• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network
services to customers • Coordinate with
IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network
cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet
services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors
TECHNICAL PROFICIENCIES O / S Platforms — MS Windows 2000 / XP / 2003 Server, AS / 400, Microsoft Terminal Server (Wyse Thin Clients), Microsoft Active Directory, Blade Center, Citrix Servers, Xen Client Mobile Platforms — iOS, Android, Blackberry, and Windows Mobile 7 LAN O / S — Windows XP / 2000/98, Novell Netware 4.11 / 5.1 / 6 Software / Languages — GroupWise, Domino Lotus Notes, SAP, MS Office, BlueCoat, COBOL, HTML, MS FrontPage 2003, Dreamweaver3, Norton Ghost, Fireworks3, Veritas Backup Exec, Adobe 5.5, Image Composer, Visual Basic
Cabling / Topology — Cat 6 / 5e
Cabling, Ethernet, Telephony Punch Down, Cisco Routing, Frame Relay, T1 Video / Teleconferencing — Polycom View Stations (
IP), FX Phones, Faxes, Printers — Nortel Norstar T7316e / M7324 / M7100 / MeridianM3904, Comdial, Brother / Toshiba, HP / Lexmark / OKI / Xerox / IBM MS Office Suite — Word, Excel, PowerPoint, Access, Visio, Project Mobile Device Management — Soti Mobile Control, Mobile Iron Mobile
Service Manager — Stratix Wireless Expense Management — Tangoe Premium Mobile Carriers — Sprint, AT&T, Verizon, and T - Mobile