Sentences with phrase «help desk agents»

Provided customers, software installation, programming, training, and web site design / maintenance * Remote PC Support, vlookups, hlookups, Sumif and Countlf statement * IT professionals and help desk agents with remote troubleshooting of hardware and software / operating systems ranging from Windows XP to Windows 8 operating systems across 40 + types of Dell branded systems.

Selected Accomplishments • Successfully handled 800 calls during one shift, in the absence of 2 main help desk agents • Retained a disgruntled corporate customer by providing him with exceptional troubleshooting services, post problems with an inexperienced agent interaction

Help desk agents are typically required to have a Bachelor's degree in a computer science field, though there are some internships and other positions that you may be able to attain while pursuing such a degree.

Help desk agents usually work with a team, provide support to every aspect of a company, solve problems, improve efficiency, and work at a fast pace.

I have been a sales rep for the last four years, and I am looking to become a help desk agent with your company.

Not exact matches

The advantages are clear: A help desk can serve as a central point for tracking questions that arrive from different channels, help distribute the workload among agents, set up a portal for customers to contact for clarification of questions and maintain service - level agreements so inquiries can be escalated if unanswered.

The best part is that by using a help desk, a chunk of workload can be lifted from agents through automation.

RemoteDesk ™ is an automated monitoring solution that securely identifies work - at - home agents and delivers a Clean Desk Environment, helping employers manage their remote workforce and mitigate their risk.

Reduced mileage awards — Every other month, you can call into the AA help desk or simply walk up to an agent desk at the airport and book a reduced mile award flight.

If you're not sure which one works best for you, call our group desk and one of our agents will be happy to help.

If you're not sure which one works best for you, contact our group desk at [email protected] and one of our agents will be happy to help you.

Very satisfied with the help received from the front desk and suggestions from travel agent Janet.

Your help desk resume summary will point out your tech support skills and achievements like a tech support agent pointing out problems on a PC.

The tasks you need to perform as a help desk support agent include responding to requests for technical assistance in person or through phone or electronic channel; diagnosing and resolving technical hardware and software problems; researching questions using available information resources; advising user on appropriate action; following standard help desk procedures; logging all help desk software; and administering help desk software.

The job of a front desk executive or agent can be a taxing job and one needs a great hotel front desk resume to help the candidate get a job with a good hotel or resort.

Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate.

Spearheaded remote IT help desk support post-acquisition model for SYKES Home by establishing an offshore - centralized help desk and developing processes to remotely provide support, trouble ticket initiation / tracking and escalations for the Work at Home customer service agents.

Create Resume Summary Senior Network Help Desk Analyst with 8 years experience in supporting over 10,000 agents / users with hardware, connectivity, and application problems.

Studying our front desk agent resume sample can help you improve and draft a document that wows hiring managers.

VOCA, Bowbells, ND 8/2011 — Present Help Desk Specialist • Receive incoming calls from customers and provide them with assistance with their queries • Provide customers with solution walkthroughs to ensure that their issues are resolved • Ask questions to determine customers» problems and determine how to go about providing solutions • Record events and problems and resolutions in predetermined log books • Follow up with customers to determine if their issues have been resolved • Monitor helpdesk activities, ensuring that each agent is providing the best possible customer services • Assist customers in person by modifying their configurations, utilities and software default settings for their workstations • Install, test and configure new workstations and peripheral equipment according to established standards

It indicates the position she's held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers.

If your an agent you can call your MLS help desk and someone can walk threw the process.

Most brokerages are just full time Desk Fee Recruiting Offices and have little interest or incentive to help improve individual agents

Form Simplicity not only gives agents more time to do their real jobs — spend more time to help consumers and less time stuck at their desks — it also eliminates an enormous amount of paperwork for the broker.