A 30 - year veteran at the Jet Propulsion Laboratory, Mr. Hoffman has
supported a number of major flight projects, including working on software for the Voyager spacecraft's encounter with Neptune, testing computer
hardware for the Cassini mission to Saturn, participating in the STARDUST mission to the WILD - 2 comet as a member of the project systems engineering
team, contributing to the Mars rovers (Spirit and Opportunity) as Avionics Systems Manager and serving as Deputy Project Manager for the GRAIL mission to the Moon.
Despite a number of people who have given their time and skills to the project, the international teaching
team Education for Life is based on donations, both to
support full - time work in this increasingly complex project, and for cover
hardware (server), administrative expenses (domain registrations, association, etc..).
When SID DIsplay week wraps up Clearink will announce dates for development kits for people to purchase them, they plan to start with a small set not because of
hardware availability but their
team is small and can't
support lots of customer trials at the same time.
iOS 7 is expected to feature a significant improvement over its previous iteration, which is
supported by the recent appointment of the Apple
hardware design chief Jony Ive as the head of the human interface
team.
The Android 6.0.1 Marshmallow is already running on Nexus 6 devices, but the SlimROM
team has been adding tons of extra goodies to these Android 6.0.1 - based custom ROMs like the ones listed next: in - call vibration features, battery icon and text, status bar and data customization
support, AOSP Day Night Theme, chamber of secrets, SlimActions and other shortcuts, Slim's
Hardware key rebinding, advanced reboot options menu,
support for Layers, Slim Doze / Ambient display settings, proximity speaker and wake, root access, DPI changer and tons more.
- when the
team learned that Switch would
support Unity, they began the process of bringing the game over - it was planned early on to get the game onto Switch within a month of it launching - by Fall 2016, Unity's optimization progressed, and error messages that previously appeared with I Am Setsuna stopped - by the end of fall last year, the
team was finished with pre-submission to Nintendo - I Am Setuna was the first title to enter this process - a meeting with Unity was suddenly held, and it was decided that I Am Setsuna would end up becoming a launch title - Nintendo asked for the developers to finish the master version that year if possible - the
team was able to port quickly due to Unity, as well as the lack of online / vs features & modest
hardware requirements - having a good grasp on specs also made work come together quickly - setting various aspects such as the app's icon, languages, etc. was said to be very simple - there was also good compatibility for titles that have / planned to have multi-platform
support on home and portable consoles
Microsoft and the Xbox
teams are fighting an uphill battle though since they continue to feed into the narrative of a lack of major exclusives to
support more expensive
hardware in a time when they're lagging significantly behind the competition in unit sales.
He's responsible for managing the Xbox business, including the
teams that oversee
hardware, third - party games development, Microsoft Game Studios titles, marketing, research, sales and
support.
The 15 - person upgrade could further help companies that have slightly bigger
teams to give Hangouts a try, as are upgrades to Google's Chromebox for meetings product: The Hangouts video conferencing solution in a box, which was first introduced in February, is getting dual - display and remote admin
support, and integrations of H. 323 or SIP - based videoconferencing systems should make it easier to add legacy teleconferencing
hardware to the mix as well.
«And the
team that's creating Face ID, they need camera technology and
hardware, software, sensors, and lenses to
support on - device biometric identification.
There's even a companion Android app that you can use to control playback while you are away from your computer, and the
team plans to launch an iOS remote app soon, as well as
support for media playlists and
support for
hardware other than the Chromecast.
The bitcoin gold
team also
supports a core wallet, and
hardware wallet provider Trezor released code that allows users to download the software to store bitcoin gold.
Q1 2018 has seen decent progress by the
team, including
support for the Ledger
hardware wallet, listing on the Kyber Decentralized Exchange and some new hires.
Other manufacturers cease
support for a given device with a reason that makes no sense, stating that the older
hardware would not be capable of running the newer version of the operating system when the underlying reason seems to be more, «the development
teams are busy with this year's model, sorry.»
We chatted with Google
Support about the Pixel 2 XL as well, which said the support team has been replacing devices with screen burn - in because it is a hardware p
Support about the Pixel 2 XL as well, which said the
support team has been replacing devices with screen burn - in because it is a hardware p
support team has been replacing devices with screen burn - in because it is a
hardware problem.
«The talent within Verily, and specifically within the
hardware engineering
team, has been invaluable in
supporting new designs and improved sensors within our devices.»
Well, the tech giant has confirmed itself via its
Support Team that this problem is
hardware - related.
Tags for this Online Resume: Assessments, Forecast, Process Improvement,
Support, Team Lead, Hardware Troubleshooting, Hardware / Systems, Troubleshooting, Agile, Attention to Detail, product support e
Support,
Team Lead,
Hardware Troubleshooting,
Hardware / Systems, Troubleshooting, Agile, Attention to Detail, product
support e
support engineer
¥ Solid ability to build manage and lead a
team of A / V specialists ¥ Adept at working with subcontractors and managing remote operations ¥ Strong knowledge of Mac and PC
hardware and software operations ¥ Ability to provide a wide range of A / V technical
support ¥ Adept at prioritizing through efficient organizational skills ¥ Strong professional work ethic
How do I handle requests for such references?Thank you so much for your help!CherylCHERYL M. EARLE3407 Old Dobbin Road, Montgomery, Alabama 36116 - 1903Home Phone: 334-215-3706 Cell Phone: 334-233-2631 Fax: 334-273-0477 E-mail:
[email protected] position managing legal discovery and document review with opportunity to assist attorneys with civil litigationBAR ADMISSIONAlabama State Bar, 1999LAW - RELATED EXPERIENCELaw Firm, AlabamaResearch Attorney for Special Projects, Mass Torts Department, November 2001 — February 2008 • Managed Multi-District Litigation (MDL) Document Depository (September 2002 to February 2008) o Reviewed more than 1 million pages of evidentiary documents for litigation purposes and for inclusion in electronic databaseso Coordinated document review assignments with attorneys at local depository and at other sites across the USo Retrieved, reviewed and coded documents in Concordance and Summation legal databaseso Prepared memoranda and spreadsheets providing detailed analysis of discovery materials • Aided attorneys and
support staff with processing and preparation of personal injury claims and litigationo Conducted legal research and drafted pleadingso Conducted supplementary online research for additional documents and information pertinent to litigationo Assisted with preparation of correspondence to clients and referring attorneyso Contacted clients for additional information needed in case preparation, litigation, and potential settlementso Prepared and input case intakes and referrals into databaseLaw School, AlabamaStudent Intern, Alabama Disabilities Advocacy Program (ADAP), August 1996 — June 1997 • Participated in law school clinical program under third - year law student practice rule (as authorized by Alabama Supreme Court) o Assisted attorneys and advocates in cases involving mentally ill patients confined to state mental health facilitieso Interviewed clients in person (at state facilities) and over the phoneo Worked with clients, attorneys, and social workers to investigate and resolve issues concerning involuntary confinement and treatmento Aided in legal research on an appellate brief submitted to the U. S. Court of Appeals for the Eleventh Circuit (ruling granted in favor of our client) Faculty Research Assistant for Library Services, Bounds Law Library, March 1996 — June 1997 • Prepared research and teaching materials for law school faculty; worked 20 hours per week while matriculating 10 - 15 hours per semester) o Investigated copyright issues related to procuring and reproducing texts for academic useo Conducted legal research using WESTLAW, LEXIS and the InternetADDITIONAL RELEVANT EXPERIENCEManufacturing Company (MC), Montgomery, AlabamaAdministrative Assistant and Cost Analyst, Materials Purchasing Department, April 1999 — September 2001 • Assisted materials buyers in negotiating and preparing commodities contracts between raw materials suppliers and MC for manufacturing plants in the US and Mexicoo Assisted Legal Department at MC's corporate headquarters with coordination and preparation of documents for litigationo Notified and educated suppliers about MC's freight - on - board policy and its corresponding Uniform Commercial Code (UCC) provisions; result was the reduction of freight claims for both the company and its supplierso Prepared contracts and purchase orders for raw materials and capital projects involving plant maintenanceo Solicited price quotations from current vendors and established Excel spreadsheet format which simplified quote submission process and allowed MC to track and compare usage volumes and costs over timeo Prepared and analyzed cost reports used by materials buyers and production planners in purchasing decisions, including cost reductions, materials consolidation, and selection of vendorso Acted as liaison between vendors and the Purchasing, Transportation and Accounting Departments on issues concerning inbound freight, commercial carriers, and payment terms for commodities, resulting in reductions in freight costs and greater payment discounts for raw materialso Established online databases and printed directories for the Purchasing Department, allowing buyers to have easier and faster access to current vendor informationo Completed Year 2000 (Y2K) compliance project, which involved data collection and communication with MC's past, present, and potential materials suppliers and service providersNot - For - Profit Organization, AlabamaAdministrative Assistant, Combined Federal Campaign, September 1998 — January 1999 • Aided Campaign Director with 1998 Federal Campaigns (CFCs) in City 1 and City 2, which together generated nearly $ 700,000 for more than 1,000 local, national and international charitieso Prepared weekly reports on donations using WordPerfect, Microsoft Word, Excel and dBase IVo Wrote script for Talent Showcase at City 1's 1998 CFC Kickoffo Assisted Director with merger of the City 1 and City 2 CFCs in 1999Regional Bank, AlabamaAdministrative Assistant, Year 2000 (Y2K) Department, March — June 1998 • Worked with Vice President of Corporate Projects on short - term project for the bank's Y2K Departmento Analyzed and processed data on Y2K readiness for all branches of Bank throughout the southeastern USo Organized meetings for personnel of Banko Communicated with vendors of computer
hardware, software, and office equipment to request information on Y2K complianceo Prepared compliance files for Federal Reserve auditso Prepared in - house memoranda and reports using Microsoft Word and ExcelRecord / Music Promotion Company, AlabamaRecord Pool Co-Founder; Office Manager, September 1990 — December 1991 • Co-founded record pool to enhance promotion of music in Alabama and the southeastern USo Procured and distributed records from major and independent labels for club, radio and mobile disc jockeyso Coordinated jointly sponsored promotional events with record companies, radio stations and clubso Designed, wrote, and published bi-weekly reports and brochures to inform the music industry of the progress and popularity of music and performers in the region, with specific focus on the Alabama music sceneMajor University, AlabamaGraduate Research Assistant, AUM Department of Marketing, June 1989 — August 1990 • Worked 13 - 20 hours per week as a research assistant to Marketing faculty while carrying a full course load in the MBA programo Analyzed consumer surveys used in academic researcho Assisted Conference Chairperson with coordination for Atlantic Marketing Association (AMA) annual meeting (October 1989) o Co-authored five - year index and classification of AMA Proceedings (published Fall 1991) EDUCATIONLaw School, AlabamaJuris Doctor (JD), 1997 • Scholarshipso Seybourn H. Lynne Scholarship, 1996 - 97o Dexter C. Hobbs Memorial Scholarship, 1995 - 96o E. W. Godbey Memorial Scholarship, 1994 - 95 • Honorso Who's Who Among American Law School Students, 1996 - 94o Arthur Davis Shores Award, 1997 • Activitieso Frederick Douglass Moot Court
Team Manager, 1996 - 97 Southern Regional Competition, Second Place National Competition, Eighth Placeo John A. Campbell Moot Court Competition, Spring 1996o Black Law Students Association Delegate, BLSA National Convention, 1997 Co-Chairperson, Public Relations Committee, 1996 - 97 Chairperson, Public Relations Committee, 1995 - 96 BLSA President's Award, 1996 and 1997o American Bar Association, 1996 - 97 Entertainment and Sports Industries Forum Intellectual Property Section Law Student Divisiono LAWS Student Group Leader, 1995 - 96Major University, AlabamaMaster of Business Administration (MBA), 1990Bachelor of Science in Business Administration (B.S.B.A.), 1988 (Major: Marketing — Advertising and Promotion Track) • Honorso Dean's List • Activitieso National Student Advertising Competition
Team, 1988 - 90 Seventh District Competition: Third Place, 1990o Marketing Club, 1987 - 90 Vice President — Career Development, 1988 - 89o Public Relations / Advertising (PR / AD) Club, 1988 - 90 Charter Member, 1988 Active in fund - raising and membership driveso Theater Guild, 1988 - 90 Screening Committee, 1989REFERENCESAvailable upon request
Core Competencies Process Improvement • Strategic Planning & Implementation • Client Relations • Technical
Support • Software &
Hardware • Organizational Leadership • Performance Improvements • Product Development •
Team Management Staff Training & Development • Scheduling • HR Functions • VPN Design & Installation • Servers • Diagnostics
Core Competencies Organizational Leadership • Project Management • Program Planning & Coordination • Software &
Hardware • Technical
Support • Client Relations • Desktop Applications • Desktop Engineering & Administration •
Team Supervision
Core Competencies Organizational Leadership • Account Management • Standards / Procedures Compliance • Network Design & Deployment • Technical
Support • Staff Training & Development •
Team Management • Client Relations • Project Management • NAS / SAN Storage Design & Deployment • Server / LAN / WAN Optimization • System Design & Development • VMware Systems Virtualization • VPN design & Deployment • VoIP Network Design & Deployment
Hardware / Software Troubleshooting • Network Analysis & Administration • Linux Server Design & Deployment Active / Directory Tree Design • iSCSI / NAS Storage Optimization • Network / Server Load Balancing • Network Security WAN / LAN all Layers • Application Layer Load Balancing • Process Improvement • Business Development
Simultaneously
supported multiple test racks to allow parallel integration and test by
hardware, software and stress test
teams.
Worked in a
team responsible for configuring, deploying and
supporting Windows XP,
hardware swap outs, laptops and printers and data transfers, including putting in parameters and personalizing imaging of old data onto new pc's.
Installed and
supported company servers and network infrastructure; deployed workstations used in the office and production lines; set up warehouse inventory system using racks and pallets tagged with barcodes; worked with the development
team to design and create proprietary company applications; assisted in creating the IT department policies and best practices; managed the company server
hardware purchase orders.
Provided wide variety of technical
hardware, software and MLS software
support for 6500 + users, utilizing Call Center Support Representatives, Technical Support Representatives, and Software Developmen
support for 6500 + users, utilizing Call Center
Support Representatives, Technical Support Representatives, and Software Developmen
Support Representatives, Technical
Support Representatives, and Software Developmen
Support Representatives, and Software Development
Team.
Team Building Communications Problem Resolution Multitasking Liaison Technical
Support Hardware / Peripherals Software
Support
Bain and Company, Torrington, WY 2/2008 — 5/2011 Help Desk Assistant • Assisted customers with installations and upgrades by providing them with step by step guidance • Gauged customers» problems by engaging them in conversation, and provided them with viable solutions • Provided
support to technical
teams in installing
hardware and software, and performing upgrades on them • Monitored and identified network connectivity issues, and ensured that they were communicated to supervisors • Created and maintained logs of information on service calls and provided resolutions
Provide advanced administrative related
support for
hardware commodity
team.
As a Desktop
Support Technician, you will be part of a team of IT professionals who provide in - house technical PC hardware and software support for over 850 business
Support Technician, you will be part of a
team of IT professionals who provide in - house technical PC
hardware and software
support for over 850 business
support for over 850 business users.
Started out in a helpdesk level I
support position and through on - the - job training, as time and my skillset progressed, I was moved into a
hardware role by my management
team.
Led
team to provide production and help desk
support for Procure to Pay modules for EMC, a
hardware company, meeting the service level agreements.
Provided server / storage implementation and technical
support that enabled the [company name] server and storage optimization
teams to exceed
hardware, software and services implementation goals with high customer satisfaction.
Member of a
team responsible for providing computer
support services of both software and
hardware for approximately 3000 workstations.
• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify
hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk
support and perform
hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the
team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors
Maintained a leadership role of a 3 - man technical
team that provided end - to - end application and
hardware support for local area companies including remote management and monitoring, hosted antivirus deployment and maintenance, patch management, exchange migrations to hosted exchange environment, software updates, etc..
Performed call center
support and helpdesk
team lead
support in a fast - paced, 24x7, deadline oriented environment including software /
hardware installations, maintenance, upgrades, and troubleshooting.
I am a certified PMP practitioner of Waterfall and Agile management methodologies, consistently promoting a standard platform for implementation, upgrade and
support of clinical, operational, analytical and administrative software and
hardware I have led large
teams both...
This is an actual resume example of a Senior
Team Lead
Support Specialist Contractor who works in the
Hardware Engineers and Specialists Industry.
My skills and accomplishments include: Over 12 years of experience leading software and
hardware development, customer service and
support teams supporting 7,000 travel agency customers.
Consistently exceed objectives by being a results - oriented, effective
team leader with strengths in: - Hardware Installation and Repair - Sales Engineering Support - Maximizing Customer Service - Team Leadership and Collaboration - Fixed Wireless Network Optimi
team leader with strengths in: -
Hardware Installation and Repair - Sales Engineering
Support - Maximizing Customer Service -
Team Leadership and Collaboration - Fixed Wireless Network Optimi
Team Leadership and Collaboration - Fixed Wireless Network Optimiz...
* Bridge call management * Strong
team support and building * BAC Monitoring, Hp Business suite * Quick diagnosis and resolution management *
Hardware and software installation, troubleshooting and testing.
2001 to 2003: Help Desk
Team Lead — PSAV, Schaumburg, IL Led 10 - person Help Desk team that supported more than 1,000 remotes users for all desktop hardware and software systems, and reported networking iss
Team Lead — PSAV, Schaumburg, IL Led 10 - person Help Desk
team that supported more than 1,000 remotes users for all desktop hardware and software systems, and reported networking iss
team that
supported more than 1,000 remotes users for all desktop
hardware and software systems, and reported networking issues.
Tags for this Online Resume: Purchasing, Buyer, Project Manager, Business Development, Foodservice, Organics, Green, Macintosh, iPhone, iPod, OS X, Computer
Hardware, Apple, Technical
support, ACMT, Computer training,
team member
Experience includes managing a wide variety of
teams including software engineers,
hardware engineers, business analysts, project managers, technical
support services, and many more.
* Proven ability to work independently and along with a
team proficient providing
support with
hardware / software issues.
SUMMARY A dynamic,
team oriented and performance driven Technical Consultant, with a talent for Change Management, Consulting,
hardware and software
support.