Not exact matches
We have extensive experience handling
inbound and outbound
sales, lead generation
projects, non-profit fundraising campaigns, and customer service for a wide variety of products and service types for direct response and digital marketers.
Lead analytics expert technical consultant teams in delivering
project implementations and configurations Strategist for Client Implementations of Adobe Marketing Cloud Products (AEM, Analytics, Target, Social, Campaign, etc.) Participate and lead internal brainstorming and creative thinking sessions that solve client / prospect digital marketing roadblocks, customer roadmap & journey strategies, technical integrations, and discover upsell opportunities Leverage digital marketing consulting skills to assess client's requirements in aligning proper resources and provide on - time delivery of the scope of work Key strategic member of
sales and business development teams by providing expert solutions to prospects leading to purchasing content management systems such as Adobe AEM (CMS & Communities), Target, Campaign, Analytics and other digital marketing technologies and services Collaborate with all business units including: consulting, technical,
sales, and marketing Developed acquisition & demand generation strategies via event, email and content marketing programs Establish excellent
sales and client retention strategies and demand generation by providing guidance through evaluation of current technologies and sourcing of complementary products and services to recommend Created
sales strategy to increase
sales pipeline and focus on opportunities in both
inbound and outbound marketing Co-Sell, Cross-Sell, Upsell & Strategize with Partners.
Inbound sales calls with new and existing customers on over ten Comcast
projects, one
project with Cobridge Communications, one
project for Bain Company
Use
inbound calls, referrals, and cold calling on a predictive dialer system to identify potential customers; complete a needs analysis to identify customer needs; provide home and business owners with customized security options; overcome
sales objections by addressing customer concerns and questions about security; successfully rework leads to schedule free security review with prospects who had previously declined to purchase our system; work special
projects and mentor new team members as needed.
Areas of Expertise
Sales Development Customer ServiceCall Center Management Process Improvement Operations Management P&L Administration Project Management Total Quality Management Training & Development Labor Relations Professional Highlights * Built a Call Center from ground up generating sales of $ 15.6 M in first 8 months of operation * Generated $ 3.5 M in new revenue over four months by establishing a new inbound call c
Sales Development Customer ServiceCall Center Management Process Improvement Operations Management P&L Administration
Project Management Total Quality Management Training & Development Labor Relations Professional Highlights * Built a Call Center from ground up generating
sales of $ 15.6 M in first 8 months of operation * Generated $ 3.5 M in new revenue over four months by establishing a new inbound call c
sales of $ 15.6 M in first 8 months of operation * Generated $ 3.5 M in new revenue over four months by establishing a new
inbound call cen...
EXPERIENCE SUMMARY * Extensively experienced and goal - oriented professional with 15 + years of experience in managing multiple voice and back office
projects for large BPO's / Contact Centers and Telecom operators in the space of Mortgage Default management, Healthcare, customer complaint management cell,
inbound customer service, outbound
sales, verifications & transaction processing.
Tags for this Online Resume: call center, customer service, data entry, telesales management,
inbound sales,
sales training, call center (aquisition
sales), customer service / special
projects